Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,800 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

381

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We are very impressed with the quality of our new round fire pit grate. My husband joked that I will need help removing it when I clean the fire pit. 😉 We will have our first fire soon. Thank you!”

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Posted 1 year ago

“I was a little worried about ordering my fire pit, but it can within 5 days and it is 1/4 inch thick and well made. I haven't used it yet, but look forward to many fires and cook outs. Thanks”

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Posted 1 year ago

“Quick shipping and great quality grill!”

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Posted 1 year ago

“I had been looking for this old style device for cooking whole animals, particularly cabrito. I was really pleased with what I received as it is well built and will be long lasting, well thought-out for cooking technique, easy to assemble, and reasonably priced. It will certainly encourage me to look for more products from this organization. I am very impressed. Shipping was immediate and reasonably priced, as well.”

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Posted 1 year ago

“GReat service! and fast..”

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Posted 1 year ago

“Prompt delivery, Excellent product, impressively packed and it looks fantastic. Highly recommend”

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Posted 1 year ago

“my grill arrived with several spots on the hood that had been hand painted looked to be a black gloss paint with runs. I filled out a warranty claim and talked to customer service. I was offered an unacceptable solution and the problem is still unresolved.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Item was as described. Very happy with the quality and the quick shipping.”

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Posted 1 year ago

“My order was processed and shipped quickly and arrived on the indicated date. The items purchased were ate the best price I found after searching lots of on-line options.”

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Posted 1 year ago

“High Quality”

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Posted 1 year ago

“Ordered this bench in the 4 foot length. It came my husband easily put it together and it is very nice quality very sturdy and is perfect for our front walk.!! It also shipped out quickly!”

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Posted 1 year ago

“Teak coffey table looks great on my 3rd floor porch and was easy to assemble.”

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Posted 1 year ago

“Beautiful table. Secure delivery. Very pleased.”

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Posted 1 year ago

“Excellent service, quality and price.”

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Posted 1 year ago

“The benches are fabulous! Great quality and quick delivery. I'll definitely be a repeat customer.”

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Posted 1 year ago

“Great quality product and quick delivery.”

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Posted 1 year ago

“I received my gazebo about 14 days ago. The packaging was partly open but until I got it home I didn't realize I was missing important hardware and could not assemble it. Contacted company and exchanged about 8 emails with separate party that insured the shipment but still no positive response back regarding a resolution.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit and some parts are missing. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“Works really great my husband loves how he can cook chicken and not burn it.”

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Posted 1 year ago

“Quality craftsmanship for affordable cost.”

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Posted 1 year ago

“So far pleased with product. Rated 3 because of delivery delay.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,800 reviews