Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 11th June 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Even though the item arrived damaged, the customer service provided great assistance and even refunded me for the item.”

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Posted 1 year ago

“Good quality. Just what we expected!”

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Posted 1 year ago

“The only thing I can comment on is the timeliness of the delivery. It was here with in just a few days with free delivery. It's a Christmas gift, so I'll post more once it is opened/used.”

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Posted 1 year ago

“Fire grate is perfect. Very heavy duty. Should last many years. Thank you.”

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Posted 1 year ago

“Great price and great product. Just what I was looking for!”

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Posted 1 year ago

“Product as described same day shipment A+”

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Posted 1 year ago

“We were so impressed by quality and deliver time of the aluminum grill cover.”

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Posted 1 year ago

“The rotisserie I purchased was a scratch and dent item but it was in much better condition than I had expected and was able to remove all of the dents and made it look like nothing was ever wrong with it. It was missing one bolt and nut but that was an easy fix.”

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Posted 1 year ago

“We LOVE the 42" Hemisphere Fire Pit! The deep rich color is beautiful! The pit is deep so no issues with smoke, and the fire pit puts out lots of heat! Highly recommend this fabulous Fire Pit!”

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Posted 1 year ago

“Delivered quickly and a well made, beautiful product.”

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Posted 1 year ago

“Very easy buying process, and they packaged and shipped my order right away, i was impressed”

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Posted 1 year ago

“Excellent quality and craftsmanship. I am very happy with my purchase. I would recommend to my friends and family”

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Posted 1 year ago

“Great fire pit grate, very strong and well made”

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Posted 1 year ago

“Perfect product and delivery”

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Posted 1 year ago

“Found what I needed and shipped relatively fast.”

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Posted 1 year ago

“Love my new pan!”

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Posted 1 year ago

“Great products. Great service.”

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Posted 1 year ago

“I am enjoying your products…thank you…well made as advertised.”

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Posted 1 year ago

“Awesome product. One of the better constructions my husband and I have seen. Awesome product Titan.”

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Posted 1 year ago

“Great response to issue. Loved the customer service.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,794 reviews