Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,858 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th November 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is an excellent product, I appreciate the sale price. Arrived in good shape and only a few days after I ordered it. I have now ordered three more for my sons.”

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Posted 1 year ago

“Beautiful fire pit! Quick delivery. Very happy with our purchase!”

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Posted 1 year ago

“Product was perfect for my needs. Ordering was easy. Came more quickly than expected. However wish product was American-made.”

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Posted 1 year ago

“Easy to order and fast shipping. I am very pleased with the quality of the product.”

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Posted 1 year ago

“Good product selection, easy ordering, good communication, quick delivery (even during hectic holiday season).”

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Posted 1 year ago

“The planters shipped and arrived quickly. The driver called ahead of time and coordinated meeting him because we determined that he would not be able to turn his transfer truck around in our driveway. I put an oil sealant on the planters to help preserve their color. They look awesome!!!”

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Posted 1 year ago

“Very timely and received exactly what I ordered.”

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Posted 1 year ago

“Wonderful product !!!”

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Posted 1 year ago

“Perfect customer service even around the holiday rush. Shipping was super fast and the product came in excellent shape. Lifetime customer from here on out!”

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Posted 1 year ago

“It was perfect!”

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Posted 1 year ago

“Great fire pit and super fast delivery”

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Posted 1 year ago

“Even though the item arrived damaged, the customer service provided great assistance and even refunded me for the item.”

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Posted 1 year ago

“Good quality. Just what we expected!”

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Posted 1 year ago

“The only thing I can comment on is the timeliness of the delivery. It was here with in just a few days with free delivery. It's a Christmas gift, so I'll post more once it is opened/used.”

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Posted 1 year ago

“Fire grate is perfect. Very heavy duty. Should last many years. Thank you.”

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Posted 1 year ago

“Great price and great product. Just what I was looking for!”

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Posted 1 year ago

“Product as described same day shipment A+”

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Posted 1 year ago

“We were so impressed by quality and deliver time of the aluminum grill cover.”

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Posted 1 year ago

“The rotisserie I purchased was a scratch and dent item but it was in much better condition than I had expected and was able to remove all of the dents and made it look like nothing was ever wrong with it. It was missing one bolt and nut but that was an easy fix.”

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Posted 1 year ago

“We LOVE the 42" Hemisphere Fire Pit! The deep rich color is beautiful! The pit is deep so no issues with smoke, and the fire pit puts out lots of heat! Highly recommend this fabulous Fire Pit!”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,858 reviews