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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,904 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,904 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WERCK NOT COMPLETE PACKAGE”

Posted 3 years ago

Thank you for your feedback, one of our team will be in touch ASAP

Posted 3 years ago

“very poor communication and liaison”

Posted 3 years ago

Thank you for your review, we appreciate your feedback and will be in touch via email to discuss.

Posted 3 years ago

“Wrong product sent. Replacement received okay. Return item not picked up. Three phone calls to date to try to sort out. return of wrong braces.”

Posted 3 years ago

thank you for your feedback, as discussed we have been in touch with Startrack, and it had been booked in from our end, a number of times but they were failing to collect. we will also be in touch via email to resolve.

Posted 3 years ago

“Awful customer service. Took almost three months to resolve a simple refund request.”

Posted 3 years ago

Thank you for your feedback. We do apologise to hear this. We'll chase up to see why this was so draw out. Its usually within a week of an item been returned. Our team will be in touch shortly via email.

Posted 3 years ago

“The online site stated that the ordered item was in stock, the staff member who took the order repeated this and I have now been informed that it will not be available until 14 aug”

Posted 3 years ago

Thank you for your feedback, we will be in touch via email to rectify this issue :)

Posted 3 years ago

“Very poor service”

Posted 3 years ago

Thank you very much for you feedback, Our team will be in touch shortly.

Posted 3 years ago

“Mislead as to the correct lead time. Sent the wrong product without prior authorisation. Waiting 3 weeks for the wrong thing.”

Posted 3 years ago

Thanks you for you Feedback. We do apologise about this. One of our team will be in contact in regards a solution for this one!

Posted 3 years ago

“I only received part of the glass cabinet. Where is thew rest of my order?? Your website said a product was available and so I paid for it and then get an email saying its not available and get offered an inferior product and its on back order”

Posted 3 years ago

Sorry about this, we have happily sorted this one for you! We'll be in touch with you.

Posted 3 years ago

“I ordered sterile gowns thought I was getting a packet of gowns and only got 1 single. I'm still waiting for the size M to come in. Ihad to ring ASTIR to see where they were as its been a few weeks.”

Posted 3 years ago

Many thanks for your recent review. we will be in touch via email to resolve this asap.

Posted 3 years ago

“Very poor customer service and after sales support”

Posted 3 years ago

Thank you for your recent review. Will be in touch via email very shortly to discuss and resolve :)

Posted 3 years ago

“Received only 3 of 14 items ordered. Deliberately ordered due to website stating that the product was in stock and I needed it quickly for a patient. Then received an invoice for the product, even though I had paid for the when ordering. When I called, company could not explain what had happened and wouldn't receive rest of stock as it was now on back order. Now have to request a cancellation of remaining order, and ask for a refund.”

Posted 3 years ago

Thank you so much for your feedback! We are always looking for ways to improve. In this instance we do apologise that this was the case, it was a freak instance that stock was going out faster than we could update it. Someone will be in touch shortly! :)

Posted 3 years ago

“order was meant to arrive with chair last wednesday - it is a week tomorrow and i have a chair that is broken!”

Posted 3 years ago

Thank you for your review Helen, we sincerely apologies for this delay, we had some issues with the couriers not delivering, however we will be in touch directly via email to rectify this issue for you.

Posted 3 years ago

“Quick phone service but terrible after sales service. Email said had plenty Taylor's sanitizer but took over 3 weeks to come. Then was sent in 2 lots . What was sent wasn't what I ordered not a gel sanitizer. Now promised another brand came in but on back order. coming up to 1 month. Disappointed no emails or phone calls about whats going on. At the stage i will request to cancel order and demand a refund. Very disappointed with dispatching and no communication”

Posted 3 years ago

Thank you very much for your feedback we to appreciate it. Our team will be in contact to ensure this is solved swiftly for you. During these unprecedented times, the demands have been a lot higher, however processes have been put in place to ensure we are communicating the dates with the customer.

Posted 3 years ago

Many thanks for your review on our service! We do apologise for the lack of communication and will work towards resolving this issue. Someone will be in touch via email shortly. :)

Posted 3 years ago

“My hand sanitizer still has not arrived to the clinic and it's been months. Very poor customer service and still hasn't refunded my money. Such a shame during times like these.”

Posted 3 years ago

Many thanks for your review, this product is in massively high demand at the current time and still has no ETA, we will be in touch via email very shortly, to discuss the alternative products we have sourced.

Posted 3 years ago

“Poor customer service. Apart from my last call to your office when a young customer service staff was very helpful. Thank you.”

Posted 3 years ago

Hello, thank you for your review. we do apologise for your past experience, we pride ourselves on excellent customer service so we hope to resolve this for you asap!

Posted 3 years ago

“Hand sanitiser arrived with only 100ml in one bottle. Must have spilled during delivery”

Posted 3 years ago

Thank you for your feedback, we sincerley apologise for this, we have been in touch with the courier as we had many parcels roughly treated.

Posted 3 years ago

“After I asked for your mistake to be rectified ASAP and was told it would take 5 days it took 6 and it cost me a consult and a sale. :(”

Posted 4 years ago

“I have been awaiting delivery of items since January 28th. I have called in excess of 6 times for an ETA. Every time I call, I am given a different answer. I would up ordering this product from a superior supplier.”

Posted 4 years ago

Thank you for your recent review, we will be in touch via email with a solution:)

Posted 4 years ago

“didn't receive items and there was no communication about whether it was out of stock or on its way.”

Posted 4 years ago

Hello, thank you very much for your feedback, we have sent you email about this as to the steps we have taken to ensure this does not happen again. Cheers Caleb

Posted 4 years ago

“The three treatment tables were delivered three days late.”

Posted 4 years ago

Very sorry to hear this! We called you multiple times to see if they were ready to get the delivery on Monday the 10 but could not get hold of anyone, so we tried to get our rep Silas to get onto you but he struggled as well. We got a go ahead on 7th Friday at 1:42PM from the customer but we missed out the dispatch on this day as Startrack had already done the dispatch run for the day. These tables were then dispatched on 10th Monday which were meant to get to the customer on 11th Tuesday but Startrack delivered these tables yesterday for some reason. Very sorry for the inconvenience called with this and we have lodged issue with startrack as well so they are aware of this.

Posted 4 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,904 reviews