YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,201 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When answering the phone its needs to be a little formal than just a hello - a name is nice so we can address who we are speaking with.”

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Posted 7 months ago

“Not very good - we have had an account with astir for over 10 years but the sales assistant would only ship the order upon payment - the accounts dept could not be contacted - only went thru with this as the brace was required urgently - not good customer relations - Gerda McKinnon”

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Posted 9 months ago

“Efficient and effective with Elizabeth. However, the soft skills of the customer service experience leaves more to be desired. Email communication with another colleague was poor. Very inaccurate and time wasting. Initial reach out via the website took more than a week for response and that was with another follow up on my end.”

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Posted 10 months ago

“Website was troublesome on an iPhone. I communicated via live chat, website and phone.”

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Posted 11 months ago

“The pricing on sodium chloride fluid that you are advertising is Is way too high. You can't charge $500 for a box of 20 500ml fluids. I understand there may be a shortage but this price isnt right. Receptionist was lovely and communicated in a professional manner.”

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Posted 11 months ago

“I really enjoy the products & quality this company has but in recent months the delivery time is questionable being that it takes weeks for stock to arrive”

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Posted 1 year ago

Thank you for your feedback - we appreciate it very much! We would like to sincerely apologise for the unusual delay - our warehouse was backlogged last week due to an influx of orders heading up to EOFY. We are now back up to speed and also training additional resource to ensure this doesn't happen again. Thank you again for letting us know and for your patience. Have a fabulous afternoon!

Posted 1 year ago

“Customer service is excellent. However, it was because my delivery took 11 days between ordering and getting to my clinic that I had to reach out. I ordered through the app and it took three days to be approved to then be packed and sent. Overall the experience is average.”

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Posted 1 year ago

“I was charged for freight fees 2 times when I ordered above the $250. There was no correction and I got no response in chat.”

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Posted 1 year ago

Good Day to you valued client, Apologies for the error and Thank you so much for the review. We appreciate the time you have given us. We are glady processing to credit back to you the freight charge for this order. Thanks again and have a lovely day :)

Posted 1 year ago

“slow delivery”

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Posted 1 year ago

Thank you very much for your message. We are sorry to hear you have experienced longer than usual delivery time frames. Our team pride ourselves on the fast next-day delivery. Processes have been implemented to ensure this doesn't reoccur. Please contact our team on 1300 680 638 should have further questions, and we look forward to wowing you again with our super delivery time frames.

Posted 1 year ago

“I've felt most phone staff feel like they don't really care about your concerns or give reassuring answers. I've had a few problems with orders in the past, and it sounded like it wasn't their responsibility.”

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Posted 1 year ago

“The order we received was incorrect in despatch but we accepted the delivery of the pads even though not required at this stage and didn't want the hassle of returning the goods mistakenly sent. We still await the delivery of the batteries in the original order”

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Posted 1 year ago

“The order not processed or dispatced as we were told it would be even though the payment was made at the time of ordering. When we chased up our delivery two days later the operator was not aware that we had paid on ordering and has still not dispatched our order.”

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Posted 1 year ago

“All good nothing special”

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Posted 1 year ago

“Got what I needed!”

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Posted 1 year ago

Thank you for taking the time to leave us your review! We are so pleased to hear that you've received the product you requested. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Hello, This was not a purchase, I have paid a deposit for a loan nail drill, which I received promptly. I also have paid to have my nail drill fixed. And 1 month later, I have not received my older nail drill back, or heard anything from you as to its progress. I am a bit concerned and hoping to receive my drill soon.”

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Posted 1 year ago

“used footmedics because they had N95 masks on their website, order was placed, then when the delivery arrived the N95's were on back order. If I'd have known this was going to have been the case I would have just ordered from our usual supplyer”

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Posted 1 year ago

“My experience with Astir had been exceptional until my last order. The last order I placed was lost, despite speaking with a staff member on the day it was sent through, and after 10 days of no order arriving, I had to ring and enquire where the order was up to. It was only then that it was discovered the order was nowhere to be found. Once the order was resubmitted, it then took over 3 weeks for the order to be delivered in full, and then only last week I received an email to advise the order had been resubmitted and was being delivered the next day. I have no idea what was going on with your systems, but there was a gremlin somewhere. I was able to email your sales team and advise them I did not require the order again, but the time it has taken to sort out, follow up and check has been frustrating.”

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Posted 2 years ago

Dear Rachel, Thank you for sharing your positive feedback about your recent experience. We are so glad to hear that you found our experience exceptional previously. We take customer satisfaction very seriously and try our best to provide quality service. We are so sorry for the experience with your last order and have lodged an investigation with the third-party courier regarding the missing stock as we generally have a 98% success rate on all deliveries. Delivery to Dubbo usually takes 2-3 days on our service tier. We would love to offer you a $100 store credit to use towards your next order so we can demonstrate the 5-star service we're renowned for. Please let us know your thoughts and we'd love to assist with any questions you may have.

Posted 2 years ago

“Credit card was charged twice. When I called and questioned, customer service was poor.”

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Posted 2 years ago

Thank you so much for your feedback, Donna! We are so sorry for the experience you had with the payment glitch. We strive to provide our customers with the best service and products possible and it means a lot to get feedback to ensure we can keep improving. Confirming the full refund has been processed and we are always here for further help should it be required!

Posted 2 years ago

“She was helpful”

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Posted 2 years ago

Thank you for taking the time to leave us with a 3 star review! We are so pleased to hear that you have found our service satisfactory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

“Orders are not always available and wait time is not communicated.”

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Posted 2 years ago

Thank you so much for your feedback! We are sorry we missed communicating the wait time for your order. Being openly clear and communicative is so important to us and we are always working on improving this. The lead time for any items out of stock is listed on the website, order confirmation, and invoice. We really look forward to working with you again soon and offering the usual 5-star service we are renowned for.

Posted 2 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,201 reviews