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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,914 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,914 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've felt most phone staff feel like they don't really care about your concerns or give reassuring answers. I've had a few problems with orders in the past, and it sounded like it wasn't their responsibility.”

Posted 1 month ago

“The order we received was incorrect in despatch but we accepted the delivery of the pads even though not required at this stage and didn't want the hassle of returning the goods mistakenly sent. We still await the delivery of the batteries in the original order”

Posted 3 months ago

“The order not processed or dispatced as we were told it would be even though the payment was made at the time of ordering. When we chased up our delivery two days later the operator was not aware that we had paid on ordering and has still not dispatched our order.”

Posted 3 months ago

“All good nothing special”

Posted 4 months ago

“Got what I needed!”

Posted 5 months ago

Thank you for taking the time to leave us your review! We are so pleased to hear that you've received the product you requested. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 5 months ago

“Hello, This was not a purchase, I have paid a deposit for a loan nail drill, which I received promptly. I also have paid to have my nail drill fixed. And 1 month later, I have not received my older nail drill back, or heard anything from you as to its progress. I am a bit concerned and hoping to receive my drill soon.”

Posted 7 months ago

“used footmedics because they had N95 masks on their website, order was placed, then when the delivery arrived the N95's were on back order. If I'd have known this was going to have been the case I would have just ordered from our usual supplyer”

Posted 9 months ago

“My experience with Astir had been exceptional until my last order. The last order I placed was lost, despite speaking with a staff member on the day it was sent through, and after 10 days of no order arriving, I had to ring and enquire where the order was up to. It was only then that it was discovered the order was nowhere to be found. Once the order was resubmitted, it then took over 3 weeks for the order to be delivered in full, and then only last week I received an email to advise the order had been resubmitted and was being delivered the next day. I have no idea what was going on with your systems, but there was a gremlin somewhere. I was able to email your sales team and advise them I did not require the order again, but the time it has taken to sort out, follow up and check has been frustrating.”

Posted 11 months ago

Dear Rachel, Thank you for sharing your positive feedback about your recent experience. We are so glad to hear that you found our experience exceptional previously. We take customer satisfaction very seriously and try our best to provide quality service. We are so sorry for the experience with your last order and have lodged an investigation with the third-party courier regarding the missing stock as we generally have a 98% success rate on all deliveries. Delivery to Dubbo usually takes 2-3 days on our service tier. We would love to offer you a $100 store credit to use towards your next order so we can demonstrate the 5-star service we're renowned for. Please let us know your thoughts and we'd love to assist with any questions you may have.

Posted 10 months ago

“Credit card was charged twice. When I called and questioned, customer service was poor.”

Posted 1 year ago

Thank you so much for your feedback, Donna! We are so sorry for the experience you had with the payment glitch. We strive to provide our customers with the best service and products possible and it means a lot to get feedback to ensure we can keep improving. Confirming the full refund has been processed and we are always here for further help should it be required!

Posted 11 months ago

“She was helpful”

Posted 1 year ago

Thank you for taking the time to leave us with a 3 star review! We are so pleased to hear that you have found our service satisfactory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 1 year ago

“Orders are not always available and wait time is not communicated.”

Posted 1 year ago

Thank you so much for your feedback! We are sorry we missed communicating the wait time for your order. Being openly clear and communicative is so important to us and we are always working on improving this. The lead time for any items out of stock is listed on the website, order confirmation, and invoice. We really look forward to working with you again soon and offering the usual 5-star service we are renowned for.

Posted 11 months ago

“Always a pleasure contacting the team and getting information in a timely manner”

Posted 1 year ago

“Very short conversation order small Madelyn very helpful”

Posted 1 year ago

“Email link asked for information we weren't provided with”

Posted 1 year ago

Thank you for your review, we appreciate your feedback very much! One of our team will be in touch shortly to ensure we can get this issue resolved right away. We appreciate your patience!

Posted 1 year ago

“Asked if I could communicate by phone to place order as I wasn’t sure about sizing and Found the wait time for a call back longer than 30 mins. Eventually asked for your phone number and was given outstanding service and assistance from lady I spoke to”

Posted 1 year ago

“Ordering and delivery was very good and the return and replacement of an incorrect item was very good. However, I was a bit disappointed as the picture of the item I thought I was ordering (a Baseline hydraulic hand dynamometer) was not the one I got. The brand I received was one I hadn’t heard of before. It may be good it may not be, it was just not what I thought I would get. I think you need to be more clear about the brand of items you are selling.”

Posted 1 year ago

Thank you so much for your feedback Aaron! We are sorry the picture didn't reflect the exact unit you received. We updated the website straight away: https://www.astiraustralia.com.au/hydraulic-hand-dynamometer-4662.html It's been a challenge since Covid as brands have been substituted to ensure we maintain our reliable stock levels, and in this case, the product brand changed before the photo did. We can confirm the product received is of equivalent quality. Thank you again for bringing it to our attention and we hope to work with you again very soon to provide you our 5-star service!

Posted 1 year ago

“I had an ok recent experience with astir. I accidentally put in the wrong address for delivery and I went to customer service for help to change. It arrived at the wrong address regardless.”

Posted 1 year ago

Thank you so much for your review over the weekend Sarah! Sorry I missed you on the phone earlier. We are so sorry that the order went to the wrong address, could we confirm the correct address? I can see here it came through online and tracking shows delivery to that address. However, I’m more than happy to arrange a transfer of the stock if this is incorrect. We’d love to provide a fully satisfactory resolution to ensure you're receiving our usual 5-star service. Look forward to hearing from you : )

Posted 1 year ago

“Ordered my items on 16/5/22 easily and quickly processed BUT now 25/5/22 and I still have not received the items. I called Astir yesterday to follow up and was told delivery on 19/5 failed as business closed despite "do not deliver Thurs mornings" recorded on delivery instructions. We received no failed delivery note by courier or follow up emails regarding this . I still have a patient waiting still for this aid.”

Posted 1 year ago

Thank you so much for your feedback Penny. Appreciate your time earlier on the phone! As discussed, we are very sorry for the courier delays on your order and we have been in touch with the account manager at the courier company to get this looked into. We have resent the goods with a free upgrade to overnight priority for delivery as soon as possible! Thank you so much for your patience, and we are sorry the couriers let us down when we were so quick to dispatch! We really look forward to working with you again soon Penny, you've been a pleasure to work with in finding a suitable resolution.

Posted 1 year ago

“customer service has been good but price point at times is an issue”

Posted 1 year ago

Thank you so much for your feedback and for taking my call Karen 😊 We are sorry for the miscommunication as the pricing for the wider Fein Saw Blade was for a set of two and we quoted as per blade. As discussed, we are more than happy to arrange a free return of the smaller blades you ordered to swap out with the wide blade at the correct price. We're so thrilled to hear that our customer service was good, this is something we are always striving to achieve! Thank you again for choosing Astir. We look forward to working with you again very soon with our usual 5-star service!

Posted 1 year ago

“I have no issue with the staff. We do however have huge issues in the last 3 months with our orders going missing or being delivered partially or 10 days after being placed. This has never been the case in the past.”

Posted 2 years ago

Thank you for your feedback! We appreciate it very much 😊 We're glad to hear the service you have been receiving from our staff is great! The issue of the freight delays has been raised with our courier in your area, so we'll ensure that this gets rectified for you. We look forward to hearing how this goes in the future for you! Thanks again and have a lovely day! 🌻

Posted 1 year ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,914 reviews