YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,201 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a pleasure contacting the team and getting information in a timely manner”

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Posted 2 years ago

“Very short conversation order small Madelyn very helpful”

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Posted 2 years ago

“Email link asked for information we weren't provided with”

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Posted 2 years ago

Thank you for your review, we appreciate your feedback very much! One of our team will be in touch shortly to ensure we can get this issue resolved right away. We appreciate your patience!

Posted 2 years ago

“Asked if I could communicate by phone to place order as I wasn’t sure about sizing and Found the wait time for a call back longer than 30 mins. Eventually asked for your phone number and was given outstanding service and assistance from lady I spoke to”

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Posted 2 years ago

“Ordering and delivery was very good and the return and replacement of an incorrect item was very good. However, I was a bit disappointed as the picture of the item I thought I was ordering (a Baseline hydraulic hand dynamometer) was not the one I got. The brand I received was one I hadn’t heard of before. It may be good it may not be, it was just not what I thought I would get. I think you need to be more clear about the brand of items you are selling.”

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Posted 3 years ago

Thank you so much for your feedback Aaron! We are sorry the picture didn't reflect the exact unit you received. We updated the website straight away: https://www.astiraustralia.com.au/hydraulic-hand-dynamometer-4662.html It's been a challenge since Covid as brands have been substituted to ensure we maintain our reliable stock levels, and in this case, the product brand changed before the photo did. We can confirm the product received is of equivalent quality. Thank you again for bringing it to our attention and we hope to work with you again very soon to provide you our 5-star service!

Posted 3 years ago

“I had an ok recent experience with astir. I accidentally put in the wrong address for delivery and I went to customer service for help to change. It arrived at the wrong address regardless.”

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Posted 3 years ago

Thank you so much for your review over the weekend Sarah! Sorry I missed you on the phone earlier. We are so sorry that the order went to the wrong address, could we confirm the correct address? I can see here it came through online and tracking shows delivery to that address. However, I’m more than happy to arrange a transfer of the stock if this is incorrect. We’d love to provide a fully satisfactory resolution to ensure you're receiving our usual 5-star service. Look forward to hearing from you : )

Posted 3 years ago

“Ordered my items on 16/5/22 easily and quickly processed BUT now 25/5/22 and I still have not received the items. I called Astir yesterday to follow up and was told delivery on 19/5 failed as business closed despite "do not deliver Thurs mornings" recorded on delivery instructions. We received no failed delivery note by courier or follow up emails regarding this . I still have a patient waiting still for this aid.”

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Posted 3 years ago

Thank you so much for your feedback Penny. Appreciate your time earlier on the phone! As discussed, we are very sorry for the courier delays on your order and we have been in touch with the account manager at the courier company to get this looked into. We have resent the goods with a free upgrade to overnight priority for delivery as soon as possible! Thank you so much for your patience, and we are sorry the couriers let us down when we were so quick to dispatch! We really look forward to working with you again soon Penny, you've been a pleasure to work with in finding a suitable resolution.

Posted 3 years ago

“customer service has been good but price point at times is an issue”

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Posted 3 years ago

Thank you so much for your feedback and for taking my call Karen 😊 We are sorry for the miscommunication as the pricing for the wider Fein Saw Blade was for a set of two and we quoted as per blade. As discussed, we are more than happy to arrange a free return of the smaller blades you ordered to swap out with the wide blade at the correct price. We're so thrilled to hear that our customer service was good, this is something we are always striving to achieve! Thank you again for choosing Astir. We look forward to working with you again very soon with our usual 5-star service!

Posted 3 years ago

“I have no issue with the staff. We do however have huge issues in the last 3 months with our orders going missing or being delivered partially or 10 days after being placed. This has never been the case in the past.”

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Posted 3 years ago

Thank you for your feedback! We appreciate it very much 😊 We're glad to hear the service you have been receiving from our staff is great! The issue of the freight delays has been raised with our courier in your area, so we'll ensure that this gets rectified for you. We look forward to hearing how this goes in the future for you! Thanks again and have a lovely day! 🌻

Posted 3 years ago

“Quick shipping and dispatch Accounts are really cumbersome and difficult to deal with. Errors with with shipping fees are common. No ability to log online and see our accounts and pay invoices”

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Posted 3 years ago

Thank you very much for bringing this to our attention! I have gone onto your account and have ensured you are on a free shipping account. Our new website is ready to go we are just working on speeding it up. You will be able to pay invoices there. Thank you again as we appreciate the feedback :)

Posted 3 years ago

“We are finding that we get multiple invoices of the same invoice.”

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Posted 3 years ago

Thank you for your great review and flagging issue! IT has got straight on to this and has had it resolved for next time you order :)

Posted 3 years ago

“Service was fine but still waiting on arrival of stethoscope from order.”

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Posted 3 years ago

Thank you for your feedback, and we apologise for the delay on your Stethoscope. One of our team will be in touch to resolve this for you shortly

Posted 3 years ago

“purchased a few fortress aerobic steps and personally not up to standard. Very flimsy product.”

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Posted 3 years ago

Thank you for your review, we will be in touch with a solution! :)

Posted 3 years ago

“Service and delivery was great, and the communication pre-delivery was excellent. However one of our items (a stool) was missing a wheel which was communicated to Astir several weeks ago and we are yet to receive a replacement.”

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Posted 3 years ago

Thank you for your review - we will be in touch shortly to resolve this for you :)

Posted 3 years ago

“Previously have had a pretty good experience with Astir. Think I'm still harboring some resentment that I contacted Astir, not Beatrice leading up to Black Friday sales and didn't hear back and then there was being sent the wrong weight, weights and having to spend my time fixing it. Leah”

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Posted 4 years ago

Thanks very much for your review, our team will be in touch shortly! From our records, it looks like it was happily solved!

Posted 4 years ago

“We’ve recently noticed a decline in the quality of the customer service and accounts departments. Many times we have had to chase for products, incorrect or missing deliveries, invoices that are incorrect and “credits” incorrectly allocated. Normally we would review 5 stars but the last 5-7 months have forced the 3 star review”

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Posted 4 years ago

Thank you for your review, we appreciate it very much! One of our team will be in touch shortly to assist you and reach a solution. We appreciate your honest feedback :)

Posted 4 years ago

“Billed for 24 spikey balls ... received empty box. - eventually arrived”

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Posted 4 years ago

Thank you for your review, one of our team will be in touch shortly

Posted 4 years ago

“Delivery was prompt, but additional item was added which required follow up crediting, packaging & posting. It seems that the majority of orders we make have some discrepancy, which requires our time to rectify. Otherwise, the products we are happy with.”

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Posted 4 years ago

Many thanks for your feedback, we do appreciate it. we have updaded our warehouse to a fully electronic picking system which will elimintate 99% of the hiccups, however we do appreacte the feedback

Posted 4 years ago

“Paid for set up and installation of physiotherapy plinth, all that was provided was positioning in room, nothing else.”

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Posted 4 years ago

We sorry to hear this, as its not how the deliveries are normally carried out. Our team will be in contact with you.

Posted 4 years ago

“I was happy with my products just didn't get them all which then put me below the free shipping amount.”

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Posted 4 years ago

Thank you very much for your feedback, This has been amended. You should receive the email shortly in regards to this.

Posted 4 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,201 reviews