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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,920 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,920 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no issue with the staff. We do however have huge issues in the last 3 months with our orders going missing or being delivered partially or 10 days after being placed. This has never been the case in the past.”

Posted 2 years ago

Thank you for your feedback! We appreciate it very much 😊 We're glad to hear the service you have been receiving from our staff is great! The issue of the freight delays has been raised with our courier in your area, so we'll ensure that this gets rectified for you. We look forward to hearing how this goes in the future for you! Thanks again and have a lovely day! 🌻

Posted 2 years ago

“Quick shipping and dispatch Accounts are really cumbersome and difficult to deal with. Errors with with shipping fees are common. No ability to log online and see our accounts and pay invoices”

Posted 2 years ago

Thank you very much for bringing this to our attention! I have gone onto your account and have ensured you are on a free shipping account. Our new website is ready to go we are just working on speeding it up. You will be able to pay invoices there. Thank you again as we appreciate the feedback :)

Posted 2 years ago

“We are finding that we get multiple invoices of the same invoice.”

Posted 2 years ago

Thank you for your great review and flagging issue! IT has got straight on to this and has had it resolved for next time you order :)

Posted 2 years ago

“Service was fine but still waiting on arrival of stethoscope from order.”

Posted 2 years ago

Thank you for your feedback, and we apologise for the delay on your Stethoscope. One of our team will be in touch to resolve this for you shortly

Posted 2 years ago

“purchased a few fortress aerobic steps and personally not up to standard. Very flimsy product.”

Posted 2 years ago

Thank you for your review, we will be in touch with a solution! :)

Posted 2 years ago

“Service and delivery was great, and the communication pre-delivery was excellent. However one of our items (a stool) was missing a wheel which was communicated to Astir several weeks ago and we are yet to receive a replacement.”

Posted 2 years ago

Thank you for your review - we will be in touch shortly to resolve this for you :)

Posted 2 years ago

“Previously have had a pretty good experience with Astir. Think I'm still harboring some resentment that I contacted Astir, not Beatrice leading up to Black Friday sales and didn't hear back and then there was being sent the wrong weight, weights and having to spend my time fixing it. Leah”

Posted 3 years ago

Thanks very much for your review, our team will be in touch shortly! From our records, it looks like it was happily solved!

Posted 3 years ago

“We’ve recently noticed a decline in the quality of the customer service and accounts departments. Many times we have had to chase for products, incorrect or missing deliveries, invoices that are incorrect and “credits” incorrectly allocated. Normally we would review 5 stars but the last 5-7 months have forced the 3 star review”

Posted 3 years ago

Thank you for your review, we appreciate it very much! One of our team will be in touch shortly to assist you and reach a solution. We appreciate your honest feedback :)

Posted 3 years ago

“Billed for 24 spikey balls ... received empty box. - eventually arrived”

Posted 3 years ago

Thank you for your review, one of our team will be in touch shortly

Posted 3 years ago

“Delivery was prompt, but additional item was added which required follow up crediting, packaging & posting. It seems that the majority of orders we make have some discrepancy, which requires our time to rectify. Otherwise, the products we are happy with.”

Posted 3 years ago

Many thanks for your feedback, we do appreciate it. we have updaded our warehouse to a fully electronic picking system which will elimintate 99% of the hiccups, however we do appreacte the feedback

Posted 3 years ago

“Paid for set up and installation of physiotherapy plinth, all that was provided was positioning in room, nothing else.”

Posted 3 years ago

We sorry to hear this, as its not how the deliveries are normally carried out. Our team will be in contact with you.

Posted 3 years ago

“I was happy with my products just didn't get them all which then put me below the free shipping amount.”

Posted 3 years ago

Thank you very much for your feedback, This has been amended. You should receive the email shortly in regards to this.

Posted 3 years ago

“The prices are way too expensive compared to other suppliers in Adelaide”

Posted 3 years ago

Appreciate your Feedback, we do apologise about this. One of our team members will in touch!

Posted 3 years ago

“Hi, I was disappointed to see both the face paper for chiropractic table and the 2 rolls of paper towel arrive packed in boxes with no plastic protective covering. Although both not a sterile product, it would be both comforting to the receiver and a good PR exercise (in these times) to have these products wrapped appropriately. Thank you”

Posted 4 years ago

“Not a huge deal but you keep delivering to my billing address not my shipping address. But otherwise great service.”

Posted 4 years ago

Hello Todd, thank you for your review, we will be in touch via email very shortly, to resolve this issue

Posted 4 years ago

“products great - the rep that came out to visit was very informative - yet placing an order on the phone with staff was difficult. There also was no confirmation of pricing etc before order was sent”

Posted 4 years ago

Thank you for your review, we will be in touch via email.

Posted 4 years ago

“The order was late for a few weeks. the strange part was I got a phone call saying 'have you received your order?', i said 'no?', she responded with 'yeah.... well (seemed very uncertain tone on the phone), that will be packed and sent today. Yep just letting you know the package was sent today'. was very very odd. doesn't mean I'm disappointed, it was just strange. ill still order from you all the time, mind you your prices on your brand of rigid tape are getting out of control so i can no longer on-sell that to my customers.”

Posted 4 years ago

“Good price.”

Posted 4 years ago

Thank you for your positive review!

Posted 4 years ago

“one big bit of order forgotten equipment didn't fit unit in same order staff been accommodating”

Posted 4 years ago

thank you for your review Rhona, we do apologise for these mistakes with your order. we have been in touch directly and i believe all has been resolved :)

Posted 4 years ago

“The website has a lot of glitches and sometimes unable to add things to cart. Quick postage though.”

Posted 4 years ago

Thank you for your feedback, we apologies for any inconvenience, and will be in touch directly with a solution to the problem.

Posted 4 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,920 reviews