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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,914 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,914 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for sorting out my order so quickly and efficiently!”

Posted 2 years ago

Thank you so much for your review! We really appreciate it ☺

Posted 2 years ago

“Prompt efficient service! Excellent”

Posted 2 years ago

“Great service, quick arrival of our order. Thank you.”

Posted 4 years ago

Thank you for your feedback! We appreciate your business

Posted 4 years ago

“Wrong bed sent to me”

Posted 1 month ago

“The order not processed or dispatced as we were told it would be even though the payment was made at the time of ordering. When we chased up our delivery two days later the operator was not aware that we had paid on ordering and has still not dispatched our order.”

Posted 3 months ago

“It was quick and easy! Thank you!”

Posted 5 months ago

Thank you for your review, Marlon! We're super happy to hear that your experience with us was 5-star worthy! Our team is always finding ways to continually provide and improve on already fantastic service, so we're always up for feedback! We're more than happy to help you out anytime - have a great week!

Posted 5 months ago

“Briony is a credit to your company. Patient, polite, answering all questions asked, got back to me with answers she couldn't provide immediately. Old-fashioned customer service (and I emphasise the word "service") is a rarity with so many companies nowadays, more's the pity. We communicated initially by Live Chat, then by email and lastly by telephone, and her attitude never changed.”

Posted 1 year ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 1 year ago

“Briony was helpful, efficient, knew the product and had a lovely phone manner.”

Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish and that you are satisfied with the service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“Helpful, obliging and efficient staff. Great variety”

Posted 1 year ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to provide efficient service! We hope to work with you again in future 😊

Posted 1 year ago

“EXCELLENT SERVICE. WONDERFUL STAFF. SO HELPFUL AND PRODUCT VERY HIGH QUALITY”

Posted 1 year ago

Thank you for your amazing 5-star review, Bee! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 1 year ago

“Promising a price then putting it up Promising a quality then say no stock Not a reliable company to deal with”

Posted 1 year ago

Thank you for taking the time to leave us a review. Reviewing your account, we can see the prices were from an old proposal from last year and, to confirm, all our proposals do expire in 30 days. This is to ensure you're proposed price is 100% accurate when placing an order. We do pride ourselves on high stock levels, however in this case, as the products were very fast-moving the time between proposing and securing the stock with an order we ran out. We are so sorry to hear we were unreliable. In this particular experience, we truly believe it is a once-off that your order was processed in this way. We really look forward to working with you again soon to provide you our usual 5-star service!

Posted 1 year ago

“Fantastic customer service! Will order again in the future. All staff were friendly and prompt with information as promised.”

Posted 2 years ago

Thank you for your amazing feedback! It is muchly appreciated :)

Posted 2 years ago

“Part of the order was forwarded to us, remaining was put on back order. Initially went to our next door neighbour (Medical Centre). We were closed.”

Posted 2 years ago

Thank you for your review, Collin! You are welcome to give us a call or send us an email with any delivery issues at any time :)

Posted 2 years ago

“Service was fine but still waiting on arrival of stethoscope from order.”

Posted 2 years ago

Thank you for your feedback, and we apologise for the delay on your Stethoscope. One of our team will be in touch to resolve this for you shortly

Posted 2 years ago

“I dealt with a very friendly and helpful member of your team. She was very patient and helped me navigate your website to arrange a return. Lovely dealing with her. Her name was Rhiannan.”

Posted 2 years ago

Thank you for your review! We very much appreciate this :)

Posted 2 years ago

“This practice has been dealing with DVM for several years and we have always found the service very friendly, efficient and they have always been happy to provide information and assist with new products andinformation information”

Posted 2 years ago

Thank you for your kind words, Dr Katherine! It's always a pleasure doing business with you :)

Posted 2 years ago

“Happy with the service”

Posted 2 years ago

as always, it's a pleasure :) Thank you for your feedback!

Posted 2 years ago

“I have a busy practice and have used DVM for medical Supplies for many years DVM prices and support is always excellent and can be trusted”

Posted 2 years ago

It's a pleasure doing business with you! Thank you for your kind feedback

Posted 2 years ago

“Professional service, great advice, and quick turnaround”

Posted 2 years ago

Thank you so much for your review! We truly appreciate it 😉

Posted 2 years ago

“Excellent service. Her patience is wonderful when tracking down specific stock. She is a pleasure to interact with.”

Posted 2 years ago

Thankyou for your review Jen!

Posted 2 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,914 reviews