YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,206 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elizabeth was very informative and helpful, advising me of the realistic eta of my product, which enabled me to decide whether I have enough existing product to manage until delivery. This is extremely helpful, and I was able to then place the order and I’m more than happy to await delivery when the stock is in and my order is next in line to be filled. Thanks Elizabeth - really appreciate your help. Looking forward to receiving my order whenever it’s ready.”

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Posted 1 year ago

Thank you for your wonderful review! We truly appreciate your support and feedback. We look forward to serving you again in the future!

Posted 1 year ago

“money was debited from my account but product not shipped for 3 weeks. No communication as to the hold up. Also I have no copy of the receipt”

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Posted 1 year ago

Thank you for your review and feedback. We appreciate it very much! Upon checking this order, we can see it was initially on backorder. Stock is live on the website and this would have been indicated at the time. However, we would like to extend our apologies for the lack of communication surrounding the specific timeframe that the product was delayed. We will ensure our team is made aware of this to improve in the future. Please let us know your preferred email address for receiving the receipt. Again, thank you for letting us know! We are always looking to continuously improve and appreciate your feedback very much 😊

Posted 1 year ago

“Thanks for sorting out my order so quickly and efficiently!”

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Posted 4 years ago

Thank you so much for your review! We really appreciate it ☺

Posted 4 years ago

“Prompt efficient service! Excellent”

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Posted 4 years ago

“Great service, quick arrival of our order. Thank you.”

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Posted 5 years ago

Thank you for your feedback! We appreciate your business

Posted 5 years ago

“We are still waiting for this order which was needed urgently, the order was originally delivered to the incorrect address, i contacted the practice where it was dleivered and they have indicated they never received the oreder, i have contacted Astir on several occasions and have beed advised the order will be resent the same/folllowing day. To date order has still not been received.”

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Posted 5 months ago

Your feedback is appreciated. We sincerely apologise for the inconvenience caused. The order was mistakenly delivered to the address on the account during the peak season in December. We’ve implemented additional measures to prevent such issues in the future. This has been followed up by the team and has been resolved for you. Thank you for your understanding.

Posted 5 months ago

“Professional,easy to work with,helpful. Kind regards, Cornelia”

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Posted 9 months ago

Thank you Cornelia for your kind words! Look forward to helping you further with future orders!

Posted 9 months ago

“Extremley helpful Elizabeth was extremely helpful Was on the line with me for 65 minutes to help me with ordering the equipment for two new sites.”

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Posted 11 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Yes medical, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 11 months ago

“very friendly staff, deliveries are a bit out of there, but i believe its not their fault.”

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Posted 11 months ago

Thank you for taking the time to leave us with a 4 star review! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 11 months ago

“Fast and friendly”

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Posted 11 months ago

Thanks so much for leaving us a five-star review! We work super hard here at Yes so it's always nice to see great results like this :) Come back to us any time, we'd love to work with you again.

Posted 11 months ago

“Thanks so much Astir for the quick delivery of my order. It was very easy to order and pay on your platform and the InMotion Anti-Inflammatory Cream is a great product and a hit with my customers.”

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Posted 11 months ago

Thanks so much for leaving us a five-star review! We work super hard here at Astir so it's always nice to see great results like this :) Come back to us any time, we'd love to work with you again.

Posted 11 months ago

“Wonderful service”

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Posted 11 months ago

Thanks for your five stars, we would give you five stars back if we could! Here at Astir, we pride ourselves in being great communicators! When there’s a question to be asked, or an issue to solve, we are always available within two rings, or a quick email! So, I'm very happy to hear that we were able to provide a positive experience for you during your order. We hope you love your new products, and have a fabulous rest of your day!

Posted 11 months ago

“Prompt service, he was being proactive and offered to take my order from his end as your online system isn’t working properly. This is the 3rd phone calls I made and only this time your staff attempted to resolve the issue.”

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Posted 11 months ago

Thank you for taking the time to leave us a great review. We are happy that you were able to find a solution with the help of our customer service team. Here at Footmedics we pride ourselves in being able to provide our customers with an exceptional experience. We look forward to hearing from you again.

Posted 11 months ago

“Bri was very helpful and explained it all”

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Posted 11 months ago

Thankyou for your great review. We are pleased to hear you had a good experience with our brilliant customer service team! We look forward to working with you again in the near future.

Posted 11 months ago

“Bri was very helpful”

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Posted 11 months ago

Thankyou for your kind feedback! We look forward to working with you soon.

Posted 11 months ago

“Great customer service. Very helpful”

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Posted 11 months ago

Thankyou for your kind review! We are so glad to hear that you received the high level of service we are always striving for. We are looking forward to working with you soon.

Posted 11 months ago

“Briony was very helpful and friendly, thank you”

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Posted 11 months ago

“Staff were very helpful, and was able to organise a return and order what l needed.”

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Posted 11 months ago

Wow! Thanks for your amazing review. We really appreciate it. Here at Yes Med, we take great pride in our open communication and accessible customer service team, who are always eager to help. So, it’s great to hear we were able to provide amazing customer service and go above and beyond for you. We try to do this with each order! We really appreciate you choosing Yes Med for you order, and we hope to have the pleasure of working with you again soon.

Posted 11 months ago

“Website was troublesome on an iPhone. I communicated via live chat, website and phone.”

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Posted 1 year ago

“The pricing on sodium chloride fluid that you are advertising is Is way too high. You can't charge $500 for a box of 20 500ml fluids. I understand there may be a shortage but this price isnt right. Receptionist was lovely and communicated in a professional manner.”

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Posted 1 year ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,206 reviews