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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,914 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,914 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received order so hard to give you a good score”

Posted 3 weeks ago

“Charged an extra $350 for delivery of a treatment table that didn't arrive on the expected date and had no communication from the delivery company about when to expect the item.”

Posted 3 months ago

Thank you for your feedback, team! We sincerely apologise for the delay and lack of communication surrounding this delivery, and understand the impact this would have had on you and your clinic. Our team will be in touch with a solution. Thanks again and we'll look forward to rectifying this for you!

Posted 3 months ago

“On the 8th September, I placed an order with the understanding that it would be delivered no later than last Friday, as per the commitment made by your team. Unfortunately, no communication was established on the promised delivery day, prompting me to contact Astir for an update. During this communication, I was assured that the order would be dispatched for the earliest possible delivery on the following Monday. To my dismay, it became apparent that the order was only initiated on Monday afternoon, far later than initially promised. Furthermore, I was informed that the earliest the delivery service could facilitate the delivery was at 5:30 PM on Monday, the 18th September. This significant delay and the apparent dishonesty surrounding the delivery timeline have left me extremely disappointed and frustrated. Adding to the troubles, upon receiving the physio table today on the 19th September, I found that one side of the table had a defect that prevented the proper functioning of the pedal release mechanism to secure the table. This malfunction not only hampers the usability of the product but potentially poses a safety risk to the patients. Moreover, the delivery services were far from satisfactory. Despite having selected a delivery option that included a series of amenities such as exact delivery window selection, removal of table pallet and packaging, and full setup, only the basic delivery service was provided. Requests for the setup and debris removal were denied by the delivery personnel, stating that such services were not requested, which contradicts the agreement at the time of purchase. The cumulative effect of these setbacks has caused considerable inconvenience and disruption in our operations. The lack of honesty and accountability showcased during this transaction has not only resulted in wasted time and resources but has also seriously undermined my trust in Astir’s services. I am writing to demand immediate corrective action to address these serious concerns. This should include the swift repair or replacement of the defective product and the fulfilment of all agreed delivery services, without any additional costs incurred on my end. I anticipate a swift, fair, and adequate resolution to these matters, demonstrating Astir’s commitment to customer satisfaction and service quality. Thank you for your urgent attention to these pressing issues. I look forward to your prompt response and rectifying actions. Sincerely,”

Posted 7 months ago

“I’m incredibly dissatisfied with Astir and currently looking for another provider. I spoke to Elizabeth last week regarding something in our order missing. I was told it would be sent out immediately. 3 days later I called again, it hadn’t been sent yet. I then asked for someone to call me to discuss a complaint. I was told someone would call. I haven’t heard from anyone.”

Posted 7 months ago

Thank you so much for taking the time to share your experience with us. We understand the frustration caused by the delayed replacement delivery. Our team has arranged the the replacement to be sent/delivered express. We apologize for any inconvenience this has caused. Improving our communication and customer service is a top priority for us. We appreciate your patience and value you as a customer. If you have any further concerns, please contact us directly. Thank you for bringing this to our attention.

Posted 7 months ago

“I am not sure who I spoke to on 28/6 but I ordered 6 tubs inmotion rub. There was a failed delivery on Monday 3/7 and when I called I was told it would be delivered later that week. Nothing appeared. I called again 12/7 and was told that tracking said it was stuck in an Australia Post warehouse and you would send a repeat order on that day which would arrive 13/7. Today 18/7 I called again as the order had not arrived and Elizabeth said she would re send the order today - I am hoping it arrives ion the next couple of days.”

Posted 9 months ago

“We have had a saga from day one with a Podiatry cabinet purchase with Footmedics. unfortunately initially we were advised of a delay ie June order placed - September estimated arrival date.....this blew out to March the following year after Footmedics having to source a different supplier. The stainless steel top for the cabinet was delivered early on but then of course once the replacement cabinet arrived it did not fit. Still waiting for the changeover of the top to occur. Get the run around with staff and emails.”

Posted 10 months ago

Thank you so much for taking the time to share your experience with us. We understand the frustration caused by the stainless steel top not fitting the replacement cabinet. Our team has arranged the changeover to ensure a perfect fit. We apologize for any inconvenience this has caused. Improving our communication and customer service is a top priority for us. We appreciate your patience and value you as a customer. If you have any further concerns, please contact us directly. Thank you for bringing this to our attention.

Posted 9 months ago

“Don't expect a fast delivery. 10 days to get across the country? What a joke”

Posted 11 months ago

Thank you so much for taking the time to let us know about your experience, Allan. We are very sorry to hear that you had this experience with us as we are known for having very fast delivery. We understand how frustrating it must have been to have to wait 10 days to get your delivery across the country. We use an express courier service and they promise us 2-3 days to Perth so we have got our account manager looking into the reason for the delay on this consignment. Is there anything we can do to make it up to you? We would be very grateful to hear your thoughts on our offer of a $50 store credit to use towards a future purchase so we can demonstrate our usual 5-star service.

Posted 10 months ago

“My ordered box of eye wash was missing and I was sent 10 packs of cotton tips instead of one. When I called and notified as soon as my order arrived, I was asked if I would use them, and if they could invoice me for them, to which I refused, I didn't want ten packs and I don't have the storage for them. Then I was told (not asked) to source a smaller box so they could be returned, and that I would be sent a label, for the courier to collect the following week, which never came. I asked for the missing eye wash to be packed with the second part of my order, which was going to be shipped in the next few days, to which they replied it would be, and it wasn't. The customer service was very lacking and the person was rude when I told them about their mistake. This was my first and last order as I can't afford to be chasing up someone else's mistake and be out of pocket for it.”

Posted 11 months ago

Thank you so much for your feedback, Louisa! We really appreciate you taking the time to share your experience with us. It's clear that your experience wasn't up to our standard and we are so sorry. We are deeply sorry that we sent you ten packs of cotton tips instead of one, without your consent. We also apologize for the lack of customer service when you reached out about our error. We understand that you have now decided not to place any further orders with us and we respect that decision. We'd love to try to win your trust back - what can we do to make it up to you? What are your thoughts on a $150 store credit to use towards a future order?

Posted 10 months ago

“Haven't yet received the entire order”

Posted 1 year ago

Thank you so much for your feedback, Helen. We are very sorry to hear that you didn't receive your order in full, this was due to backorders on stock. Confirming the order has now been delivered in full and we would really love to hear your updated feedback! We really appreciate you taking the time to let us know about your experience.

Posted 11 months ago

“First experience with Yes Medical after being referred to by Daniel. What an experience. One of the orders had a wrong item as compared to what was ordered in it, and I called customer service. Albeit it being in the early morning, did not receive a very warm welcome over the phone. The service rep on the phone mentioned that I have to lodge a return and that they'll send out the correct item. Very inconvenient for a mistake that was done by the packer and not me, so I dont understand why I have the responsibility of returning it to your company. With the company that I was with previously, they immediately apologised and sent out the actual product without asking for a return. I was also surprised that our account will be charged with the correct item that will be sent, and only after they've received the incorrect item that we will get a refund. Overall, super inconvenient and honestly would be the last time I will be ordering as working in a medical centre, having to return things that is out of your control and have to deal with refunds is not fun. Thank you for the service though.”

Posted 1 year ago

“The customer service agent was lovely. The service on the delivery of the product is an entirely different subject. Now a week 6 working days, and still no product. The apparent dispatch was on the same day as the order was placed. Beyond that............nothing, no further notification. In all honesty, your company's choice of delivery agent needs to be investigated, along with my order. I purchased a moon boot for a sprained ankle, which may well have healed itself by the time your boot hops itself from the western suburbs of Sydney.”

Posted 1 year ago

“Ordered 2 bard flip flow valves and on reading order realised that she had ordered just two bard flip flow valves instead of 2 boxes. Pleas amend my order and fix up the freight charges. Sue Main.”

Posted 1 year ago

Thank you so much for your feedback Sue! I appreciate your time on the phone earlier, and we are so glad we could get it sorted for you! I have made sure the system is updated to prevent this from happening again, so the team here knows 20 = 1 box. We are so sorry for the inconvenience but truly appreciated your understanding for the swift resolution. We really look forward to working together real soon to help you out with your other supplies with our usual 5-star service!

Posted 1 year ago

“package damaged, products ordered were messy.”

Posted 1 year ago

“We have been wanting to buy a reasonably expensive walking frame from Astir for 6 months now. The first consultant just didn't call me back and pretty much ignored me and the second consultant that i am now talking with has pretty much done the same thing. the service is appalling and to be honest, I'm not sure why manufacturers would use these guys. I would have brought the walking machine 4 months ago if someone, anyone would help me at ASTIR.”

Posted 1 year ago

Thank you for taking the time to leave a review and speaking with us last week Craig. First and foremost, we do sincerely apologise for your experience. There was definitely some miscommunication on our end, however we have rectified this with our team to ensure this is not something that happens again in the future. We're incredibly sorry you needed to follow up with us to get further information and that you felt ignored. We are very passionate about offering 5-star, helpful service, and in this case, we definitely dropped the ball. We do value your business and feedback and wish to continue this ongoing relationship and can guarantee a better experience in the future. We hope we can work together soon and provide you with our usual 5 star experience!

Posted 1 year ago

“Promising a price then putting it up Promising a quality then say no stock Not a reliable company to deal with”

Posted 1 year ago

Thank you for taking the time to leave us a review. Reviewing your account, we can see the prices were from an old proposal from last year and, to confirm, all our proposals do expire in 30 days. This is to ensure you're proposed price is 100% accurate when placing an order. We do pride ourselves on high stock levels, however in this case, as the products were very fast-moving the time between proposing and securing the stock with an order we ran out. We are so sorry to hear we were unreliable. In this particular experience, we truly believe it is a once-off that your order was processed in this way. We really look forward to working with you again soon to provide you our usual 5-star service!

Posted 1 year ago

“My order has been mucked up twice now, yet I am still waiting on the rest of my products to arrived. Products paid for, then missing off invoice and yet to arrive. Not impressed.”

Posted 2 years ago

Thank you so much for your feedback, Kerrie. We are so sorry for the delay on the P2 masks, these were in very high demand and subsequently, we offered backorders to ensure you got the new stock as soon as it came in. As discussed we only invoice items that have been dispatched to prevent orders on 30-day account to be charged without receiving the items. We do value your business and support and wish to continue this ongoing relationship and hope that you will not have to experience this issue again in the future. We hope we can work together soon in the near future and provide you with the full 5-star experience!

Posted 2 years ago

“WE RECEIVED 2 THINGS OUT OF OUR ORDER OF AT LEAST 8 ITEMS”

Posted 2 years ago

Thank you for your review, one of our team will be in touch shortly to ensure this is resolved suitably

Posted 2 years ago

“Very much looking forward to receiving my order or hearing back from astir in regards to its whereabouts”

Posted 2 years ago

Thank you for bringing this to our attention! We have emailed and look forward to helping you with this :)

Posted 2 years ago

“Always have issues with orders”

Posted 2 years ago

We appreciate your feedback. We do apologize for your negative experience. Our team were in touch with you over the past couple of days and has happily solved this for you. We look forward to speaking with you again soon!

Posted 2 years ago

“Not able to contact via phone. Ended up ordering through the product company”

Posted 3 years ago

Our sincerest apologies for the inconvenience! We will be in touch with our tech team right away, to find out why this is happening. Thank you for letting us know.

Posted 3 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,914 reviews