YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,201 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took a long time to ship compared with all my past orders, I had to contact customer service to solve this issue. One item was not in stock however I was not made aware of this until the order had been delivered. With a reported 3 month wait time on this item I don't feel it is acceptable to let the cutsomer know this after they have purchsed it. Now I have to source the item elsewhere and pay for it again.”

Helpful Report

Posted 5 months ago

Thank yu very much for your message. We apologise for your recent experience. As you know, this isn't our normal level of service. Thank you for your understanding. It looks like you should have received your order there now. We will be in touch shortly regarding this. Look forward to working with you again shortly.

Posted 4 months ago

“did not listen to concernts”

Helpful Report

Posted 6 months ago

Thank you for your review, Amelia. We're sorry to hear that you felt your concerns were not listened to during your visit. Your feedback is important to us, and we are committed to ensuring that all of our customers feel heard and valued. We will review our communication processes to improve service in the future. If you would like to discuss this matter further, please feel free to reach out to us directly. Thank you for sharing your experience.

Posted 6 months ago

“It's very frustrating that we we make an order we get drips and drabs sent to us not an entire order. Some items can be on back order for ages, yet somehow we can still order them without being told they are out of stck.”

Helpful Report

Posted 6 months ago

“Needed the product URGENTLY ordered on Friday. Not despatched till Tuesday”

Helpful Report

Posted 8 months ago

Thank you for your feedback, and we apologise for the delay. Your order was flagged for potential fraud, which required verification, and there was a public holiday on Monday, further affecting dispatch times. We regret the inconvenience and appreciate your understanding. Please reach out to us on 1800 10 10 30 should you have any further questions.

Posted 8 months ago

“money was debited from my account but product not shipped for 3 weeks. No communication as to the hold up. Also I have no copy of the receipt”

Helpful Report

Posted 1 year ago

Thank you for your review and feedback. We appreciate it very much! Upon checking this order, we can see it was initially on backorder. Stock is live on the website and this would have been indicated at the time. However, we would like to extend our apologies for the lack of communication surrounding the specific timeframe that the product was delayed. We will ensure our team is made aware of this to improve in the future. Please let us know your preferred email address for receiving the receipt. Again, thank you for letting us know! We are always looking to continuously improve and appreciate your feedback very much 😊

Posted 1 year ago

“Wrong bed sent to me”

Helpful Report

Posted 1 year ago

“1. Website did not provide a guest account but then would not let me create an account because I did not have an ABN. 2. When trying to resolve this, the Chat system timed out too quickly on multiple occasions.”

Helpful Report

Posted 1 year ago

“Some mistakes with sending items. Post service care for return and correct item has been very poor (not getting back to us or organising anything). Otherwise the items have been good when correctly delivered.”

Helpful Report

Posted 1 year ago

“Still waiting for part of my order after being told it would be in 3-7 days.”

Helpful Report

Posted 1 year ago

Thank you for your review, team! We've looked into this and can confirm that the first part of the delivery was made the day after the order was placed - please confirm you have received this? The remainder of the order has been on backorder but has now been dispatched and will be delivered in the next couple of days. I trust this resolves your query 😊

Posted 1 year ago

“I was disappointed in my response. When I could not complete payment for my product I called the chat line and was told the reason was I had not included my phone number. I then did but the same result. I called the chat line again and was told to call the 1800 number (average response time 3.6 seconds). Not for me. The first call rang and rang and eventually dropped out. My second attempt managed a few rings before, again, dropping out. I called the chat line and there were apologies about staff shortages and people being away, etc. Not good enough. In the end it was Elizabeth on the chat line who processed my order.”

Helpful Report

Posted 1 year ago

“Still waiting for the bulk of my order”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback, Lynette. Confirming the order has now been delivered in full, as the second item was on backorder. We are so sorry for the inconvenience but can ensure that you were charged no extra for shipping and the timeframe was displayed on the website. We really look forward to assisting you again soon!

Posted 1 year ago

“The app works very poorly sometimes unable to load as in now . Often when I order vie the app the order is incorrect. Perhaps there’s some glitches in the system?”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Rohan! We really appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered. We understand your frustration with the app not loading, and with incorrect orders. Could you please tell us more about what happened? Are there specific issues you've been facing? We'd like to help make things better for you and make sure that you enjoy shopping and ordering from us again in the future.

Posted 2 years ago

“There are constant mistakes when dealing with Astir. I was quoted the wrong amount on a product through the online chat function, then told the price to the patient in the room. Then I was told the price would be honoured, and invoice updated, but had to call back for this to be done properly. I asked to update my email address, but invoice was sent to old email address after this. Not sure why i bother with Astir”

Helpful Report

Posted 2 years ago

We are so sorry to hear about the issues with your recent order experience. Here at Astir, we do take any issue seriously and we are sorry that you were quoted the incorrect amount. Confirming the invoice has been updated as discussed. Your email address has been updated and we're sorry for the inconvenience earlier. We really look forward to working with you again soon as we will ensure it will be our usual 5 star service that everyone loves us for!

Posted 2 years ago

“Originally ordered this in September 2022”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback! We do sincerely apologise that there was an extensive lead-time on your backorder. We would like to emphasise that is is a rare occurrence, and we are remiss that this was your experience. One of our team will be in touch shortly to arrange a suitable solution to rectify this issue for you. Thank you again for your feedback - we appreciate it very much!

Posted 2 years ago

“The product itself is ok but since you changed the way it is administered I find it continually jams and is difficult to work properly. Please go back to old design.”

Helpful Report

Posted 2 years ago

“I ordered 5 cartons of Kleenex Hand towels but only 4 delivered. My secretary who accepted the goods said the driver took a picture so you can easily check to see if the right amount delivered. After a few phone calls I was promised it will be delivered on Thursday last week. 2 days later we still have not received the good. This is the first time I use the company, I thought I will give them a try. After this experience I wonder if I will use them again”

Helpful Report

Posted 3 years ago

Thank you so much for your time on the phone 😊 Your patience is truly appreciated. As per the screenshot we emailed through, the couriers did confirm that it was going to be delivered Thursday: I advised them immediately that it had not been delivered and they confirmed they were doing depot searches. As discussed, we resent the goods free shipping and are arranging the credit for the original order. We are so sorry for the inconvenience of this delivery, and will ensure the next order you place with us will be our usual next-day delivery with the 5-star service we are known for ✨

Posted 2 years ago

“Stock levels on site are not reflecting true stock. Has happened on numerous occasions and IT issues are blamed. They offered to swap with alternate, not preferred, product and charge extra for it.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback 😊 Confirming the new website we have coming in the next 2-3 months will have live stock count, reupdating every 2 minutes. Also, for now we have created a new system where we will make sure important PPE products have a dedicated service team member who will ensure the stock level is advertised as accurate as possible at all times, to prevent delays in getting the website updated. We have ensured your full refund has now been processed. Should you have further questions, please let me know!

Posted 3 years ago

“Probably not the best time to send this. I placed an order for RATs in early january that you then emailed and cancelled as no stock. I then filled in an order of interest form and was giventhe instructions that someone would contact me for credit card details ( which never happened) then on wednesday I ordered online ( with the box marked IN STOCK) and was have an email confirming we would recieve at the end of the week. A phone call to day to yur company now results in me being tole no stock til Feb. If there isnt stock in your wharehouse, it shouldnt be marked available on the website. Stressful time for you I appreciate but dont make orders you cant fulfill. stressful time here trying to keep staff at work! One I'd go with the flow but twice is extremely frustrating”

Helpful Report

Posted 3 years ago

Thank you for your feedback, Karen, much appreciated! We will be in touch shortly :)

Posted 3 years ago

“At the time of making the purchase I was not advised that the gowns were out of stock and which meant there was a delay in delivery.”

Helpful Report

Posted 3 years ago

Thank you for your review, and your feedback. One of our team will be in touch shortly to resolve this for you

Posted 3 years ago

“Hi, as much as I like my new table; getting the parts for the new table (which shouldn't require a motor replacement in the first place after 4 mths only of use) and follow-up service has been challenging at best. Astir mean to do well from their 'Customer Happiness' service operators, however it seems not to translate well in the big room where they ship out tables and parts. More co-ordination and more supervision around QUALITY CONTROL would be a big plus for Astir to satisfy this repeat customer, at this stage.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave this review, your feedback is very important to us! One of our team will be in contact to make sure we can resolve this suitably for you. Thank you again :)

Posted 4 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,201 reviews