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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,903 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,903 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong bed sent to me”

Posted 1 month ago

“1. Website did not provide a guest account but then would not let me create an account because I did not have an ABN. 2. When trying to resolve this, the Chat system timed out too quickly on multiple occasions.”

Posted 4 months ago

“Some mistakes with sending items. Post service care for return and correct item has been very poor (not getting back to us or organising anything). Otherwise the items have been good when correctly delivered.”

Posted 4 months ago

“Still waiting for part of my order after being told it would be in 3-7 days.”

Posted 5 months ago

Thank you for your review, team! We've looked into this and can confirm that the first part of the delivery was made the day after the order was placed - please confirm you have received this? The remainder of the order has been on backorder but has now been dispatched and will be delivered in the next couple of days. I trust this resolves your query 😊

Posted 5 months ago

“I was disappointed in my response. When I could not complete payment for my product I called the chat line and was told the reason was I had not included my phone number. I then did but the same result. I called the chat line again and was told to call the 1800 number (average response time 3.6 seconds). Not for me. The first call rang and rang and eventually dropped out. My second attempt managed a few rings before, again, dropping out. I called the chat line and there were apologies about staff shortages and people being away, etc. Not good enough. In the end it was Elizabeth on the chat line who processed my order.”

Posted 5 months ago

“Still waiting for the bulk of my order”

Posted 9 months ago

Thank you so much for taking the time to share your feedback, Lynette. Confirming the order has now been delivered in full, as the second item was on backorder. We are so sorry for the inconvenience but can ensure that you were charged no extra for shipping and the timeframe was displayed on the website. We really look forward to assisting you again soon!

Posted 9 months ago

“The app works very poorly sometimes unable to load as in now . Often when I order vie the app the order is incorrect. Perhaps there’s some glitches in the system?”

Posted 1 year ago

Thank you so much for your feedback, Rohan! We really appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered. We understand your frustration with the app not loading, and with incorrect orders. Could you please tell us more about what happened? Are there specific issues you've been facing? We'd like to help make things better for you and make sure that you enjoy shopping and ordering from us again in the future.

Posted 11 months ago

“There are constant mistakes when dealing with Astir. I was quoted the wrong amount on a product through the online chat function, then told the price to the patient in the room. Then I was told the price would be honoured, and invoice updated, but had to call back for this to be done properly. I asked to update my email address, but invoice was sent to old email address after this. Not sure why i bother with Astir”

Posted 1 year ago

We are so sorry to hear about the issues with your recent order experience. Here at Astir, we do take any issue seriously and we are sorry that you were quoted the incorrect amount. Confirming the invoice has been updated as discussed. Your email address has been updated and we're sorry for the inconvenience earlier. We really look forward to working with you again soon as we will ensure it will be our usual 5 star service that everyone loves us for!

Posted 11 months ago

“Originally ordered this in September 2022”

Posted 1 year ago

Thank you for your review and feedback! We do sincerely apologise that there was an extensive lead-time on your backorder. We would like to emphasise that is is a rare occurrence, and we are remiss that this was your experience. One of our team will be in touch shortly to arrange a suitable solution to rectify this issue for you. Thank you again for your feedback - we appreciate it very much!

Posted 1 year ago

“The product itself is ok but since you changed the way it is administered I find it continually jams and is difficult to work properly. Please go back to old design.”

Posted 1 year ago

“I ordered 5 cartons of Kleenex Hand towels but only 4 delivered. My secretary who accepted the goods said the driver took a picture so you can easily check to see if the right amount delivered. After a few phone calls I was promised it will be delivered on Thursday last week. 2 days later we still have not received the good. This is the first time I use the company, I thought I will give them a try. After this experience I wonder if I will use them again”

Posted 1 year ago

Thank you so much for your time on the phone 😊 Your patience is truly appreciated. As per the screenshot we emailed through, the couriers did confirm that it was going to be delivered Thursday: I advised them immediately that it had not been delivered and they confirmed they were doing depot searches. As discussed, we resent the goods free shipping and are arranging the credit for the original order. We are so sorry for the inconvenience of this delivery, and will ensure the next order you place with us will be our usual next-day delivery with the 5-star service we are known for ✨

Posted 1 year ago

“Stock levels on site are not reflecting true stock. Has happened on numerous occasions and IT issues are blamed. They offered to swap with alternate, not preferred, product and charge extra for it.”

Posted 2 years ago

Thank you so much for your feedback 😊 Confirming the new website we have coming in the next 2-3 months will have live stock count, reupdating every 2 minutes. Also, for now we have created a new system where we will make sure important PPE products have a dedicated service team member who will ensure the stock level is advertised as accurate as possible at all times, to prevent delays in getting the website updated. We have ensured your full refund has now been processed. Should you have further questions, please let me know!

Posted 2 years ago

“Probably not the best time to send this. I placed an order for RATs in early january that you then emailed and cancelled as no stock. I then filled in an order of interest form and was giventhe instructions that someone would contact me for credit card details ( which never happened) then on wednesday I ordered online ( with the box marked IN STOCK) and was have an email confirming we would recieve at the end of the week. A phone call to day to yur company now results in me being tole no stock til Feb. If there isnt stock in your wharehouse, it shouldnt be marked available on the website. Stressful time for you I appreciate but dont make orders you cant fulfill. stressful time here trying to keep staff at work! One I'd go with the flow but twice is extremely frustrating”

Posted 2 years ago

Thank you for your feedback, Karen, much appreciated! We will be in touch shortly :)

Posted 2 years ago

“At the time of making the purchase I was not advised that the gowns were out of stock and which meant there was a delay in delivery.”

Posted 2 years ago

Thank you for your review, and your feedback. One of our team will be in touch shortly to resolve this for you

Posted 2 years ago

“Hi, as much as I like my new table; getting the parts for the new table (which shouldn't require a motor replacement in the first place after 4 mths only of use) and follow-up service has been challenging at best. Astir mean to do well from their 'Customer Happiness' service operators, however it seems not to translate well in the big room where they ship out tables and parts. More co-ordination and more supervision around QUALITY CONTROL would be a big plus for Astir to satisfy this repeat customer, at this stage.”

Posted 3 years ago

Thank you for taking the time to leave this review, your feedback is very important to us! One of our team will be in contact to make sure we can resolve this suitably for you. Thank you again :)

Posted 3 years ago

“Very fast in despatching the order, items are in reasonable to low price. However, both of my orders were being posted to a wrong address, I don't get why no one would check shipping address. Once was posted to Gold Coast when the shipping address was our Sydney clinic address; the second order was posted to the clinic, when I requested to post it to my home address. These errors have been making our work very inconvenient, otherwise, we're happy with the overall sersvice.”

Posted 3 years ago

Thank you for your review! We do apologise for this, and will definitely find out how this has been happening. Thank you for letting us know! :-)

Posted 3 years ago

“Trying to order online was very difficult as the price wouldn't adjust correctly as to what was advertised and inevitably I had to call and the process took over 2 days as I was trying to get it done in between patients So I found this very frustrating Once ordered delivery was prompt”

Posted 3 years ago

Appreciate your response. Our team will be in touch, and will have this sorted for you. We do apologise about this. this isn't our general practice.

Posted 3 years ago

“Poor communication and service was disappointing”

Posted 3 years ago

Thank you very much for feedback. We are sorry to hear of your experience. As we do pride our selves on our Customer experience. Our team will be in touch shortly.

Posted 3 years ago

“Delivery took 3 months with no communication from Astir”

Posted 3 years ago

Many thanks for your review! We apologise for the lack of communication experienced. We look forward to communicating a solution further via email.

Posted 3 years ago

“We ordered Bakballs - we received these items in NO packaging and the quality of the balls was very ordinary. I question as to whether the items we were supplied with were genuine Bakballs.”

Posted 3 years ago

Thank you very much for your feedback. we do apologise about this. You will be receiving the replacements shortly.

Posted 3 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,903 reviews