YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,249 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Processed our order twice - either we have to pay for twice as many items as we ordered or else we have to return them . Either way, it is costing us time and money.”

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Posted 6 years ago

Thank you for your review, we apologies for the inconvenience caused, this was a system error that is being fixed.

Posted 6 years ago

“The order you're referring to has not arrived. We received a payment confirmation on the 11th but no information after that. Cannot find the order in our history or in the list of orders to track. Called this morning and was told it would be sent today and an email confirmation would be sent which we still have not received.”

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Posted 6 years ago

Many thanks for your review, we sincerely apologies for the confusion, this was a freak incident with our software internally. we will also send an email shortly with a resolution.

Posted 6 years ago

“Several items were not in stock, and were substituted (without consulting us) with alternative items in plain white packaging unsuitable for retail display.”

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Posted 6 years ago

Thank you David, we appreciate your feedback. We've just sent an email with a resolution for you.

Posted 6 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,249 reviews