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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,716 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 1,716 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First, Briony was very helpful. She fixed the website error in which the item was advertised for 1 price then it appeared in the cart to be more expensive!! Then your website suggested a cheaper option!!, which in fact is more expensive than the original price of the item that I ordered. The item was: Code 166452 for $48.85 Exc GST then at the cart it became $57.20 plus GST. I ordered items from your website around 1 year ago, when Yes just updated. It is more friendly now, but a price error like that should not occur!! Cheers, Danh”

Posted 3 months ago

Thank you for your review and feedback, Danh! We appreciate it very much. We're certainly looking into the error that you experienced and sincerely apologise for the confusion. We're glad to hear that it was resolved quickly and easily, and your order was able to be on the way in good time. We look forward to continuing to work with you!

Posted 3 months ago

“Very cheap. Good products”

Posted 3 months ago

Thank you for your 5-Stars, Jack! We like to live up to our values by creating quality products at fantastic prices, so it's amazing to know we were able to provide this for you! We place customer satisfaction as our number one priority, and your review reaffirms the hard work we put in every day. Once again thank you for your kind words we look forward to working with you again soon!

Posted 3 months ago

“Rhiannon was extremely helpful today! My questions were answered, the order was placed and the payment was processed efficiently and in a timely manner.”

Posted 3 months ago

Thank you for your amazing 5 star rating! We are so pleased to hear that Rhiannon was extremely helpful and that your questions were answered, order placed and payment processed efficiently and in a timely manner. We appreciate your feedback and are delighted you had a great experience with us.

Posted 2 months ago

“5 stars very helpfull”

Posted 3 months ago

Thank you for your fantastic review! We're always buzzed to hear that our service was worthy of the coveted 5-stars! 😀 We look forward to assisting you again soon!

Posted 3 months ago

“Helpful quick professional”

Posted 3 months ago

Thank you for your review, Anne! We're so glad to hear your experience was a positive one. We always strive to deliver this level of service to all of our valued customers, and receiving reviews like your lets us know we're doing just that! Thanks again and we look forward to speaking with you again soon!

Posted 3 months ago

“Loved using you guys! I would yell from the rooftops how efficient the team is. The order was received speedily, and I had full access to the tracking online. All the invoices and payments are online as well. The whole process took less than 20mins compared to any other supplier.”

Posted 4 months ago

Thank you for your review! Here at Astir we're always striving to deliver quality products and service, so it's always great too hear that we've delivered on this. Thanks again and we look forward to assisting you again soon.

Posted 4 months ago

“Don't expect a fast delivery. 10 days to get across the country? What a joke”

Posted 4 months ago

Thank you so much for taking the time to let us know about your experience, Allan. We are very sorry to hear that you had this experience with us as we are known for having very fast delivery. We understand how frustrating it must have been to have to wait 10 days to get your delivery across the country. We use an express courier service and they promise us 2-3 days to Perth so we have got our account manager looking into the reason for the delay on this consignment. Is there anything we can do to make it up to you? We would be very grateful to hear your thoughts on our offer of a $50 store credit to use towards a future purchase so we can demonstrate our usual 5-star service.

Posted 3 months ago

“My ordered box of eye wash was missing and I was sent 10 packs of cotton tips instead of one. When I called and notified as soon as my order arrived, I was asked if I would use them, and if they could invoice me for them, to which I refused, I didn't want ten packs and I don't have the storage for them. Then I was told (not asked) to source a smaller box so they could be returned, and that I would be sent a label, for the courier to collect the following week, which never came. I asked for the missing eye wash to be packed with the second part of my order, which was going to be shipped in the next few days, to which they replied it would be, and it wasn't. The customer service was very lacking and the person was rude when I told them about their mistake. This was my first and last order as I can't afford to be chasing up someone else's mistake and be out of pocket for it.”

Posted 4 months ago

Thank you so much for your feedback, Louisa! We really appreciate you taking the time to share your experience with us. It's clear that your experience wasn't up to our standard and we are so sorry. We are deeply sorry that we sent you ten packs of cotton tips instead of one, without your consent. We also apologize for the lack of customer service when you reached out about our error. We understand that you have now decided not to place any further orders with us and we respect that decision. We'd love to try to win your trust back - what can we do to make it up to you? What are your thoughts on a $150 store credit to use towards a future order?

Posted 3 months ago

“My experience with Astir had been exceptional until my last order. The last order I placed was lost, despite speaking with a staff member on the day it was sent through, and after 10 days of no order arriving, I had to ring and enquire where the order was up to. It was only then that it was discovered the order was nowhere to be found. Once the order was resubmitted, it then took over 3 weeks for the order to be delivered in full, and then only last week I received an email to advise the order had been resubmitted and was being delivered the next day. I have no idea what was going on with your systems, but there was a gremlin somewhere. I was able to email your sales team and advise them I did not require the order again, but the time it has taken to sort out, follow up and check has been frustrating.”

Posted 4 months ago

Dear Rachel, Thank you for sharing your positive feedback about your recent experience. We are so glad to hear that you found our experience exceptional previously. We take customer satisfaction very seriously and try our best to provide quality service. We are so sorry for the experience with your last order and have lodged an investigation with the third-party courier regarding the missing stock as we generally have a 98% success rate on all deliveries. Delivery to Dubbo usually takes 2-3 days on our service tier. We would love to offer you a $100 store credit to use towards your next order so we can demonstrate the 5-star service we're renowned for. Please let us know your thoughts and we'd love to assist with any questions you may have.

Posted 3 months ago

“Unbeatable prices, fast delivery and an amazing sales rep. Couldn't recommend YES Medical enough...”

Posted 5 months ago

Thank you so much for the amazing five star rating Parag! We really appreciate your feedback and loyalty. We are so happy to hear that you had a great experience with our unbeatable prices, fast delivery, and amazing sales reps! We're grateful for you as a customer and hope to continue providing excellent services in the future.

Posted 4 months ago

“Haven't yet received the entire order”

Posted 5 months ago

Thank you so much for your feedback, Helen. We are very sorry to hear that you didn't receive your order in full, this was due to backorders on stock. Confirming the order has now been delivered in full and we would really love to hear your updated feedback! We really appreciate you taking the time to let us know about your experience.

Posted 4 months ago

“Easy and Quick response from sales team, Daniel, my area rep is very helpful too, Very competive prices”

Posted 5 months ago

Thank you so much for your 5-star rating! We are so grateful for your loyalty to Yes Medical and appreciate you noticing the easy and quick response from our sales team and that Daniel, your area rep is very helpful. We strive to offer very competitive prices and we are glad to have you as a valued customer. Thank you so much for your devotion and continued support.

Posted 4 months ago

“The app works very poorly sometimes unable to load as in now . Often when I order vie the app the order is incorrect. Perhaps there’s some glitches in the system?”

Posted 5 months ago

Thank you so much for your feedback, Rohan! We really appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered. We understand your frustration with the app not loading, and with incorrect orders. Could you please tell us more about what happened? Are there specific issues you've been facing? We'd like to help make things better for you and make sure that you enjoy shopping and ordering from us again in the future.

Posted 4 months ago

“I always am satisfied”

Posted 5 months ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. It’s amazing to hear that you're satisfied with the service! We hope to work with you again in the near future.

Posted 5 months ago

“It's so fast delivery”

Posted 5 months ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future,

Posted 5 months ago

“Honest, on time as promised and arrived very well wrapped, great job”

Posted 5 months ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 5 months ago

“Happy with speed and delivery”

Posted 5 months ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process fast. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 5 months ago

“Usual friendly efficient service.”

Posted 5 months ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We look forward to working with you again in the near future!

Posted 5 months ago

“Simple to use , staff always friendly”

Posted 5 months ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 5 months ago

“Credit card was charged twice. When I called and questioned, customer service was poor.”

Posted 5 months ago

Thank you so much for your feedback, Donna! We are so sorry for the experience you had with the payment glitch. We strive to provide our customers with the best service and products possible and it means a lot to get feedback to ensure we can keep improving. Confirming the full refund has been processed and we are always here for further help should it be required!

Posted 4 months ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,716 reviews