YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,264 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The call of answered within 3 rings. No answering machine! I had some technical issues placing an online order. Rhiannon made every effort to try and solve the issue. In the end, Rhiannon took the order over the phone and informed me that the item is in stock and will be dispatched promptly. Happy Days! Thank you!”

Helpful Report

Posted 3 years ago

Thank you for your time on the phone and the positive review! We are sorry that part of our order process did not go as intended but very happy we got it completely sorted and your order processed successfully! We super passionate about our fast call answering time and helpful service so we're so glad to hear this! We hope to work with you again next time and to keep delivering our 5-star service!

Posted 3 years ago

“Renata is responsive and knowledgeable. she is our go-to person”

Helpful Report

Posted 3 years ago

Thank you very much for the review and positive feedback on your order experience with Astir! It was a pleasure dealing with you and look forward to your next order for another 5-star experience!

Posted 3 years ago

“A very pleasant operator.”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars! We are so glad to hear that you are impressed with our pleasant service, we always try our best to ensure that every order with us is a great one. I look forward to assisting with your next order!

Posted 3 years ago

“Pleasant. Quick to help out”

Helpful Report

Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our pleasant nature and speedy service! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Very accommodating and able to update my order.”

Helpful Report

Posted 3 years ago

Thanks so much for taking the time to leave such an amazing review! We're so glad you found our service quick and our team accommodating in our dealings. We pride ourselves on making everything Easy at Astir! We look forward to working closely together in the future!

Posted 3 years ago

“She was very efficient, thorough and professional.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words Sue :) It was our pleasure to help you and so glad we could assist! We really look forward to speaking again soon!

Posted 3 years ago

“Briohny was very helpful and polite.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words Marnie! We were more than happy to assist and so glad we could help you out! We really look forward to working together again soon :)

Posted 3 years ago

“VERY HAPPY,great friendly,helpful service. Thanks from ANGIE”

Helpful Report

Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“Excellent”

Helpful Report

Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our service! Pleasure working with you Mick! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Very helpful and easy to deal with”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 3 years ago

“Renata was awesome and very helpful on the phone. Easy transaction process.”

Helpful Report

Posted 3 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 3 years ago

““Pleasing” best describes my first experience with YES Medical. Briony was very helpful and the service that followed was first class”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave such a fantastic review, Allan! Here at YES, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 3 years ago

“Excellent and friendly service from Rhiannon”

Helpful Report

Posted 3 years ago

“Excellent phone service. Was able to order over the phone and know that my goods were going to be despatched that day.”

Helpful Report

Posted 3 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 3 years ago

“very good thanks”

Helpful Report

Posted 3 years ago

Thanks for your amazing review! We are so excited to hear that your experience with us has been positive. We price ourselves on quality products and fast turn-around times, and it's always to rewarding to hear we've delivered on this. We look forward to the opportunity to continue our service with you again soon!

Posted 3 years ago

“Just arrived thank you”

Helpful Report

Posted 3 years ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our lightning-fast turnaround time here, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 3 years ago

“Easy to reorder - person was pleasant to deal with”

Helpful Report

Posted 3 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 3 years ago

“Great experience”

Helpful Report

Posted 3 years ago

“Handled by in a very professional manner,a credit to your company”

Helpful Report

Posted 3 years ago

“Rhiannon answered all my questions, excellent product knowledge, followed up with the supplier re an enquiry on timing for a newer product, got back to me within 15 minutes and sorted out the shipping and payment. Lovely phone manner, a credit to your company. Such a shame this level of service is becoming almost impossible to find. Well done Rhiannon, well done Yes Medical.”

Helpful Report

Posted 3 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,264 reviews