YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,228 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find ordering via phone is the most helpful in terms of identifying the right product. Invoicing is completed accurately and delivery is fast. shelley -exercise physiologist”

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Posted 3 years ago

Thank you so much for your review! We wish we could give you five stars back. We're so happy to hear that you find our phone service helpful! We pride ourselves here at Astir in supplying great quality products with lightning fast delivery time. We appreciate you choosing Astir, and we hope to work with you again soon.

Posted 3 years ago

“Helpful, efficient customer service staff that provided immediate solutions.”

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Posted 4 years ago

Thank you for leaving such a kind 5-star review! Our team focus on providing only the best service and quality products so we truly appreciate your feedback 😊 Thanks again for choosing Astir, looking forward to hearing from you again soon.

Posted 4 years ago

“Great to work with. If I order anything and there's something cheaper they will always ring and let me know.”

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Posted 4 years ago

Thank you so much for leaving a 5 star review! We are so happy to hear you had a great experience with Astir 😊 We look forward to working with you again soon!

Posted 4 years ago

“Delivered as requested. You didn't say there would be two packages delivered on separate days but that's OK.”

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Posted 4 years ago

Thank you so much for your positive review! We are sorry in regards to not communicating the split delivery. We weren't aware the delivery was taking place on separate days with the courier otherwise we definitely we have been in touch to confirm this! We are still incredibly grateful for your order and can't wait to be working closer together in the future!

Posted 4 years ago

“Friendly and efficient”

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Posted 4 years ago

Thank you so much for leaving a 5 star review! We are so happy to hear you had a great experience with Astir 😊 We look forward to working with you again soon!

Posted 4 years ago

“Good range and prices. Prompt clarification of order by madelyn which was great. Many thanks”

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Posted 4 years ago

We are so happy to hear that we were able to make your order with Astir a 5-star experience! Our team are dedicated to ensure every process of the order is made as simple and efficiently as possible so it's great to hear feedback confirming this. We believe that quality products should be made at affordable prices without any compromise, we are glad to hear we achieved this for you. Looking forward to working with you again very soon!

Posted 4 years ago

“She was polite and helpful”

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Posted 4 years ago

Thank you for your wonderful review. We would very much appreciate, you placing your review on Google reviews page as well. Please follow the link: - https://g.page/r/CYpidURFgTQfEAg/review Thank you again, and greatly appreciate working with you and your Team.

Posted 4 years ago

“She was great!”

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Posted 4 years ago

Thank you so much for your 5 stars! We really appreciate it. Here at Astir, we work hard to make sure our customers are as happy as possible. So it's great to hear that you found our customer service up to par! Thanks again, and we look forward to working with you again.

Posted 4 years ago

“Great service and products.”

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Posted 4 years ago

Thank you for your lovely review! That is muchly appreciated :)

Posted 4 years ago

“Absolutely friendly and extremely helpful! Never felt rushed! Thank you for your time . Vanessa Touma Instep Podiatry Clinic”

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Posted 4 years ago

Thank you for your lovely review! This is muchly appreciated :)

Posted 4 years ago

“Very helpful”

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Posted 4 years ago

Thank you for leaving a 5 star review! We are so pleased to hear we were able to helpful as this is what we strive to do in the Customer Happiness team! Thanks again for choosing Astir, looking forward to working with you again soon.

Posted 4 years ago

“helpful and lovely to deal with”

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Posted 4 years ago

Thank you for your review! This is muchly appreciated :)

Posted 4 years ago

“Friendly and prompt service”

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Posted 4 years ago

Thank you very much for your ongoing support, much appreciated!

Posted 4 years ago

“Great to deal with and always responds to all enquiries.”

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Posted 4 years ago

Thank you so much for leaving such a lovely five star review! We are so happy to hear you've had a good experience with us as we always strive to provide the best possible service! We look forward to working with you again in future.

Posted 4 years ago

“Placing my order over the phone was easy and straight forward. I got an email confirmation of my payment promptly as well. Madelyn was easy to work with and got the job done quickly. thanks!”

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Posted 4 years ago

Thank you for the 5 stars! We are so happy to hear we were able to provide a easy and straight forward experience! Our team are always going above and beyond to ensure every order is nothing short of amazing so we are absolutely thrilled to hear you say we are so easy to work with, thank you so much! It has been a pleasure and we look forward to working with you again soon!

Posted 4 years ago

“Easy website to navigate and has a lot of stock. Good do with a bit more variety of brands. I have never heard of Ortholife. Are they an Astir homebrand?”

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Posted 4 years ago

Thank you for your review! Astir is the exclusive supplier of Ortholife :)

Posted 4 years ago

“Great service, alerted me by call of unavailable products!! Very quick delivery.”

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Posted 4 years ago

Thank you so much for your review! We are more than thrilled to hear you enjoyed the experience. We aim to provide great service and products in the fastest time possible! We are so happy we could help out and we hope you enjoy your new Foam Rollers! We look forward to your future orders.

Posted 4 years ago

“I purchased a fortress massage gun from Astir, there was an issue with the charging. I had no problem contacting and speaking directly with customer services. NO being put on hold or having to wade through multiple choices of why you called and then ending up with the wrong person. I got to speak with someone who could help and the issue was dealt with immediately, The replacement was delivered the next day. Great support and service Astir.”

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Posted 4 years ago

Thank you for your lovely review, we are glad we could resolve this issue :)

Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

Thanks for the awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and work with us soon. Cheers!

Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

Thank you for your lovely review, this is muchly appreciated :)

Posted 4 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,228 reviews