ATS Euromaster Reviews

Name: ATS Euromaster
Rating: 1.81

1.8 Rating 154 Reviews

19 %

of reviewers recommend ATS Euromaster

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1.8

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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ATS Euromaster 1 star review on 26th May 2023

James MacLachlan

ATS Euromaster 1 star review on 27th October 2022

Trevor White

ATS Euromaster 1 star review on 16th July 2021

Poornesh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 new run flat tyres to be fitted online, booked an appointment at local branch and paid £500 online. I then received a call from the local branch a few days later explaining that they don’t have that tyre in stock, won’t until late October and don’t have any other brands that size until late October. He said he didn’t understand why the ATS website were taking these orders and it had happened to many others recently. I called customer services, they said that a refund would be given but that it could take 7 working days to be issued! They also said they don’t have a stock checking system online so this often happens, they take peoples money for a product they don’t have and keep it in their bank earning interest for themselves. I asked to speak to a Supervisor / Manager to complain, they said that this is not possible, you can only put it in writing and have to wait several business days for a response which is frustrating. Furthermore, I needed these new tyres for the car to pass it’s MOT that is coming up and now can’t afford to pay for new tyres until I eventually receive the refund which, if it is 7 business days, is after the MOT so thanks ATS. I wouldn’t recommend buying tyres online with ATS to anyone. This is happening to others so beware”

Helpful Report

Posted 2 years ago

“You continually let me down. 3 of the last 4 times you have me booked in for a mobile fitment you just don't bother turning up and don't bother calling. Horrendous customer service and no-one wants to take responsibility. Shocking service with no care for the customer. How you survive with service like this is beyond me.”

Helpful Report

Posted 2 years ago

“In the process of getting a tyre change on my work van by a mobile fitters. Rang to ask at what hour my appointment will be as they never texted me an hour and I was told I'm the first appointment and the driver starts work at 11 so anywhere in between 11 and 12. I ring again at 13:30 asking them if my appointment was pushed back or if there are any delays, they rang the driver and I was given an ETA of an hour and a half. I get a text one hour later with a ETA of 12 minutes, drivers on the way. Half an hour after the 12 minute ETA still waiting and nobody showed. Absolutely awful company and would not recommend it to anyone.”

Helpful Report

Posted 3 years ago

“Awful! Con men! Avoid it! I ordered a tyre with full fitting and waited almost a week (Weston super mare). On the day, both very rude members of staff told me that they couldn’t supply this specific tyre brand and tried to substitute it with a cheap chinese tyre!!! Moreover, they told me that this new tyre is much better quality which is an absolute scam (I checked). Awful service and very rude staff! Never, never, never I will book any any service from them!!!”

Helpful Report

Posted 3 years ago

“HORRIBLE!!! take a little bit more money and go to a garage that knows what they are doing!”

Helpful Report

Posted 3 years ago

“Poor, 2 tyers booked in to be changed only to be told 1hr wait. It only takes 10mins to change a tyer. Just poor never again.”

Helpful Report

Posted 3 years ago

“Ordered 4 new tyres online at the end of February to be fitted at the ATS Sheffield Garage within the week. Called on appointment day to be told tyres were not in and I will get a call when they are. Day off work wasted. Called 2 to 3 times a week ever since, and 5 weeks later, still no tyres and get the same old rubbish excuses from the Garage Manager every time we ring. Complained, and Stuart, the complaints person refunded 10% as a goodwill gesture. Finally gave up and demanded a refund. To my amazement, today I've just received a refund which is what I paid, less the 10% goodwill. They can't even honour a goodwill gesture, never mind the actual order itself. Honestly, you couldn't make it up the service I've received from start to finish. NEVER buy tyres from ATS unless you want them to hold onto £400 of your money for over a month, with Garage staff having no idea when tyres will come in, constantly blaming Covid and staff shortages, and promising to ring and then never doing so! Will never use ATS for anything and I'm making sure all friends, family and workmates are aware of my experience!”

Helpful Report

Posted 3 years ago

“Would rate Zero Stars if possible!! I wrote two emails which have NEVER been responded to: Body of email. I purchased a Bridgestone Potenza 245/35 19y 93 from the Morpeth shop today, installed on the wheel. When I dropped off the tyre and wheel yesterday the person who served me quoted £205 unless I found a better price on the internet. This matches wording on your website " ATSE Price Match Policy for competitors” “At ATS Euromaster, we offer a great range of products and services at great prices. If you find the same product at a cheaper price, we’ll match it. Simply take note of the product, the price and the competitor, and we will verify and match the price for you. The price match offer is open to all retail customers in relation to all products purchased and fitted at an ATS Euromaster Service Centre." When I collected the tyre and wheel today the person serving me refused to honour a Kwik Fit price of £169, he explained that he was told "we no longer price match" the manager on duty also said the same thinng. In fact the price I was charged was not £205, however, £231.50. I asked for the regional managers contact details which I was refused and told the regional manager would contact me. I asked for a VAT receipt and was told it would be emailed to me. Neither the manager has contacted me nor have I received a VAT receipt. Not really a customer concerned operation!!”

Helpful Report

Posted 3 years ago

“Zero service from “Head Office” Staff at centre were good. However if you have any issues you need to contact “customer service” about forget it! I booked a Mobil 1 service (you will see from the ATS website that Mobil 1 oil is heavily promoted as an up sell) When my car was serviced they used a cheaper oil with out telling me and when I contacted customer service the following happened: 1. They referred me straight to T&C’s which were actually irrelevant in my case. 2. When I challenging the above they decided to tell me that Mobil 1 did not make an oil for my car! (a lie) 3. When I challenged again they decided to tell me Mobil 1 was out of stock with their suppliers (even though it was in stock at the time seemingly everywhere else in the UK!) When I challenged the above and asked them to treat my issue as a complaint, they simply decided to ignore me! I eventually only got a resolution when I raised the issue with my card provider and got the equivalent value of funds back to cover what Mobil 1 would have cost. I should point out that I only got the resolution above from my bank as ATS even saw fit to ignore any communication from the bank as well. Based on my experience ATS simply do not have a customer service team that is capable of providing any sort of service. Whilst the on site staff might be good and helpful any other part of this company simply does not care at all! If you do use this company my advise would be to double and triple check absolutely everything before paying anything!”

Helpful Report

Posted 3 years ago

“I would give no stars if I could. I bought a groupon voucher for my air con to be cleaned and re-gassed. I booked a slot with ATS in Horfield on line for a couple of weeks time. I arrived on the day/time & staff were not aware of the booking. I was advised that the job would take 2 hours so I took a walk to a nearby cafe. When I returned I was informed that the air con could not be re gassed & was faulty with either a hole in the piping or a faulty condenser. ATS had no diagnostic specialised air con equipment so could not be more specific. I then took my car to another garage where the car was re-gassed without a problem!? Either staff at ATS were overbooked & had no time for the job or the groupon voucher was the issue ( no new cash being received) I don’t know but all I would say is stay clear of this place. A total waste of my time.”

Helpful Report

Posted 3 years ago

“Very bad attitude with no focus on customer care or acceptance of errors made by them - failing to notify they can’t actually do the MOT my car was booked in for. This was going to be the 1st time I had used ATS - will never consider using them. I would value contact from your complaints team to fully update re attitude of staff and hope your phone calls are recorded.”

Helpful Report

Posted 3 years ago

“Took my motorhome for Mot at Rochdale. Failed it. Had the repairs done. Phone for retest, could only fit it in a week later on last day before I have to have a full mot done again. Failed it on a brake pipe I had fitted that just needed a wire tye on it. Would not put one on for me or let me do it there and then. I was moving the following day and they couldn't give a toss. Never again. I reported him to his head office and they didn't even get back to me.”

Helpful Report

Posted 3 years ago

“Absolutely everything went wrong! Terrible customer service! Ordered tyres online, day before they were due to be fitted was phoned to say they didn't have what I had paid for & couldn't get for 6 WEEKS! I waited the 6 WEEKS! Turned up at garage some 20miles away left car with them, got phone call later saying they still didn't have my tyres in stock so left me high & dry with a now illegal tyre to drive home on! No real apology offered, hard to find out how to complain about service received but put complaint in to customer service department & didn't even get a response! WORST company ever! It is now my mission to warn others about what TERRIBLE SERVICE THIS COMPANY IS!”

Helpful Report

Posted 3 years ago

“Avoid at all costs in my experience. What went wrong? I could write a thesis in this topic. 1. Nearly 1.5 hours with an appointment to change one tyre. 2. On several occasions, poor fitting resulting in dangerous leaks. 3. Steering wheel off centre following tracking 4. Avon tyres with innards showing resulting in M. O. T. failure after less than three years and under 10,000 miles. Etc. I could go on - and on!”

Helpful Report

Posted 3 years ago

“Awful service, booked on line and paid for the fitting of two new tyres. The online booking system gave me a date 4 working days later so I dropped the vehicle off the night before to be told that the tyres hadn't arrived but they should be with them some time during the agreed fitting day (Thursday), Thursday afternoon I receive a phone call telling me the tyres wouldn't be in in until the Monday 11 days after the order was placed. I run my own business and not having access to the vehicle was costly. Think very carefully before using ATS”

Helpful Report

Posted 3 years ago

“Don't book online for a Saturday tyre fitting at Hull!! I needed a weekend appointment (because I work all week) so I booked my car in for 2 new tyres paid online, got conformation and even a text message on the Friday before saying "Don't forget your appointment with ATS Euromaster tomorrow: Hull 2021-10-02 08:30" So Saturday came, I arrived at 8:15am but the shop was closed and the gates were locked. I waited until after 9am but there was no sign of anyone. I tried their telephone number but there was no answer. Now I an £150 out of pocket. ATS are simply criminal! My order number for ATS reference is: 4616534841317 explain that.”

Helpful Report

Posted 3 years ago

“ATS Euromaster can not even reply to my e/mail --- should I trust my car to them ? no way !!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Don’t go there for MOT. They said your MOT is failed.after that they will make you pay a lot of cash. for nothing .The management they too clever to make their self rich.”

Helpful Report

Posted 3 years ago

“In Wadebridge and have a puncture. ATS staff don’t have a tyre to fit my car ( Ford mondo) and could possibly repair it but not for a week !!! I am outside with a puncture and this is all they can do to help !!!! It’s a joke !”

Helpful Report

Posted 3 years ago

“Beware of ATS Reading, I bought a groupon voucher for MOT as I am aware my car is pretty good condition as I bought the car just only few months back from Nissan dealer. As they couldn’t detect anything they said headlamp aim too low and failed MOT and hurried me and didn’t even give a minute to think as I have no option I agreed to pay money they asked for as they know the rule of MOT fails you cannot drive the car even till other garage and they are exploiting this. Still I am not sure why headlamp aim too low is Major. After I agreed to pay you cannot imagine literally in less than 1 minute MOT passed and they parked my car outside. can I report such incidence to some department? Moreover the staff is so rude!! I haven’t such behaviour anywhere in UK till now”

Helpful Report

Posted 3 years ago

ATS Euromaster is rated 1.8 based on 154 reviews