Australian Direct Reviews

Name: Australian Direct
Address: 2 Mallet Street, Kunda Park,, Sunshine Coast
Rating: 4.85

4.9 Rating 6,336 Reviews

97 %

of reviewers recommend Australian Direct

4.9

Based on 6,336 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Australian Direct Review The Kick-Ass Rain Shower

Visit Website

Phone:

07 3123 4715

Email:

marketing@australiandirect.com.au

Location:

2 Mallet Street, Kunda Park,
Sunshine Coast
4556

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Australian Direct 5 star review on 9th April 2024

Anonymous

Australian Direct 5 star review on 27th January 2023

348

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was not helpful phone 2 times no one phone me back poor service”

Helpful Report

Posted 3 years ago

Hey Gordon, I'm really sorry you had difficulty getting through to our Support Staff. We have been inundated with enquiries since the easing of restrictions nationwide, i've noted down your details and will have one of our Customer Support team members to get in contact with you ASAP. Thanks for your understanding.

Posted 3 years ago

“We had to order our 75 litre fridge so we dont know yet. Ordering parts of the website worked well and the specs on all the parts were great.”

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Posted 3 years ago

Thanks for the feedback Tristan!

Posted 3 years ago

“Hey Guys I would love to write a positive review but unfortunately its been a few days and I haven't even received an email of dispatch for my item im sure once i receive my item and set it up i will be able to write a positive one”

Helpful Report

Posted 3 years ago

Hey Steven, thanks for taking the time to leave some feedback. Unfortunately, the product you ordered is currently out of stock, which meant that your order was put on backorder. I can see that your order has now been cancelled, and you will be issued with a refund in the coming days. We really apologize for the inconvenience!

Posted 3 years ago

“Good products not so great service. On-line orders are processed and delivered quickly, but when needing to speak with someone regarding our fridge not working (while on a camping holiday) we could only leave a message, the phones were not being answered. While they said that all calls will be returned, it took them 3 weeks to return our call !!! Not good enough”

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Posted 3 years ago

“Can't get through on the phone and they do not recall me”

Helpful Report

Posted 3 years ago

G'day Keith. Sorry to hear you couldn't get through to the team mate, unfortunately we are experiencing a huge amount of traffic on our phone lines at the moment. If you'd like to send us a message on Facebook with your phone number, we'll have someone contact you immediately. Again, we really apologize for this Keith. Take care!

Posted 3 years ago

“Poor after sales communication”

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Posted 3 years ago

“Product I bought is on back order. Have to wait another 1.5 months before they may have it in stock. Apart from having to wait on stock to arrive the service has been pretty good. Pretty prompt email to let me know what was going on and an option to refund if I didn’t want to wait for stock to arrive”

Helpful Report

Posted 3 years ago

Hi Nick, thanks for taking the time to leave a review. Unfortunately COVID-19 has greatly impacted on the manufacturing and shipping times of our products, and as a result the wait times for new stock are a little longer than usual. But, we're glad to hear you are happy with the experience otherwise!

Posted 3 years ago

“The package deals is more expensive than when you bought them separately, can't understand so I bought what I needs because comparing to other likes 4WD Super...etc is practical and suit me if I want to swat vehicle and need to use dual battery on either one.”

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Posted 3 years ago

“Good products but shipping needs to be better”

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Posted 3 years ago

“Love their product range, however when I need an answer on a particular item I find that on every occasion I am not connected with a sales agent, it becomes frustrating. Particularly when I am prepared to buy from Australian Direct (Kick Ass) At the time of my phone call. I like many others prefer to talk to an agent rather than a computer”

Helpful Report

Posted 3 years ago

Thanks for the feedback Ron, it's great to hear you're happy with our products! We would like to apologize that you weren't able to get through to our support team. Due to the lifting of restrictions, we are experiencing a huge volume of calls at the moment. If you do have any questions about any of our gear, feel free to send us a message on Facebook or email us and we'll be happy to help out!

Posted 3 years ago

“I had a lot of troubles atteh checkout time, it was extremely slow in updating the delivery items, the first time I tried it in Microsoft Edge, it went out to paypal and went on forever and came back saying it had issues. I then went to chrome and it was more responsive but kept having issues in teh delivery part where you enter postcodes, it takes forever to update delivery item and then when going out to paypal it would come back saying the delvery post code was missing etc etc. I nearly gave up and you would have lost an order.”

Helpful Report

Posted 3 years ago

Hi Mark, thank you for the feedback. Unfortunately, due to the large amount of traffic on our site at the moment, the checkout process has been a little slower than usual. We are currently working to get this operating as normal, and we really apologize for the inconvenience this caused you.

Posted 3 years ago

“I had to refresh the page a few times”

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Posted 3 years ago

“Have not received my order yet so can't comment”

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Posted 3 years ago

“The website was easy to navigate but did find some items listed in odd groupings. ie not all inverters can be found in this category.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We'll be taking this into account to improve our listings and category layouts. Once again, thank you for pointing this out.

Posted 3 years ago

“Disappointed I haven't got my product as the item came with good recommendations...If I could have waited a bit longer I would have, next time I'll check the stock to see the availability....thank you.”

Helpful Report

Posted 3 years ago

Hi Steve! Unfortunately due to COVID-19 the wait time on our incoming stock has been extended to longer than usual. We're really sorry you missed out on your products, and we hope to deal with you again soon!

Posted 3 years ago

“Great battery very happy”

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Posted 3 years ago

Great to hear, thanks for the review!

Posted 3 years ago

“I am really happy with my new portable kickass shower from Australia direct. It took over 3 months to arrive but it was worth the wait!.”

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Posted 4 years ago

Great to hear you're happy with your shower Melanie! Thanks for your patience while we waited for new stock to arrive, and thank you for the review!

Posted 4 years ago

“Super quick delivery a bit of a gap in communication with courier probably from there end still got an order to go see what transpires 👍”

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Posted 4 years ago

Thanks for the review Jason, please don't hesitate to give us a call if you have any questions about your delivery!

Posted 4 years ago

“Took a long time to purchase this product.”

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Posted 4 years ago

“Great fridge so far thanks au direct,not impressed with courier left fridge on front patio when no one home to sign could have been stolen.”

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Posted 4 years ago

Australian Direct is rated 4.9 based on 6,336 reviews