Australian Direct Reviews

Name: Australian Direct
Address: 2 Mallet Street, Kunda Park,, Sunshine Coast
Rating: 4.84

4.8 Rating 6,341 Reviews

97 %

of reviewers recommend Australian Direct

4.8

Based on 6,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Australian Direct Review The Kick-Ass Rain Shower

Visit Website

Phone:

07 3123 4715

Email:

marketing@australiandirect.com.au

Location:

2 Mallet Street, Kunda Park,
Sunshine Coast
4556

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Australian Direct 5 star review on 9th April 2024

Anonymous

Australian Direct 5 star review on 27th January 2023

348

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey Guy's, hard to write a review when it hasn't even arrived yet?”

Helpful Report

Posted 3 years ago

“Absolute joke 10 days on still no fridge. slide delivered 7 days ago call toll 5 times still no response call and email Australian Direct still no response will be the last time I deal with them customer service and delivery absolute shambles”

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Posted 3 years ago

Hi Gary, sorry to hear your fridge 75L has not arrived. I believe our customer support team has been in contact and organised a replacement 75L fridge to be sent.

Posted 3 years ago

“Stay away from the Kickass Battery Box and DCDC Charger. Stick with REDARC!!! Purchased the box in September 19 and had problems from day 1 with the charge state freezing in float mode when charging my lithium battery either from solar or alternator. Also charger doesn't accept any solar panel > 23V. Reported problem to Kickass and they basically said bad luck product only has 12 month warranty. I now have a $700 product that is near new condition that doesn't work. Loyalty with this company means nothing and I will now take my business elsewhere!!”

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Posted 3 years ago

“Faulty shower then trying to get it sorted was the hardest task . Not responding to emails then saying haven't received emails after already responding. On return to be fixed took for ever. Whole issue was over 2mths. REALLY DISAPPOINTED IN THE SERVICE FROM THIS COMPANY.”

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Posted 3 years ago

“Haven’t arrived yet . Can’t review”

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Posted 3 years ago

“My KAF45 fridge stopped working on a trip half way accross the Simpson Desert, with apparently a common problem according to the recommended service agent, still waiting for a reply on your customer email portal, also phoned your customer support line and got put through to some bloke in the Philippines no help there either. Come on Klaiton i listened to your blurb about how good your fridges were I have bought quite a few things from kickass but that may be the last, i might add that the other fridges on the trip performed faultlessly there were Engels”

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Posted 3 years ago

“just bought a show tent $149.00 plus delivery, only to find out 20 minutes later there is free delivery. Not happy.”

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Posted 3 years ago

“Still waiting for my delivery”

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Posted 4 years ago

Hi Chandresh! Can you please contact our Customer Service Portal directly? This way we can track your order and get some insight for you!

Posted 4 years ago

“My only experience of this company is horrible Product not delivered and there is no way to speak to anyone to get assistance The “Couriers Please” courier did not attempt to actually deliver parcel Instead rang bell and immediately dropped a slip with delivery advice number that is not recognised on the couriers system Similarly No way to speak with anyone in courier group So i expect i will never see what i paid for Now have lost money lost time and major inconvenience”

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Posted 4 years ago

Thank you for your review Brad and we apologize that your experience did not align with your expectations. We would like the opportunity to resolve this matter with you. I have passed your details to our customer support team, they will reach out to you shortly.

Posted 4 years ago

“Bought a fridge slide 13-14 months ago only been installed in car for 6 months both locking/ latching tabs broken won't fix or replace as just outa warranty and not happy as going away in a month”

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Posted 4 years ago

Hi Wilson, Thank you for your review and we apologise that your experience did not align with your expectations. I have passed your details over to our customer support manager.

Posted 4 years ago

“Still waiting on product to be delivered”

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Posted 4 years ago

Hi Dan, sorry to hear your order has not arrived yet. I have passed your Information to our customer support team who will reach out regarding your order.

Posted 4 years ago

“Bought a 15amp MPPT solar controller. Installed at 6pm...the next morning (by 9am) brown liquid exploded from the device over the car. After calling, I put in a warranty claim that was meant to be 2 business days. It's now been 7 business days and after following up by phone I still have not heard anything.”

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Posted 4 years ago

“Ordered the kickass shower tent nearly $300 then next week less than half price. Feeling totally ripped off as a returning customer.”

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Posted 4 years ago

Hi Anythony, I apologise you feel that way. I have asked customer support to contact you for a resolution.

Posted 4 years ago

“Disappointed first time i used it the water on / off control on the shower head failed and won't turn off”

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Posted 4 years ago

“I have not heard anything for two days. In my experience of on line purchasing, Goods that are in stock taken out immediately taken out of the warehouse and shipped. It is now two days and not a word from Australian Direct. You either have the goods in stock or you don't! So something is amiss - not good”

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Posted 4 years ago

Hey Ronnie, we apologise for the delay with your order. It will be dispatched today. It usually takes 2-3 days to be dispatch. Once dispatch you will receive and email with the tracking information.

Posted 4 years ago

“Brought 75lt Kickass fridge/freezer Used trice, not holding temp Contacted (customer support/fridge warranty) Australian DirectH Had to cut trip short by 4 days, due to issue with fridge/freezer Spoke to person dealing with warranty after 4 days of attempted contact, 5 calls and 4 emails later Customer service, disgraceful, far from professional after sale service, shouldn't need to contact as many times to get a response. Have previously purchased many Kickass products, would not purchase another fridge from this company, due to lack of customer service.”

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Posted 4 years ago

“Paid on the 6th of November it's now the 17th of November still waiting on my 12 volt oven to turn up I had brought it for a Christmas present for my mate hopefully it turns up before Christmas”

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Posted 4 years ago

“Poor after sales service trying to find out what size circuit breaker to install on my 3000 what inverter no one answers the phone instructions are very poor diagram shows circuit breaker but does not give a size.”

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Posted 4 years ago

“the output terminal of the Kick Ass 50 amp VDR gets very hot when passing 40 Amps”

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Posted 4 years ago

“75 Ltr dual fridge still have trouble with it doesnt work with any connection including house power ,only 2 yrs old ,havent been able to get it to a place to get it looked at under the 5 warranty”

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Posted 4 years ago

Australian Direct is rated 4.8 based on 6,341 reviews