Autobulbs Direct Reviews

Name: Autobulbs Direct
Address: Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire, Southampton
Rating: 4.77

4.8 Rating 2,771 Reviews

95 %

of reviewers recommend Autobulbs Direct

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Phone:

0844 8842888

Email:

info@autobulbsdirect.co.uk

Location:

Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire
Southampton
SO16 6RB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used their website to look up the type of LED bulb for the brake lights on my car and ordered the recommended ones. When they arrived, they didn't fit! they sent a pair of bulbs that don't even have the same fitting as mine. I am now left with an expensive pair of bulbs that don't fit any other part of the car.”

Helpful Report

Posted 9 years ago

Hi, I am sorry to hear the bulbs you have ordered and have received are the incorrect ones for your car. We will of course be more than happy to exchange the bulbs for the correct ones for you. Please contact us on 0844 8842 888 or via email at info@autobulbsdirect.co.uk and we will be more than happy to rectify this for you. Kind Regards The Autobulbs Direct Team

Posted 9 years ago

“Orderd builds for ford ranger.they arrived and were wrong bulbs”

Helpful Report

Posted 9 years ago

Hi David, I am sorry to hear we are listing the incorect data for your vehicle. We will of course be more than happy to exchange the bulbs for the correct ones for you. Please get in touch with our customer service team either by phone on 0844 8842 888 or via email on info@autobulbsdirect.co.uk and we will be happy to get this resolved for you Kind Regards The Autobulbs Team

Posted 9 years ago

“The order did not arrive.”

Helpful Report

Posted 9 years ago

Hi Michael I have checked our system and the courier attempted to deliver your order a number of times between the 9th and 13th Jan. Please contact our customer services team and we can get this rectified straight away for you. Kind regards Autobulbs Direct Team

Posted 9 years ago

“I have never received my order , I ordered a H4 conversion on 09/12/14 it has never been delivered & the couriers have not even been to my address. I have asked for a refund & been treated like a thief. I am very annoyed with the company & will be taking the matter to Trading Standards.”

Helpful Report

Posted 9 years ago

Hi Kent I'm sorry you have not had a good experience with your order. We are taking this matter further internally to ensure it doesn't happen again. In this instance we were let down by the courier company, but in any case your complaint should have been handled much more effectively to either get the item to you or issue a refund as desired. I can confirm that your refund has in fact been processed in full. Once again, I am sorry for the hassle you have been through. If we can be of any further assistance, please do get in contact. Kind regards Autobulbs Direct Team

Posted 9 years ago

“Product not delivered, company will not respond to email, look like I will have to resort to reclaiming the money via paypal - very very poor....”

Helpful Report

Posted 9 years ago

“After a week didn't get order and paid for next day delivery. Staff where very unhelpful and rude so ended up having refund. Do not use”

Helpful Report

Posted 9 years ago

“web site pointed me towards stop tail, but said it was a reversing light...... how wrong is that! When I got the incorrect bulb (stop tail) it did not work on my canbus renault..... utter waste of time and money.”

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Posted 9 years ago

“VERY POOR SERVICE. TWO PAIRS OF H7 WHITE VISION BULBS ORDERED, AND PAID FOR, BUT ONLY ONE PAIR DELIVERED. AFTER TELEPHONE CALL REPORTING MISSING ITEMS, WAS PROMISED THEY WOULD BE DELIVERED BY FIRST CLASS POST EITHER NEXT DAY, FRIDAY, OR AT VERY LATEST ON MONDAY. IT IS NOW THE FOLLOWING SATURDAY AND THE ITEMS HAVE STILL NOT ARRIVED.”

Helpful Report

Posted 9 years ago

Hi Franklin I'm very sorry you have not received your second pair of bulbs. Unfortunately the courier companies and the Royal Mail have been struggling this year to keep up with the Christmas volumes. Please do contact our customer service team and we will be happy to get this resolved asap. We fully understand your frustration and agree the service given is not acceptable. Kind regards Autobulbs Direct Team

Posted 9 years ago

“The product never arrived, I called customer service, after a long wait the operator was polite and efficient, and arranged redelivery. This did not arrive either, and the address is manned 24 hours a day. I would not recommend this company to anybody. Of course things go wrong and it is the measure of the company how they correct things. I would avoid Autobulbs direct and not order from them. Do not use.”

Helpful Report

Posted 9 years ago

“Hi I am sending this response because I have not received my item yet and as I paid through pay pal I have maid a complaint through them Peter.”

Helpful Report

Posted 9 years ago

“bulbs took too long to arrive”

Helpful Report

Posted 9 years ago

“I ordered front replacement rubbers for a VW Passat 2012 saloon. The wiper blades are Bosch Aerotwin Flat A860S. The rubbers you supplied did not fit. Unfortunately I cut one of them along the length to try and make them fit so I can't return them.”

Helpful Report

Posted 9 years ago

Hi Chris I'm sorry to hear you received the incorrect blades. In the rare cases where our data is incorrect, we will replace the blades free of charge. Simply contact our customer service team and they'll be happy to help. Kind regards Autobulbs Direct Team

Posted 9 years ago

“I waited 4 over a wk for 2 indicator lights, then rang them up to ask where there were , to then be told they lost my order. Not a good service at all. Eventually got my order about 3wks after I order with a random pack of mini haribo's in it!! I did have to laugh when I saw them.”

Helpful Report

Posted 9 years ago

Hi Sharon I'm very sorry for the delay in getting your order to you. Unfortunately when the courier company (not us) loses a package all we can do is resend it immediately, which is what we did. I understand this is frustrating for you, as it is for us. We very much apologise for the inconvenience and hope you are still happy with your order once it arrived. Kind regards Autobulbs Direct Team

Posted 9 years ago

“The lamps took around 4 days to arrive, but when they were ordered, it said a free pair with every pair ordered. Sadly, these did not appear and I had to contact them again to ask why? After a couple of days, I was eventually assured I would receive the second sets.Shame that, when something is offered they should make sure they honour it! When the free lamps arrived they were nit pairs but singles, pretty unimpressed all rounf really.”

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Posted 9 years ago

“Hi ordered a indicator bulb and week and half later never recieved it.”

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Posted 9 years ago

Hi Darren I'm very sorry to hear you haven't received your order. Please contact our customer service team who will be able to resolve this issue immediately. Kind regards Autobulbs Direct Team

Posted 9 years ago

“No bulbs delivered after 15 days”

Helpful Report

Posted 9 years ago

Hi Martin I'm sorry you haven't yet received your order. Please contact our customer service team who will be able to resolve this immediately for you. Kind regards Autobulbs Direct Team

Posted 9 years ago

“My 1 star is due to the fact I got a product that didn't fit. I put in my reg, the correct vehicle spec came up, I picked the first headlight bulb on the list - turned out to be the wrong connection. If you ask for a registration you should only offer a product that fits.”

Helpful Report

Posted 9 years ago

Hi Andrew I'm very sorry you have the incorrect product. Unfortunately we can only present the data given to us by the manufacturers. If the data is incorrect, we can only update it after the fact. However, because of this, we have a policy of replacing your products for the correct ones at no cost to you. Trust us, we would love it if all data was 100% accurate, but unfortunately that's not the world we live in :-( We continually update our data so it is improving all the time. It's just unfortunate that you encountered one of the few incorrect entries. Please contact our customer service team as they will be able to rectify the situation immediately for you. Kind regards Autobulbs Direct Team

Posted 9 years ago

“I've ordered from you twice. Once was bulbs for a Kawasaki motorcycle and next time was a rear wiper for a Porsche SUV. Despite picking from your site based on make, model and year, BOTH purchases did not for the vehicles concerned. I will not use your site again.”

Helpful Report

Posted 9 years ago

“Bulbs picked from car model selection, all were wrong. Initial customer support was rude.”

Helpful Report

Posted 9 years ago

Hi Daniel I'm sorry to hear you have not had a good experience with your order from us. Our data is one of the most up-to-date data available in the market...however it can never be 100%. We do have a blanket policy that if you get the wrong items as a result of incorrect data on our site, we will replace it at absolutely no cost to you. I do not know why you would have got a rude response from the customer service team, we will investigate that immediately. In the meantime, if your issue still needs resolving, please contact us. Kind regards Autobulbs Direct Team

Posted 9 years ago

“Bought pack of spare bulbs for Toyota IQ to take on holiday but when I checked them with Toyota I was told that all but one of the bulbs wouldn't fit. Had to buy another set so wasted over £12.00. Also when the bulbs arrived, one of them was loose in the package so it might have been damaged anyway.”

Helpful Report

Posted 9 years ago

Hi Susan The spare bulb kits are related to your headlight bulb and then completed with the most common other bulbs. They are not car specific I'm afraid. The Philips kit you ordered is pre-packaged and the bulbs included are listed on the website. We unfortunately are not able to change the bulbs Philips decides to include. We do provide a handy reg look-up for reference but we fully understand this isn't always practical. We shall pass this feedback to our web team to see how we can make it clearer. In the meantime, our customer service team will be in contact to discuss a full refund or exchange. Kind regards Autobulbs Direct Team

Posted 9 years ago

Autobulbs Direct is rated 4.8 based on 2,771 reviews