Autobulbs Direct Reviews

Name: Autobulbs Direct
Address: Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire, Southampton
Rating: 4.77

4.8 Rating 2,771 Reviews

95 %

of reviewers recommend Autobulbs Direct

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Phone:

0844 8842888

Email:

info@autobulbsdirect.co.uk

Location:

Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire
Southampton
SO16 6RB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible and patronising. Product Insufficiently packaged. Adhesive labels for number plate inadequate. (If your plates fall off you buy more from them I guess).”

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Posted 1 year ago

“Used them before and was ok, on this occasion I purchased Led bulbs, on entering my reg number the site gives you a list of bulbs that will fit, but they don’t and women there refuses to pay postage, they clearly know nothing about bulbs, use Amazon no problem they simply refund no questions”

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Posted 1 year ago

“Only sent one of a pair of wiper blades and won’t refund so I’m going to be stuck with an extra blade as I had to buy locally Avoid and buy from a shop, at least you’ll get what you actually need”

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Posted 2 years ago

“Ordered a set of bulbs (order 8677920) but despite multiple correspondences ABD failed to send the item. Poor service and not recommended.”

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Posted 3 years ago

“Dreadful service. Sent only one blade, despite ordering/paying for two. Kept me waiting over a week for the second blade. Upon attempting to fit, I found both blades had the incorrect fitting, despite using their make/model selection tool. Won't be using these people again”

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Posted 6 years ago

“poor customer services. never received order or refund.”

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Posted 6 years ago

“Absolutely desapointed!!!! A stil waiting for my item,ordered one month ago!!! I sent two emails and no answer.”

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Posted 6 years ago

“I am still awaiting delivery of the bulbs and I'm not holding out much hope that they arrive. I ordered them weeks back now”

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Posted 7 years ago

Hi Damian, I am sorry to hear you haven't received the goods yet. I have tracked the delivery on the Royal Mail website and it is showing as being delivered on the 8th which was 2 day's after it being shipped. I shall however arrange for the items to be resent today (15/06/16) for you. Hope this helps Kim @ ABD

Posted 7 years ago

“Sent me the wrong wipers then on the second attempt sent me one wiper instead of a pair it took over a month to get it right”

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Posted 8 years ago

“Good prices good service but the LED lamps didn't work on my VW Jetta 2010. The staff sorted it well. Alan.”

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Posted 8 years ago

“Product not received”

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Posted 8 years ago

“never sent my items.”

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Posted 8 years ago

“Two pairs of bulbs ordered as a present, one pair costing just under £30 at a discounted price Bulbs displayed on the site with nice packaging (the 20/20 Canbus bulbs) But all of the bulbs arrived in a padded envelope and both pairs were JUST in small sealed plastic bags, NO TUBES, NO Advertising or anything making them look really cheap An email reply from the company stated that they knew of this problem as they'd been supplied the bulbs in these bags and not tubes, BUT I should've been informed of this. Which I wasn't They offered to send out the advertised packaging, but it would've been too late as these were a gift No offer of a discount as an apology or anything I don't expect to get a pair of side light costing nearly £30.00 in a plastic bag, they looked like really cheap alternatives and NOT like the web site advertises and displays”

Helpful Report

Posted 8 years ago

Hi Ian, I am so sorry to hear of this situation. We did have an issue with the packaging and you should have received an email to advise you of this for which we can only again apologise for. This issue has been passed onto the supplier and the staff here at ABD.co.uk and will be monitored closely in future. I have now actioned a partcial refund back into your account as a way of saying sorry for this issue and should you wish to contact us regarding this please do so and we will be more than happy to help and advise. Kind Regards The ABD Team

Posted 8 years ago

“4 out of 5 window wipers ordered were the wrong size and fitting despite entering my number plate on the website to ensure the correct products were ordered. I have emailed customer services and I have yet to receive a response. The email was sent a number of days ago, 5/6 days. I am very disappointed and will not likely use the website for any future purchases. I have purchased bulbs before but wipers i will avoid ordering in future. The service has been very disappointing.”

Helpful Report

Posted 8 years ago

Hi Andrew, Many thanks for your comments and I am sorry to hear you are unhappy. I have checked our inbox and unfortunately can't find the email you sent so I can only apoologise for this. I shall send you an email shortley to see which blades are not suitable so we can arrange to take them back for a refund for you. Kind Regards The ABD Team

Posted 8 years ago

“After consulting with a lady on the phone and being reassured that your bulbs would work perfectly in my car. so I take my car to the garage to get my bulbs fitted and amazingly there we go two warning lights on my dash so I call you back and get some one who does not seem to sure so they go to ask for help and I am now told that this is very common on audi and I need another part. My question is this why would you not give all the information to me on my first call as I now have to pay again to either fit your modified part or put it back to a standard part. you have given me no information regarding weather the bulb or modifications will render my bulb warning system useless. I don't fell that you have done a good job looking after this customer I now have to wait for these parts another trip to the garage another bill from the garage this could have been sorted first time round”

Helpful Report

Posted 8 years ago

“been waiting over three weeks for the correct bulbs for my car although the web site said they were correct been promised several times for delivery very sad cannot believe the service can be this bad”

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Posted 8 years ago

Hi Matthew, I am very sorry to hear you have had this experience with us. I understand we were listing the incorrect data for your car which we are looking into and you have also had issues with the delivery company so again we can only appologise for these issues. I can see we did upgrade you to the next day courier service which is now showing you have received the goods. We take these issues very seriously and are currently looking into them. If you have any further concerns over your order please do not hesitate to get in contact with one of our customer service team who will be more than happy to help. Kind Regards The ABD Team

Posted 8 years ago

“Hi. I received car bulbs it was written 2 Years warranty . But just 17 Days after is not working . You should refund the money please. Thanks”

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Posted 8 years ago

“Having purchased bulbs from Autobulbs Direct in the past I thought I would return when I needed new wiper blades. Unfortunately the experience was not a good one. I purchased 24" and 16" Bosch aero blades for the front of one of my cars and a vehicle specific ABD brand blade for my other car. I would have bought the Bosch blade but it was out of stock. The 24" blade was fine, but no better than cheaper blades I have used in the past. The 16" blade did not sit flat to the windscreen, it cleared water from the edges of the blade but left a 5" wide section in the middle of the blade travel un-touched. The car specific blade turned out to be Iguana brand which I was not happy with as I have bought these in the past and found they have a very short life span. I also bought 2 AA travel rugs. One was packaged properly, the other was not wrapped in any protective wrapper. Therefore it was covered in bits of packaging material from inside the main postal box. It would need a considerable brushing down, vacuuming and washing before being fit to use. I contacted ABD via the web chat to express my disappointment with the items and arrange a return and refund. This is where ABD's customer service lets them down. I can't remember the name of the person I was talking with, but they had no interest in why I was unhappy with the products. Just a case of here's a returns number end of conversation. When I sent the items back at a cost of over £10 I included an explanation of why I was unhappy with the products. Again no response from ABD. In fact I must check that I have had the refund. As someone who works in a service/customer led industry myself I understand that communication with customers is very important. This has been a disappointing experience and ABD seem not to care. The only communication I have had is an invitation to review the products and company. Rather an own goal on ABD's part. Coincidentally, I ended up purchasing a Ford rear wiper for my Mondeo, slightly more expensive but I know it will last a lot longer than the one supplied by ABD. And for my Suzuki I found a pair of Bluecol aero blades in Tesco for £10 for the pair. I don't know how long they will last but they do work properly, more than can be said for the Bosch blades.”

Helpful Report

Posted 9 years ago

Hi Zac, I am sorry to hear you have not been happy with the products and the service we have provided with this purchase. I have checked on the refund and can confirm the order was fully refunded on the 5th March so should already be back in your account for you. We were not made aware that there were product defects on the chat systemonly that you were unhappy with some of the items however the person should have asked the reason for the return and why you were unhappy with the items so I can only apologise for this. If you would like to discuss this further please feel free to contact us on 0844 8842 888 or via email at info@abd.co.uk Kind Regards The ABD Team

Posted 9 years ago

“twice I have shopped with them, and twice the wrong parts, never again I will trust this scam of a company”

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Posted 9 years ago

Hi David, I am sorry to hear you have the incorrect parts. If you can contact us either via email at info@abd.co.uk via phone on 0844 8842 888 or using the online chat system we will be more than happy to either take the goods back for a refund or exchange them for the correct items for you as I see you have yet to notify us of the errors from both your November order and the February one. Kind Regards The ABD Team

Posted 9 years ago

“muppets sent the wrong bulbs”

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Posted 9 years ago

Hi Stuart, I am sorry to hear you have received the incorrect bulbs. If you can contact us either by phone on 0844 8842 888 via email at info@autobulbsdirect.co.uk or via our online chat system we will be more than happy to get this resolved for you and the correct bulbs sent out to you Kind Regards The ABD team

Posted 9 years ago

Autobulbs Direct is rated 4.8 based on 2,771 reviews