Autobulbs Direct Reviews

Name: Autobulbs Direct
Address: Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire, Southampton
Rating: 4.77

4.8 Rating 2,771 Reviews

95 %

of reviewers recommend Autobulbs Direct

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Phone:

0844 8842888

Email:

info@autobulbsdirect.co.uk

Location:

Unit 4 Hollybrook Road Ind Est.SouthamptonHampshire
Southampton
SO16 6RB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received wrong product and notified them. Second product sent was also wrong. So gave up and went to Halfords”

Helpful Report

Posted 7 years ago

Hi Andrew, I am sorry to hear the wrong items have been provided again. I have emailed you some returns information to get them sent back for a refund. Would you mind replying to the email to tell us what has been received the second time round so we can look into this with our dispatch team so this doesn't happen agian. Kind Regards Kim @ ABD

Posted 7 years ago

“Bought wiper for my Qashqai, using the search facility, however the wipers supplied don't fit the car. Very disappointing.”

Helpful Report

Posted 7 years ago

“Wrong blades listed on website. Phoned to inform them and told them to please send correct ones, yet still sent wrong blades.”

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Posted 7 years ago

“Order placed 4/3/2016 and recieved today 14/3/2016 seems a long time even for free delivery.”

Helpful Report

Posted 8 years ago

Hi Leslie I'm very sorry to hear your order took a long time to arrive. This is not normal as over 99% of orders are delivered in 2-4 working days on our free service. Please note that we are in the process of moving our delivery to an alternative courier to further improve reliability of delivery. Once again we're very sorry for the inconvenience but I hope you were happy with your purchase when it did finally arrive. Kind regards ABD Team

Posted 8 years ago

“It took 3 tries to deliver the correct windscreen wiper! This required myself to make several lengthly phonecalls which I had to pay for(0844 number) Also it required myself to repackage the incorrect wiper with a 15 mile trip to the post office. 2 stars instead of 1 because the people are very pleasant,but their delivery date promises are optimistic!”

Helpful Report

Posted 8 years ago

“received wrong items then could not get through on phone to resolve the issue every time left on hold for 20 minuets had to send emails and then got no reply finally got the issue resolved via live chat on website not very happy .... JUST RECEIVED MY PHONE BILL FOR MY MOBLE SPENT £20 ON YOUR 0844 NIUMBER THANKS ALOT FOR ROBBING ME AND KEEPING ME ON HOLD WILL NOT USE YOU AGAIN”

Helpful Report

Posted 8 years ago

“Used 1-2 day delivery, to get asap. Not informed it would be 2 days until the end of day 1. Asked for it delivered to local halfords. Told it would be there by 12am. collectioned at 1730ish, paperwork said it had been delivered at 17:00. Halfords staff wouldn't release it initially as I didn't have a code, which I hadn't been sent. Had to go home and get 2 forms of ID. Service from auto bulbs let down by courier.”

Helpful Report

Posted 8 years ago

“Very nice on the phone however the wrong product arrived. Clear bulbs instead of red”

Helpful Report

Posted 8 years ago

“Wrong bulbs were sent, completely different to what was fitted in the car. Went to Halfords instead.”

Helpful Report

Posted 8 years ago

“Wrong wiper blades sent due to the website system picking the incorrect product when my reg number was entered. ABD made it quite challenging to resolve, and wouldn't send out the replacement wiper blades until I returned the incorrect one. The onus was all on me as the customer to resolve, and i'm now out of pocket until you refund me. I won't order from you again - there are other suppliers for everything you sell, so customer service is critical i'm afraid.”

Helpful Report

Posted 8 years ago

“Ordered bulbs by bike registration bulb type incorrect need to send them back now”

Helpful Report

Posted 8 years ago

“Lamps did not work with the canbus. Just showed as failed lamps everyone. Also two sets incorrect. Even after speaking with the advisor. ????”

Helpful Report

Posted 8 years ago

“Bulbs listed on the site were not correct for the model of car. Wasted purchase. Found the correct bulbs on Amazon. Wouldn't purchase from this site again as a result.”

Helpful Report

Posted 8 years ago

“I haven't had my bulbs long enough to comment, but Autobulbs might want to take a critical look at their courier. I received two packs of bulbs, one was completely broken and one not. It's the first problem I've had but it doesn't inspire confidence.”

Helpful Report

Posted 8 years ago

Hi Andrew, Many thanks for your comment and I am sorry to hear of this issue. Looking at our records it doesn't look like this has been reproted to us but if you would like us to send a replacement set due to the damage caused please contact us via email at info@abd.co.uk or by giving us a quick call on 0844 8842 888 and we can easily get this arranged for you. Kind Regards The ABD Team

Posted 8 years ago

“Confusing website - I had googled LED bulbs but did not see that the default links were for standard filament bulbs - so I got filament, not what I wanted.”

Helpful Report

Posted 8 years ago

Hi David, Many thanks for your comments and I am sorry to hear you have had an issue with your order. We would be more than happy to exchange the bulbs for the LED version if required. If you wanted to proceed with this please contact our customer service team on 0844 8842 888 or via email at info@abd.co.uk who will be happy to help Kind Regards The ABD Team

Posted 8 years ago

“Wrong bulb listed against my car. Had to buy from Halfords in the end. Was offered a free one to be sent to me but I had already purchased a replacement. No refund offered.”

Helpful Report

Posted 8 years ago

Hi Stephen, I am very sorry to hear we are listing the incorrect item for your car. We always try and rectify the issues as best we can and try and get the correct item out to the customer as this is generally what they want. If however you still wish to receive a refund we will of course be happy to arrange this for you. Please contact us on 0844 8842 888 or via email at info@abd.co.uk or even by using our online chat system and we will be more than happy to provide you with all the details for this. Kind Regards The ABD team

Posted 8 years ago

“their courier company claimed to have made attempts at delivery which clearly did not happen. it took 8 days to deliver something that could have been posted - for the standard delivery charge of over £3”

Helpful Report

Posted 8 years ago

“Their bulb guide led to the wrong bulbs!”

Helpful Report

Posted 8 years ago

Hi Sam, I am sorry to hear we have listed the incorrect bulbs for your car. I have looked on our system and notice you haven't advised us of this issue. If you contact our customer service team on 0844 8842 888 or by email at info@abd.co.uk or even on our online chat system we will be more than happy to arrange for the goods to be exchanged for you at no cost to yourself. Kind Regards The ABD team

Posted 8 years ago

“On the positive side, the website was easy to use, prices were very competitive and delivery was quick. On the negative side, both the side light and indicator bulb types for my Yaris were listed wrong. I took the trouble to write an email to ABD highlighting this and never even received an acknowledgement. It's about 10 days since I wrote to ABD and the they're showing the wrong bulbs. I'd advise any customer to check their handbooks and/or the actual bulbs before ordering.”

Helpful Report

Posted 9 years ago

Hi Ronald, I am sorry to hear you have the incorrect bulbs for your car. I have gone thorugh our inbox and can't find any email from you using the email address provided on here so again I can only apologise for this. If you would like to contact us by phone on 0844 8842 888 or via the online chat system we will be more than happy to get this sorted and the bulbs you have exchanged for the correct ones for you or take them back for a refund. Kind Regards The Autobulbs Direct Team

Posted 9 years ago

“I ordered 2 types of bulb. The delivery was very quick but it was an incomplete order. I was unsure if a part order had been delivered or if an error had been made. I emailed to advise of the part delivery. There was no reply 2 days later. So I tried phoning and each time was put on hold. Each time after waiting a while I ended up putting the phone down. On the third time I got through. The lady was very helpful and the missing bulbs were then promptly delivered. I can accept errors can be made but the difficulty in advising you of it did not help the situation. Without this problem I would have been delighted with the service”

Helpful Report

Posted 9 years ago

Autobulbs Direct is rated 4.8 based on 2,771 reviews