AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

Write Your review

Tell us how AUTODOC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent out faulty part, would not refund.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We would like to sincerely apologize for any inconvenience created. The spare part was supplied as per your order. since it was mounted on the car, it unfortunately cannot be accepted for return. We are currently investigating your case in details to be able to provide you with solution. Best regards, Autodoc team

Posted 5 years ago

“Where do I begin? Two weeks ago I ordered an ignition coil from AutoDoc and paid via ApplePay on there App. I instantly received an order confirmation (Order number 28877520) and after that complete silence for a week. I contacted German customer service and was told that an English speaking colleague would contact me. I was then informed during the conversation that the item I had order was out of stock and that the funds had been refunded to me. So far nothing out of the ordinary and I decided to order a different brand agaiin via ApplePay (Order number 29157411) and as expected a confirmation email followed shortly and following that silence. This time I decided to check the order status and it stated that the order was refunded AGAIN. Called customer service and eventually received a call back from an English speaking colleague and was informed that his colleague that I had spoken to previously was wrong about stock and that the real reason both orders where cancelled was due to the fact that I had paid via Apple pay and that they were refunding all payments received via AP and that I should use the Paypal option. Interestingly enough my friend ordered brake pads on the same day and paid via Apple pay without any problems and received his order few days later, so that wasn't true either. I obliged and did as I was told and paid via Paypal (ATTEMPT 3) (Order number 29236426) and as expected a confirmation email followed shortly and following that silence. I checked the order status and it stated that they needed further information and whilst I was on the phone to AutoDoc the order status changed to refunded AGAIN. After a lengthy conversation with AutoDoc they said they would send me a link (A bit dodgy) to pay via Bank Transfer. I obviously refused and have now decided to take my money elsewhere. Euro Cxr Pxrts rings a bell with smooth online payment and DHL EU wide delivery and no selective treatments of customers. Everyone's money is welcome. The customer service agent I spoke to also suggested that this might be a mechanism to protect against fraudulent activity and couldn't justify the suspicion nor was he willing to receive documents from myself to confirm the genuine nature of the transaction”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are sorry for the inconvenience. Unfortunately, the transactions were not confirmed by our financial department. We have already offered you a solution and look forward your cooperation. Please don't hesitate to contact us, if you have additional questions. Best regards, Autodoc team

Posted 5 years ago

“Wide selection of manufacturers to choose at reasonable prices. Guy on phone was very helpful. Delivery took a little longer than expected but they had to come from Germany. Easy to fit.”

Helpful Report

Posted 5 years ago

“Not good my I ordered a 4 items and as soon as I hit order they changed 2 items to inferior Chinese stark brand parts. Which are listed way expensive to look like they are quality pieces in reality you replace it with them it will break in a week. I have put my Order number in the review so if autodoc reads this send me correct parts or give my money back 29229832”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for the inconvenience and would like to save your loyalty. We will not make any replacements without your confirmation in future. If the parts from your order become not available, we will contact you first to receive your agreement. We hope that solution we offered can be convenient for you. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 5 years ago

“As always , it's a scam bunch of websites (they offers from EU) in different currency and languages. When you buy something they call you later or send you email that the brand you bough ( though it shows in stock) but now its price gone up do you have to pay more money..or othey way of ripping off is the brand you bought is not in stock (though online it shows in stock- which is an illegal practice against rules of fair trade) they ask you to pay more money as an alternative brand of same part is more expensive. They dont keep anything in stock..once they get order they arrange parts in 48 hours and then delivery takes 7 days do must stay away from this company..customer service is way above awful, what ever you send them email they reply generic copy paste response..proper scammers!!!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We apologize for the inconvenience, but we kindly ask you to avoid making statements that do not have actual confirmation. We always try to provide our clients with best prices and service. We have over 2 million of regular customers. And unfortunately, sometimes after order the quantity of parts becomes unsufficient, especially when it's rare parts. In such cases we try to find replacement parts with same specifications, as we understand that our clients' cars require urgent repair. The replacement parts may differ in price cause of difference in manufacturer. However, we try to offer the best replacement if we have it. We would be very happy to be more helpful for you in future and to change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“Was worried after reading the reviews but they were way cheaper than others in the uk , so ordered a £325 worth of parts , tracking was sketchy as it was in german and very sketchy , parts arrived in 7 days is TNT I think , superbly packaged , cant really fault them other than the tracking info . Use paypal and your covered though . I will use them for parts again .”

Helpful Report

Posted 5 years ago

“Just received word back from auto doc customer service. Brought 2 jeep electric mirrors, no problem with the fit but such an inferior product you couldn’t position it to see anything. Be warned I wasted £80 with this company, don’t waste yours ! Customer service and product not fit for purpose”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experienve with our store. However unfortunately that is not possible to return the part as it already was mounted and we do not provide returns for mounted parts. We confirm that the search by license or car details can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. Best regards, Autodoc Team.

Posted 5 years ago

“After my last 1 star review today I can finally give a 5 star for fast dispatch and fast delivery. Items great like always”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for loyalty and for your positive feedback. The whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. Best regards, Autodoc team

Posted 5 years ago

“Ordered 3x brands/ 10 items which were cheaper than other online retailers including Ebay & Amazon. All arrived safe and sound with correct brands as specified. However was starting to get worried after reading the reviews on this site. Especially after 7 days since my order, as hadn't heard a peep from AutoDoc. I emailed them on the 7th day in the morning as needed parts desperately before weekend. Got a reply a couple of hours later advising delivery in the afternoon. Relief when all delivered that afternoon . My only real gripe is why advertise 3 - 5 days delivery when it appears 7 days + is not unusual?”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for sharing your experience. We usually send email notification with tracking number just after dispatch. By this tracking number the package location can be checked at any time. Usually the delivery takes 3-5 business days. Please do not take in account weekend or day offs, as delivery is not possible on them. If you have any questions, please feel free to contact our support team at any time. We will be glad to reply your questions and to be helpful for you. Best regards, Autodoc team

Posted 5 years ago

“The order turned up in about a week as expected. Not bad considering from Europe. Parts seem good and I will use this service again. The price was great.”

Helpful Report

Posted 5 years ago

“What a terrible company. By fast the worst I ever bought from. Bought an item 3 months ago. They said I'll be getting it within a week. Still haven't recieved it. They don't agree to cancel or refund my money. The worst customer service in thr world.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with our store. However as we have checked the amount has been already refunded to you. Best regards, Autodoc team

Posted 5 years ago

“I would give a minus 10 stars if possible. Horrible experience . Placed order 27597591 few weeks ago for headlights and turns out they were for left hand side vehicles (right hand side traffic) so I send them back next day and still waiting for refund. Its over £500 and refund takes ages . Staff on chat is useless as it also take long time to answer your questions. When the chat is open is seams they like to disappear or take ages to answer your question compare to simple phone call. On couple occasions 2 womans just left the chat with excuse for some meeting. After I will get my money I will be shopping somewhere else like skandix or other shops which I can get my goods within 24-72 h. With this useless company you need a week before they ship stuff. Tried order radiator for my volvo and turns out is too big to ship to uk. Skandix shipped next day without problem.Wont be buying again”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with our service. We will contact our support team as soon as possible to resolve the situation. As well we have checked the refund has been already provided to you. Best regards, Autodoc Team.

Posted 5 years ago

“Although the order took a week to arrive, it is a quick and easy way to find car parts with quality brands and good prices. I definitely recommend Autodoc to anyone who is looking for car parts with affordable prices.”

Helpful Report

Posted 5 years ago

“Excellent service. Great communication and reasonable price. Easy to use website and app.”

Helpful Report

Posted 5 years ago

“Wish I'd read the reviews first! Ordered a wing mirror for my car, was sent a defective one that was not as described which become evident when fitted and plugged in. Refused to replace or refund since it had been fitted on the car for ten minutes. Really bad customer service, a different person deals with you everytime you reply to an email, couldn't find my chassis number or OEM part number on their systems either. I wouldn't recommend this company if you get an issue, they will not resolve it and leave you out of pocket!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for if any misunderstandings took place. We use the information about vehicle which isprovided by TecDoc. It is the Global vehicle and replacementparts catalogue. Unfortunately the information about your car was not available. If the spare part came defective, what you mentioned after you fitted it, it definetely should be investigated under warranty. This is the exact solution our support team offered you, and we still look forward your cooperation in order to solve the inconvenience. Please don't hesitate to contact us, and we will be glad to help you. Best regards, Autodoc team

Posted 5 years ago

“2 months and still waiting for my money back!!! Item was returned and they can't find it even if they have orginazed pickup”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry for a such experience with your order. However as we have checked the amount has been successfuly refunded to you. Best regards, Autodoc Team.

Posted 5 years ago

“Autodoc advertise they are co.uk but are in Germany ! Ordered two brake cables - they were 12 inches too short ! Save yourself money and order from manufacturer . They should be called Autof--k .”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such impression regarding our store and that you complain on the problem we have never been informed about. As we have checked unfortunately the returning is not possible as the parts were already mounted in the car. Best regards, Autodoc team

Posted 5 years ago

“Stay well clear of this company because there is 100% chance the incorrect parts will arrive. Should have read the reviews first and saved myself €120.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We kindly inform you that the spare parts were supplied as per your order. On product page we also put the list of OE numbers and the specifications. OEM verification gives you almost 100% guarantee that you are ordering the exact part you need. Sometimes additional information about the car is also required. For such cases we put detailed description of specifications. Also our technical experts are always here to help you. Unfortunately, you haven't contacted us within return period, so that the return of products was not possible anymore. In case there is anything else we can do for you, do not hesitate to contact us. We will be happy to be helpful for you. Best regards, Autodoc team

Posted 5 years ago

“AVOID AT ALL COSTS. very bad support experience. still waiting to recieve refund on goods that were returned over a month ago. Replies to mails are always signed off by different people and often request information that is either irrelevant or already covered. Terms and conditions state refund will be issued once proof is provided that goods were returned. This is false would recommend to avoid. Latest is that afert I have been waiting over a month already they need to follow up with courier which according to them may take weeks.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are very sorry that you have a such impression about our service. Unfortunately, we couldn't refund before the package was returned to our warehouse. The amount then was refunded to your account. Please accept our sincere apologies for the inconvenience. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc Team

Posted 5 years ago

“One star. Autodoc are lucky to get that, otherwise, I wouldn't be able to write this. Steer well clear of these shysters! It cost me €21 for the wrong part to be sent. Instigated, by either their usage of wrong part numbers or incompetence in their parts department. It cost me €16,90 to send it back (no refund) using their returns policy plus, 6 weeks and multiple "chats" later before I got my money back. Certainly won't be recommending Autodoc to my many friends/colleagues in the motor industry. An awful (being polite) company to deal with.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such impression regarding our store. Unfortunately there was an issue with a manufacturer that we could not confirm until the part was returned. We are sincerely apologizing for all the inconveniences with your purchase. Best regards, Autodoc Team.

Posted 5 years ago

AUTODOC is rated 4.1 based on 1,097 reviews