AUTODOC Reviews

Name: AUTODOC
Rating: 4.08

4.1 Rating 1,101 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

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“Autodoc advertise they are co.uk but are in Germany ! Ordered two brake cables - they were 12 inches too short ! Save yourself money and order from manufacturer . They should be called Autof--k .”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such impression regarding our store and that you complain on the problem we have never been informed about. As we have checked unfortunately the returning is not possible as the parts were already mounted in the car. Best regards, Autodoc team

Posted 5 years ago

“Stay well clear of this company because there is 100% chance the incorrect parts will arrive. Should have read the reviews first and saved myself €120.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We kindly inform you that the spare parts were supplied as per your order. On product page we also put the list of OE numbers and the specifications. OEM verification gives you almost 100% guarantee that you are ordering the exact part you need. Sometimes additional information about the car is also required. For such cases we put detailed description of specifications. Also our technical experts are always here to help you. Unfortunately, you haven't contacted us within return period, so that the return of products was not possible anymore. In case there is anything else we can do for you, do not hesitate to contact us. We will be happy to be helpful for you. Best regards, Autodoc team

Posted 5 years ago

“AVOID AT ALL COSTS. very bad support experience. still waiting to recieve refund on goods that were returned over a month ago. Replies to mails are always signed off by different people and often request information that is either irrelevant or already covered. Terms and conditions state refund will be issued once proof is provided that goods were returned. This is false would recommend to avoid. Latest is that afert I have been waiting over a month already they need to follow up with courier which according to them may take weeks.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are very sorry that you have a such impression about our service. Unfortunately, we couldn't refund before the package was returned to our warehouse. The amount then was refunded to your account. Please accept our sincere apologies for the inconvenience. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc Team

Posted 5 years ago

“One star. Autodoc are lucky to get that, otherwise, I wouldn't be able to write this. Steer well clear of these shysters! It cost me €21 for the wrong part to be sent. Instigated, by either their usage of wrong part numbers or incompetence in their parts department. It cost me €16,90 to send it back (no refund) using their returns policy plus, 6 weeks and multiple "chats" later before I got my money back. Certainly won't be recommending Autodoc to my many friends/colleagues in the motor industry. An awful (being polite) company to deal with.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such impression regarding our store. Unfortunately there was an issue with a manufacturer that we could not confirm until the part was returned. We are sincerely apologizing for all the inconveniences with your purchase. Best regards, Autodoc Team.

Posted 5 years ago

“Absolutely horrendous service. I've placed an item in my basket and the price increased during the night. Is one price on site and different at the check out. After another try i've purchased an item , they sent me a confirmation email with order number and payment left my account. next day I've emailed them asking abt delivery dates and time, and they just ignored me. on next day i cheated to a customer service and they said my order was canceled 3 days ago because the payment issue without inform me ...”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We have cancelled your orders to avoid double payment from your side. We are sorryif it caused any misunderstandings. But we are happy to know that you continue being our customer! Please don't hesitate to contact our support team in case of additional questions. Best regards, Autodoc team

Posted 5 years ago

“Be careful with their shipping service which is most important aspects. They say and charge you that they are going use DHL for shipping but after that they deliver to local goverment postal service for cutting their operating costs. Until here it seems okay right!!!! I am almost everday sending emails and complaints about my order number 25793104 on 26.11.2019 and still did not arrive. I paid total of 334.17 Pounds for this worst service and they charge me 106.99 for shipping. They send emails from buycarparts.co.uk and Autodoc.co.uk.All emails that they are sending have the same response not any solutions "We checking and we are waiting response from our investigation department" for shut my mouth. They operate from Germany and no one knows where is my shipping package. 2 Brembo brakes and brake pads. I will sue you guys. Give me one reason for giving you 5 stars.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. First of all, we apologize for the inconvenience that unfortunately happens despite our maximum commitment to guarantee the best levels of assistance to all our numerous customers. It is clear that the courier has not coped with his work, we checked the delivery date, and we were on schedule. As often happens we must apologize from the courier’s name. According to the information from delivery company the package was delivered to you. We would be very happy to be more helpful for you in future and to change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“I ordered a coolant flange for my vw polo. Saved a ton of money and to say I ordered it on the 31st December and I have had it delivered today on the 9th January from Germany. Brilliant service and correct part for my vehicle. As I knew the part code. I can't understand why so many bad reviews. 5 star service for me. On my first order.”

Helpful Report

Posted 5 years ago

“I too wish I'd read the reviews before placing my order which was for a complete fluid-change kit for my ZF auto-box. The filter was the wrong fitment, but of course the new fluid had to be used to refill the box in order for the car to be operational. I have returned the filter & claimed a refund but all I get is emails asking me why I'm not returning the fluid !!”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with your order. However that is correct, we are not able to provide a refund in case if not a full set was returned. Also we want to remind you that the search by license plate or car data does not guarantee compatibility. Because on the model of the car you can mount different types of spare parts with different characteristics due to changes made by the manufacturer for many years. In the description of each spare part OEM codes for comparison are indicated, it is always better to check the compatibility with the chassis number of the car with our customer service, which is always at your disposal to dispel any doubts. We ask you not to hesitate to contact us before ordering, and we will be happy to help you. Best regards, Autodoc Team.

Posted 5 years ago

“Verry happy, I recomanded , and I want to halp other people, thank you verry much for this possibility!!”

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Posted 5 years ago

“Hello! I recomanded this Autodoc company, good price, good quality, good customer service, allways ready to halp, I recomanded !!!”

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Posted 5 years ago

“Have placed four orders with this company and goods arrived in perfect condition.”

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Posted 6 years ago

“I ordered some parts to my car as was recomended on the site Auto doc and i discovered that one of the part was incompativel after 2 weeks. And support of the autodoc ofered only one solution to buy the part one more time. Just want to sell and not care does the part fit or not. No recomended.”

Helpful Report

Posted 6 years ago

Dear Shu, Thank you for your feedback. We are sorry for the inconvenience. The standard return term is 14 days from receiving date. As you haven't contacted us during this term and it hass passed already, the return of goods cannot be accepted anymore. Please don't hesitate to contact us, if you are in need of spare part. Our agents are always ready to help you to find the right spare part by using the detailed data of your car. Also we would like to inform you that we provide a Safe order option for our customers, that extends return period. If there is anything else how we can help you, please inform us. Best regards, Autodoc team

Posted 5 years ago

“I wish I had read the reviews first. This company sent me the wrong part for my car, which I didn't realize until it was in the garage - I therefore had no choice but to pay the mechanic for extra parts. I didn't think it would be an issue getting a refund, because this was a clear mistake by Autodoc - apparently, though, this is just the beginning of this company's appalling customer service. This seems to be quite a common story from their customers. When I explained the situation and asked them to arrange for collection of the parts, they sent a generic return form, stating the reason as "incorrectly ordered", and told me they would consider my refund after I returned the goods - AT MY OWN EXPENSE. Bearing in mind that this is a 5kg parcel, going to Germany, it would end up costing me almost as much as the refund. This has gone on and on now, with them repeating the same copy and paste response over and over, and continuing, for some reason, to ask my VIN, even though my car is now fixed. So I did, yet even after I gave them the VIN, they simply reverted to their copy-paste refund "policy". It has become very clear to me now that they have no intention of making any effort to rectify their mistake, and I'm afraid I have just lost my money with them - I believe that to return the goods would be a waste of even more. So, now I am stuck with brake discs, for who-knows what type of car, and £40 lighter in the pocket - thanks to Autodoc. I have therefore referred them to the EU's Online Dispute Resolution service.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with our store. Your case has been transfered to the quality control service and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 5 years ago

“perfect parts perfect delivery and friendly staff very helpful highly recommnded”

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Posted 6 years ago

“excellent service, delivery on time”

Helpful Report

Posted 6 years ago

“Parts has no even legal guarantee. They just take your money and doesn't care after that. This company doesn't have customer service, only always different person to sending copy-paste mail.”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for your feedback. We would like to sincerely apologize for inconvenience caused by the purchase of our products. The cases of installed parts can only be considered by manufacturer. Only the manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. Unfortunately, the decision making may take up to few months and we cannot impact its terms and result. The decision is made by manufacturer. We help our customers prepare all related documents to speed up the process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We are currently checking the information about your warranty case. We would be very happy to be more helpful for you and change your opinion about our service. Best regards, Autodoc team

Posted 6 years ago

“today I have put KV Switches, control bow (cruises control) and everything is working properly ,, Thank you”

Helpful Report

Posted 6 years ago

“today I have put KV Switches, control bow (cruises control) and everything is working properly ,, thank you”

Helpful Report

Posted 6 years ago

“I have ordered from this company on 2 occasions and both times I have been fully satisfied. The prices are very competitive and the items are genuine, good quality brands (often OE/OEM). Delivery was 8 days from ordering on the first occasion and 3 days on the second, which I think is most acceptable. The items I ordered (tensioner, pulleys & fan clutch) are not LHD or RHD specific- some reviewers comment on problems with LHD/RHD items. The tracking website which the company provides with its invoices can sometimes be a little slow at updating but only by a day or so. A bonus, in the present climate, is that the company seems (from my limited experience) only to use cardboard and paper for packing which provides perfectly good protection for the items and avoids the use of plastics.”

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Posted 6 years ago

“They make their money by scamming people. They send you wrong parts, and you have to pay to return it. Customer service is non existing. By far the worst experience I have ever had. This is the 3ed day and they still haven’t been able to help me. There is of cause not a number you can call. Only email and a completely useless chat, where you get kicked off, and then you get a new person , where you start all over again. By now I have 34 emails, spend 5 hours on the chat speaking to 7 different people, 3 days later still no solution. Not even close.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your review. We really regret your bad experience. We remind you that searching using license plate or car data cannot guarantee 100% compatibility, because different types of car parts with different specifications can be fitted to the vehicle and due to changes made by the manufacturer over the years. The description of goods contains OE numbers for comparison. It is always advisable to check compatibility using the VIN number with help of our support team, which is always at your disposal. We were glad to find a solution for your case and we will be happy to see you again among our clients and to change your opinion about our service. Best regards, Autodoc Team

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with our store. However as we have checked the solutuion was successfuly provided along with a refund. Best regards, Autodoc Team.

Posted 5 years ago

AUTODOC is rated 4.1 based on 1,101 reviews