Name: AUTODOC
Rating: 4.15

“WARNING WARNING WARNING. do not buy you like me will wait and wait and wait 16 days on. no parts and just getting told wait another 2 another 2 another 2. call centre and live chat is,nt even in germany so they no nothing. they look and tell you what you already know. just use another company dont be tempted by the price you wont recieve.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. We are investigating your issue now and will consider that as soon as possible. Best regards, Autodoc Team.

Posted 6 years ago

“I ordered a relay and from start to finish it was easy and great communication. The relay arrived in a couple days kept intouch through out I’ve fitted it and great well happy and would definitely recommend and I for one would buy again !! A1”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. First of all, we would like to say thank you for your loyalty. Please, continue to follow our suggestions, we are waiting for you! Best regards, Autodoc Team.

Posted 6 years ago

“Ordered parts and they have not been delivered. Called the customer service zo find out where my items are and they just send a screnshot in which depot the item is. After a real struggle I arranged a redelivering and the same again the delivery company says they have tried to deliver but I declined the delivery. So they didn't ring my doorbell nor left a card or notice in my letterbox in both occasion. Now I got a call from Autodoc and the lady wanted to talk about my order. I told her to cancel the order and to send my refund immediately lates until Monday. She wanted to start telling me excuses but I told her to send the refund until Monday and if my money is not back in my account then I will take legal action. The whole experience is very poor! Would not recommend Autodoc and will never ever order something with them!”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with our service and the courier. Your case now is under investigation by our quality control service and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 6 years ago

“my parts have been sat in their warehouse over 10 days and those idiots cant tell me when is going to be shipped. customer service ZERO!!! pay more at your local shop and avoid headaches”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got for a such experience with our service. Due to the seasonal increase in the number of orders, the timing of their assembly and dispatch may differ from those stated on the site. All orders are processed in the queue according to the date they were created. Best regards, Autodoc Team.

Posted 6 years ago

“Terrible after sales service's. Paid for the clutch kit weeks in advance and still waiting over 3 weeks and counting. Quick enough to take your cash though. Live chat a complete farce. Autodoc you have just lost a good reliable customer through the lack of basic assistance and courtesy!”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. Your case has been transferred to the quality control service for further investigation and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 6 years ago

“Still awaiting full refund after sending back part that did not fit my car in original packing I wish I had read the revues before I used this company.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. As we have checked the refund is in processing and you will get the refund within 2-3 working days. Best regards, Autodoc Team.

Posted 6 years ago

“Canceled order 5 mins after ordering as found in there email they only dispatch 4/5 days after payment. No good as thats 1.5 weeks with no vehicle instead of the 1 days it actually took getting parts from decent company. Days later I get email saying they have posted them. I rang and emailed to stop and contact there courier in Germany so they don't arrive they refused as couldn't be bothered and refuse to issue my refund. Parts have been rejected upon attempted delivery and returned to them ages ago and still no refund. Total incompetent lazy worthless ect now having to go to court to get money back on parts iv never even seen and that should never have even been sent in the first place.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our service. However have to inform you that we did not receive the parts yet and they are on the way back to us. We will be able to provide you a refund without any issues as soon as we receive the parts. Best regards, Autodoc Team.

Posted 6 years ago

“Ok, I ordered fog lights for my ford Mondeo. I fully understood from the ordering process that although a co.uk website the parts would be coming from Germany. The price for the parts were competitive and what really took my attention was that the website is really easy compared to others to work through and I could order the fog lights very easily. The parts took 8-9 days to come but that worked fine for me and were delivered very well packaged so not to be damaged. The parts are very good quality. I looked on here only after I had ordered and paid for the fog lights and became very concerned with what I would receive. But CREDIT where CREDIT is due I must say I am very impressed with my service I received. Well done AUTODOC.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your positive feedback, the whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. Best regards, Autodoc Team.

Posted 6 years ago

“DO NOT USE........ Have been waiting weeks for the part to arrive but keep being told it will be here in the next couple of days. Still not here. Would not give refund.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. We are investigating your case now and will contact you in shortest time. Best regards, Autodoc Team

Posted 6 years ago

“Dreadful, rubbish. Do not buy from this company. I communicated with the chat line as, for two days, my order status on the app said ‘waiting for courier to collect‘. I was told it was currently being picked and packed. Also was told the delay was due to the items being out of stock when clearly the website said they were in stock when I ordered them. ‘Maybe they’ll be dispatched tomorrow’ I was told. Of course they haven’t been yet. To cap it all the person I was communicating with told me they were being called into a meeting so would have to leave the chat. Whilst writing my reply I received another message asking if I wanted to buy any other parts! The chat was immediately ended by the autodoc employee. My money’s been in their bank now for over a week.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our store. However as we have checked your order has been successfully dispatched and on the way to you. Shortly you will receive all the delivery information on your e-mail address Best regards, Autodoc Team.

Posted 6 years ago

“Absolutely awful. I’ve been restoring and collecting cars for 30 years and I know how difficult getting the right parts can be. They advertised parts as being specifically suited to my vehicle. Guess what - they don’t fit and they won’t refund me. Spark plugs were out of stock and weren’t despatched, but guess what? Yep, I’ve been charged and now they won’t refund!!! I know it’s easy to rant at firms on the internet but this firm will be on a consumer TV show soon. I really, really, really would take the advice of everyone else and AVOID them. It won’t work out and you won’t get your money back. They are truly disgraceful. I’m having to go through Barclaycard to get my refund. Hey ho..... We live and learn”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review and for the misunderstanding that we are sure took a place. Your case is now under investigation by our quality control service and will be considered in shortest time. Best regards, Autodoc Team.

Posted 6 years ago

“Negatives: - Dispatch of packages is atrocious. It took 1.5 weeks (order sent on a Sunday) to receive the parts. Following the status on the app, this was due to the package not having even left the warehouse until the second week. - After carefully selecting the parts I wanted from brands I trust, Autodoc decided to deliver another part from STARK brand. This was done without consent/consultation. They claim that it was because the part (from the brand I chose) was not in-stock. Why then, in this day of digital stock tracking, was it available to order on the website or through the App?!?! I then have to waste more of my own time to return the parts I never wanted in the first place. Positives: - Prices are decent. - App is user-friendly. If Autodoc wants to be the online platform for auto parts, they definitely need to up their game.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review regarding our service. However we truly believe that each inconvenience can be solved with the prompt and right solution. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 6 years ago

“It took over 9 days for the car parts to reach the UK. By which time it was too late, as I had to get the car fixed for work. I returned the parts to Germany for a refund, which they’ve acknowledged receiving. Firstly, I was offered a credit to my car parts account, which I declined and asked for a full refund. However, I'm still waiting for the refund, which is taking forever. I’ve received conflicting emails from Quality Control department. Some said 1-2 days for the refund, others have said 7-8 days for a refund. All of these timeframes have now been and gone and I have still no idea when or whether I'll receive my money back. Order: 32143355”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. As we have check the refund has been successfully provided. We would like to kindly apologizing for the misunderstanding with refund terms as we had to wait till the parts are returned and checked in our warehouse. Best regards, Autodoc Team.

Posted 6 years ago

“This site is a scam. I ordered 50 days ago, nothing came and I called 15-20 times to them, talked to the manager also and they always say I'll get my money back in 48 hours. I had to order the same parts from other store because I needed my car to be repaired. If you are not skimping on 3 GBP, buy from another shop. I also raised a complaint to EEC for getting my money back and still nothing.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review. Your case now is under investigation by our quality control service and we will inform you regarding a solution as soon as possible. Best regards, Autodoc Team.

Posted 6 years ago

“Ordered brake drums for my van on 27th may and van failed mot test due to brake drums ,waited for over a week and still never turned up ,spoke to this so called uk company who said there on there way what a joke in the end i ordered from a company on ebay and got them the following morning as i needed them as i was losing work with no van ,Parcel force tried to deliver a week later and i refused them,and they was taken back. its now the 29th june and still no refund from this company,,,,I have now put a case to paypal to step in to get my money back from this cowboy company If anybody is reading this review please do not order as you will never get your parts on time as unknown to me they are a German company with a UK COMPANY LOGO UP, the parts are getting sent from Berlin they are just a joke They are just a load of liars on there chat please stay well clear from them everybody”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. However as we have checked that case has been solved and the refund should be provided to you in shortest time. As well you always can check the information regarding the company location on our website in section "Company Information". Best regards, Autodoc Team.

Posted 6 years ago

“Received fresh new tires. Tire shop tried to balance them but did not succeed. Due to wrongly produced tires. That was a month ago. I am still back and fourth with them via email for reimbursement of those tires. Yet they are stalling everything and keep on saying that I need to provide more data from the tire service that they are ACTUALLY bad.................NEWER again AUTODOC......”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 6 years ago

“Very bad service! Customer service is just bold stupid...takes million years to resolve a bad part reimbursement.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review. To enable us to investigate an issue you mentioned, please provide us with the correct order number. Best regards, Autodoc Team.

Posted 6 years ago

“Customer service not responding. Been over a week, absolute rubbish! Waisting my time! Just because of you I have car standing in a garage and unhappy customer aswell. Wouldn't recommend this seller! Better to pay more but you get your parts on time! Would give you 0 stars if I could!”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've has a such impression regarding our service. However as we have checked the refund has been already provided to you. If there is anything else how we can help you, please do not hesitate to inform us. Best regards, Autodoc Team.

Posted 6 years ago

“Wrong part recieved. Item returned. Waited 1 month for a refund, yes 1 month and 4 days. Swindled/conned me out of £3.95 to pay for the return. Shark of a company. Buy your parts else where.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review, however have to inform you that the return time depends from the courier. As soon as the part was returned and checked we have provided you a refund. The "Safe Order" option with cost £3.95 is providing you a possibility to return not mounted parts for our expenses, otherwise your've had to return the part by your own costs withing 14 days since you've received the parcel. However as you have purchased "Safe Order" along with the part - you have returned the part with our's return label, so the option has been used and we are not able to provide a refund for that. Best regards, Autodoc Team.

Posted 6 years ago

“JUST ONE WORD FOR IT : THEFT After almost EIGHT months of stonewalling, inaction and time wasting I’m still waiting to get all of my money back from these people. Having refused to let it drop, I finally had an email on the 7th of May at 8.20 telling me that my warranty claim had been approved. 6 hours later I had another email telling me it was in fact just a partial refund (for the pump, due anyway) and the rest (legally due fitting and dismantling costs) was still “under consideration”. In the first instance, I was just offered a website credit, obviously refused by me. On the 18th of June I had an email telling me I was in effect only getting £65.88 paid back out of a total of £227.62 due for the garage costs, a figure which has been known since the 29th of October 2019, claimed with full supporting documentation and accepted by the company. These people are liars and totally dishonest. The payment I have received does not comply with either German or European law, a fact I have pointed out. They are just keeping my money, which in my book is theft, pure and simple. If, incredibly, you are still minded to do business with this company, do yourself a favour: (1) Read all the negative reviews on this site and others – there is a good chance that they at least will be true; (2) Pay with something which will allow you to get your money back such as PayPal or a credit card; (3) Be aware that Paypal have a six month limit to make a claim – I was strung along for more than that and went past the limit, however the credit card backing Paypal may have a far longer period in which to claim; (4) Resist all unreasonable attempts to make you pay postage to send things back; (5) Be aware that if you are intending to obtain money back from a “pledge” part, you will have to pay the postage and in many cases it could be very largely cost ineffective; (6) Remember this company has absolutely no idea what Customer Services are (or just doesn’t care) so you can expect mindless, uncoordinated, automated responses; (7) If something goes wrong you can expect to spend months attempting to get resolution and they will be hoping you’re just going to drop it - don’t, take it public, tell others; (8) Be aware that when making a claim there is a whole performance to go through concerning the provision of stamped invoices (even though this is not normally accepted UK practice), proof of hours worked fitting parts etc; (9) It is telling that this company refuses to participate in the legal arbitration procedures normally available in Germany (assuming you even wanted to do that), and it also does not participate in the Trusted Shops initiative in Germany, where you would have some protection. MY ADVICE : GO ELSEWHERE, IN THE UK, PAY MORE AND GET PROPER, HONEST SERVICE. SAVE YOURSELF THE HASSLE OF DEALING WITH THIS COMPANY – YOU WILL REGRET IT, BELIEVE ME. 23/6/20 ANOTHER DOLLUP OF GUFF FROM AUTODOC… This is just utter nonsense. YOU are responsible for meeting claims, not the manufacturer. Why? Because : (1) you don’t state in your T & C’s that you are acting as an agent for the manufacturer (don’t bother correcting it, we’ve got copies of what they were); (2) the legal contract taken out was between us and not myself and the manufacturer; (3) your staff deal with the claims, not the manufacturer’s ; (4) all the claims paperwork is on your headed paper; (5) you refused point blank to facilitate any contact between me and the manufacturer; and (6) under German law it is the seller who is responsible for warranties to the consumer, not the producer - you are of course free as the supplier to take your own actions in respect of the manufacturer independently. Consequently your constant references to seeking approval from the manufacturer are entirely false and misleading. Even if you were correct, it is not up to the manufacturer (General Ricambi in my case) to “make a decision” as though they had freedom of choice in the matter. The manufacturer is bound to obey the European legislation in force, under which they are obliged to refund all of the costs that were claimed. Just to start with, I have reported you to the European Consumer Centre in the UK and am handing them a full file on my case. This will catch up with you in Germany where you will inevitably be contacted by the German Consumer Centre . This will have the benefit of drawing the German authorities’ attention to your activities and the manner in which you conduct business, although I suspect they have already had a substantial volume of local complaints.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad that you've had a reason to post a such review. However we have to inform you that it is the manufacturer who is making a decision regarding the warranty case. Your case has been transferred to the quality control service for further investigation. Best regards, Autodoc Team.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

AUTODOC Reviews