Name: AUTODOC
Rating: 4.15

“The parts that I purchased were faulty but only found out after they were fitted and the suspension ball joint had a rattle. When disassembled the ball joint had nearly come away from the wishbone so could have been very dangerous. We must have exchanged 50 emails now where they just keep asking for more details. They have since offered to pay for the service work to replace the item and the part and now they have withdrawn the offer saying that because the mechanic used loctite then the parts have become damaged. I am now seeking the process to take them to court. They are a really bad company.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad that you've got a such experience with your order. As you were already informed there was a serious assembly error for which we are not responsible. If the article is destroyed due to improper assembly or use, the warranty expires. As well please be informed that regarding warranty only the manufacturer is able to provide a decision. Best regards, Autodoc Team.

Posted 6 years ago

“Bad customer service. They never shipped my order. I cancelled it. Still waiting for a refund; already waiting 2 weeks and emailing them daily... I will not buy from them again.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with your purchase. For now we are checking if the tires you've ordered were returned. As soon as possible we will inform you regarding a refund. Best regards, Autodoc Team.

Posted 6 years ago

“Avoid at all costs. Literally, pay someone else more to actually get what you need in the condition you expect it. The package was poorly packaged so came apart in transit and the social distancing courier left a pile of battered parts on my doorstep and legged it. They are not interested, have no care or even acknowledge that there was a problem. I could, at best, pay out of my own pocket to return the parts, but would only get a refund for goods if they were in an as-new state (which they clearly weren't). They have a complete disregard for UK consumer rights laws (and are based in Germany). Every email will come from a different name and they will keep you trapped in a loop of endless nothing. I dread to think how bad a warranty claim might be with this scum. AVOID.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you have a such experience with our store. As we have checked your case is under investigation. As soon as possible we will provide you with further inctructions. Best regards, Autodoc Team.

Posted 6 years ago

“Received a part that is not compatible with the engine due to an error on their end! Wanted to return it but they never replied to my emails! Huge lack of professionalism!”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your order. However as we have checked the solution has been already provided to you along with the return label. Best regards, Autodoc Team.

Posted 6 years ago

“Had to give 1 star as cannot give none. AVOID LIKE THE PLAGUE, I WOULD RATHER LICK A COVID PATIENT THAN DEAL WITH THESE EVER AGAIN ! at first glance, and first couple of orders, ok i guess if you dont mind the wait. But the worst experience i have ever had with customer services. paid over a hundred pounds on a throttle body for my vehicle. on arrival i connected electrically to test prior to fitting, Failed test, faulty part put a code up as soon as connected, not even fully fitted. contacted autodoc, told it will take 8 weeks for a warranty claim, no returns label for faulty goods, i have to fill in a online form giving details then they will consider sending out a returns label. it is not a warranty claim if it has never worked, it is faulty and should be replaced at autodocs expense and not down to me to do anything other than print label off and take to post office. four conversations later and not even allowed to speak with a manager, apparently they dont deal with customers. NEVER AGAIN ! THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED !”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for your feedback. The cases of installed parts can only be considered by manufacturer. The part is compatible with your car and should work properly. Only during the investigation manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. The decision is made by manufacturer. We always do our best to help our customers prepare all related documents to speed up the process and to increase chances of successful warranty. We have asked you several times to complete warranty form to enable us to start warranty process. Still now we haven't received the form and related documents. Since you refused to provide them, we had to close your case. We look forward your cooperation and we will be happy to be helpful for you and change your opinion about our service. Best regards, Autodoc Team

Posted 6 years ago

“Very disappointed in this company. First of all, using .co.uk is misleading as I had assumed they were located in the UK. Turns out, they're in Germany. No big deal you would think, but their lead times for delivery are appalling. Goods ordered 26/5 and so far as of 7/6 there is no sign of them. Used their online chat and while James was as helpful as he could be, he was not able to tell me where the goods are or when I can expect them. Their logistics company may be having issues, but this is ridiculous. Should just have paid a bit more and bought locally. My advice is? Don't use them if you can't plan at least 3 weeks in advance. And have a backup option too. I'll never use them again.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. As we have checked your parcel is returning right now. As soon as that is returned - we will inform you with further instructions. Best regards, Autodoc Team.

Posted 6 years ago

“The worst company ever in my 66 years. you cannot speak with them and chat online are useless.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you have a such impression regarding our service. As we have checked the case is in processing and will be considered in shortest time. Best regards, Autodoc Team.

Posted 6 years ago

“took weeks to arrive in uk and was then advised my mirror was at the delivery depot as my address was incomplete!!! picked up mirror and was the wrong one. I gave them the year of car so was not difficult to know what the correct mirror was. wouldnt take it back and said the correct mirror was not available. End of!! useless company. dont waste your money.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your order. However unfortunately the returning is not possible as the part has been mounted, and we do not provide refunds for goods with installation traces. We confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. Best regards, Autodoc Team.

Posted 6 years ago

“Warning!! Probably a okey company if everything works but if you have any problems they will be a pain to work with. Dont trust their site when it says a part will fit your car. I did and when it's not even close to fitting they dont take any responsibility and says it is my problem.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with your order. We confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. We ask you not to hesitate to contact us, before ordering and we will help you with pleasure. As well the return instructions has been already provided to you. Best regards, Autodoc Team.

Posted 6 years ago

“spend lot of money for delivery and this takes a many days to deliver anyway 7”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've had a such experience with your order. Your case has been transferred to the quality control service and we will contact you in shortest time. Best regards, Autodoc Team.

Posted 6 years ago

“Fantastic service,rear silencer needed for a smart car,no help whatsoever in Northern Ireland,supply problem in uk Covid19 Auto dock had the part and I had it delivered in an amazing 10days,part perfect and great price Very helpful staff from start to finish,will use auto dock BERLIN again”

Helpful Report

Posted 6 years ago

“Well after reading negative comments on here I ordered a brake master cylinder for my old Mk3 escort very early bendix unit couldn’t find one at all in the uk so I found one on AUTODOC website ordered it on the 13th of may and it arrived today so can’t moan with this current situation so thankyou AUTODOC my car now stops and not loosing brake fluid so I’m happy and will definitely use you again”

Helpful Report

Posted 6 years ago

“No customer service, 1 month delevery and damage parts, no payback or new part.🤬”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with your order. However a possible solution has been provided to you and the case has been processed. Best regards, Autodoc Team.

Posted 6 years ago

“i purchased flexible brake pipes on 30th March 2020 its now 19th may 2020 no pipes, they keep telling me its an address issue yet i paid via paypal and my address on paypal is correct i get lots of car parts delivered, they have not refunded my payment and insist the pipes are at the courier ware house i asked if the address is wrong it was your end not mine. why do you not correct the address as you know it and deliver my parts. NO REPLY NO REFUND Mr R Winder kent”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a reason to provide a such review. However as we have checked our support has already informed you regarding the parcel. As soon as that is returned to our warehouse and checked, we will be able to provide you a refund. Best regards, Autodoc Team.

Posted 6 years ago

“Got a great price on a full set of brembo discs and pads. Online chat was very helpful when I asked them to confirm they were all the correct parts. Delivery did take a bit longer than I hoped but was still only 12 day. Not bad considering the global impact of covid. Looking forward to my next order being delivered now.”

Helpful Report

Posted 6 years ago

“Good prices, fast shipping, good selectio, but... Ordered a part. Still not clear if I made a mistake or if their website suggested the wrong part, but received a part that clearly does not fit my car. Sent a mail asking about this, and they confirmed the part *should* fit my car. After countless emails with autodoc, I'm giving up. Even though their database seems to be incorrect, I got nothing: the part is too cheap to return, but they wouldn't even meet me halfway on shipping for the correct part. Unfortunately, it seems like this company has more or less cornered the market on car parts as they (and all of their Berlin-based partners that have websites in all EU countries) don't seem to have any significant competition.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad that you are not satisfied with our service. We confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. Best regards, Autodoc Team.

Posted 6 years ago

“I hope you are reading this before you have placed an order. Following an unhelpful response to my concern I informed Autodoc that I would leave a poor review. A company that is not upset by bad reviews should not be trusted. I purchased a timing belt kit which took a long time to arrive. The belt was incorrect and as I needed the car urgently I purchased a second belt from another company and completed the job. I asked how I should return the incorrect unused belt and was told that I could not. I could only return the complete kit. Autodoc sent the incorrect part and refused to compensate or accept a return. Your choice whether to use them or not.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry about the situation, but we do not let to tell things that are not true. You were informed, that the returning is possible only if the full kit that you ordered is new and unused. However you used parts from the kit, exept the timing belt. Unfortunately there is no possibility to return the part of the article that you purchased. Best regards, Autodoc Team.

Posted 6 years ago

“Thank you for arranging for my items to be delivered even with the world pandemic. Items have been delivered in a timely manner and are good quality trw parts”

Helpful Report

Posted 6 years ago

“I ordered my brake kit and some other items, considering the current Covid-19 and the fact the company is based in Berlin Germany, I'm very happy with the 13 day delivery after the order was placed, I was able to track the order daily with the parcelforce tracking number they provided and my items were packed well and of good quality. I Used the Autodoc app which was easy to use and items were discounted. Great service and I will use again as the value for there items are well priced.”

Helpful Report

Posted 6 years ago

“Ordered part's for my bmw on Friday 1st May. Items were in UK 🇬🇧 by Thursday 7th. Arrived to me on Monday the 11th. All parts correct and good quality. Very impressed especially as during Covid19!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

AUTODOC Reviews