Name: AUTODOC
Rating: 4.15

“I have a terrible experience with Autodoc costumer service. They sent me a product that was physically broken (on the box there were stickers of many returns already), when I contacted them that I want to return the product which is withing my right (withing 14 days) they told me to fill out warranty card. I explained that claiming warranty on a physically broken product is illegal and considered fraud and that I don't want to do it. They still insist that I should claim warranty and therfore trying to force me to commit fraud by causing damage to the manufacturer of the product. I don't trust their services anymore and I still didn't get my money back for the product that they sent damaged, even after admitting that they sent a broken product.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad that you've had a such experience with your purchase. Unfortunately products that were mounted cannot be returned as a standard return case. As that was an electrical product and you've tried to connect that, then the returning is possible only as a warranty case. We have already provided you the form to fill for opening the warranty case. Please contact us if you are interested in warranty or have any other questions. Best regards, Autodoc Team.

Posted 6 years ago

“Placed two orders with Autodoc, Both have arrived in the boxes relevant to my order, One a glow plug relay, ordered a swag unit more costly! Swag box came but inside was a Febi unit which is a Cheaper Brand? Other order for Wheel bearing kit which looks ok, But Stub axle ordered once again a more expensive item but more concerning it looks as though any identifying marks have recently been ground away? If this is correct it could be classed as fraud. Email sent to customer services awaiting response!”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our service. However we are sure that each situation can be solved. Your case has been transferred to the quality control service and we will contact you as soon as possible. Best regards, Autodoc Team.

Posted 6 years ago

“Ordered parts, took 20 days to deliver, the wrong parts, in horrible packaging, returned them, still haven't gotten my money back.”

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Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry for the delay caused due to the world's situation, as we have not as much staff in our warehouses to process the orders with same speed. And we are sure that the same measures are taken by delivery companies. As well the parcel is still returning to our warehouse. As soon as the item is returned, we will provide you further information. Best regards, Autodoc Team.

Posted 6 years ago

“I have placed the order at 28.04 and received email 04.05 that my order has been packed few minutes ago so does not look like your order will be ready within 48 hours,reading reviews i only hope receiving my parts as i have ordered them.Next step is delivery which will take from 5 to 7 working days.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that our service did not meet your expectations. We all are currently working in accordance with precautionary measures regarding the corona virus (SARS-CoV-2). Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited quantity of employees in the warehouse, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Best regards, Autodoc Team.

Posted 6 years ago

“I ordered off them 4 weeks ago . After two weeks , I realized my order still wasn’t dispatched. I went on their live chat , and they promised me it would be dispatched that evening. This went on for another week. Four weeks later I still haven’t received my order . I paid €20 in postage , so I expected it quicker . Customer care is not very helpful , and very slow.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry about the situation, but we do not let to tell things that are not true. Unfortunately the order processing took more time as we were waiting for you to finish the order, as it was changed by your choice. However the order was not finished, and was sent to you with the way how you ordered that originally and is on the way to you now. If you have any question regarding the delivery information, please do not hesitate to contact us. Best regards, Autodoc Team.

Posted 6 years ago

“Absolutely a shocking company who doesn't give a damn about their customers, they say the courier lost my order but want me to return a hand filled in form which I received by email!!! Which at the moment is impossible and I have already been waiting for 2 weeks for my order, very few have made me as angry as they have!!! GRRRRRRRRRR”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. We are sorry for the issue occured with your parcel. But we are sad to see the review above, since we have already refund you the amount of lost parcel. We hope that issue will not happen again and we will be happy to be more helpful for you. Best regards, Autodoc team

Posted 6 years ago

“I have order a kit (link set suspenssion MAPCO 53630) for my BMW and when i start change all i saw that the control arm it was made wrong by fabrication and impossible to be use. I ask them what i can do with that and send them picture with the original pice and the new one and it's see more than obvious that it's made wrong and can not be used and someone just told me that "the pice can not be use " and to do a warranty case if i want that's was all the help..really amnoying. I have buy a lot of think from them but this it was a really bad experience..”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sad that you've had a such experience with your purchase. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 6 years ago

“I totally agree with John. I had exactly the same issue, the OEN on the website was correct for my required part but was no way compatible. When I contacted them they said to send it back To Germany at my expense, when I pointed out that as the “pre order information” was incorrect and under the distance selling regs they were responsible for the cost of the return shipping they just ignored me. I have contacted them by email many times, you never get a reply from the same person twice and they just send you round in circles. I took out a dispute with PayPal pointing out the cost of the return postage issue, they did half a job and the refunded the cost of the product but no mention of the postage, so they are not much use either. Just beware when thinking of Auto doc that the info on the website may not be accurate and that you will be responsible financially for their slapdash approach.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with our store. As we have checked the case is under investigation and in shortest time we will inform you with a solution. Best regards, Autodoc Team.

Posted 6 years ago

“I ordered some specialist oil for my car. The delivery took 4 days and I saved a small fortune. I cannot fault this company. Many thanks and I won’t hesitate to use your services again.”

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Posted 6 years ago

“The worst company ever! I'm still waiting for refund, almost since month we have return goods, email them several times, chat two times, given them shipmet ID, 200€ they need to refund us. They say on website: We can refuse to make the refund until we have received back the goods or until you have produced evidence that you have sent back the goods, whichever is earlier. We have given them shipment ID, witch is evidence, has check from EU consumer help, still they preted that they do not know what that means and do not give us money back.”

Helpful Report

Posted 6 years ago

“Placed an order almost 3 weeks ago still hasn’t left Germany even though I was under the illusion it was coming from the uk. Highly wouldn’t recommend this company! Scammers”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. We are sorry for the situation, but we kindly ask you to avoid judgements without factual justification. The information about our location can easily be found on our website: https://www.autodoc.co.uk/services/company. Right after dispatch we sent you notification mail with tracking numbers of the packages, that are in process of delivery by DHL company. By these tracking numbers the location of packages can be checked at any time. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 6 years ago

“I have had no big issues with this company but this is my first time ordering from them, my only concern is I have placed quite a large order and have tried to Get in contact to find out when I should expect these parts and if the covid 19 pandemic will be affecting my delivery date, I don’t know if it’s going to be another week or even month, the live chats are very unresponsive”

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Posted 6 years ago

“I don't see what the issue Is, I've ordered multiple times from autodoc, during covid and outside covid. Yeah, they are taking a bit longer now but still, had my parts on my adress after 8 days, which is still respectable. If you can't wait a couple of days for the parts just go to a garage, pay double and wait "only" four days instead. Keep up good work AutoDoc”

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Posted 6 years ago

“I was happy to find needed part, when all local stores are closed. Customer service was helpful to choose the best one.”

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Posted 6 years ago

“Invoice number: 29085840 Order number: 28897249 Flywheel code number: 415 0241 10 Lock cylinder code number: 80/1024 *Absolutely the worst company I've ever experienced, despite of the long time delivery!! I'm still waiting for my refund after more than a month, email them several times, nearly 300€ they need to refund me (be careful these people!! They are scammers and liars!!) even more shocking they told me they've made the refund transaction, BUT IS NOT TRUE!! Do not buy anything from Autodoc, you will regret it!! you have been warned!!”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with our store. Your case is im processing now and will be considered in shortest time. We hope for your patience. Best regards, Autodoc Team.

Posted 6 years ago

“13 days since ordering and still nothing has arrived. Always really slow with these guys, no good if you're in a hurry :(”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. We all are currently working in accordance with precautionary measures regarding the corona virus (SARS-CoV-2). Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited number of employees in the room, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Your order is under transportation by GLS company now. All the information is available by the tracking number. We ask for your understanding and hope tha you can change your opinion about our service. Best regards, Autodoc team

Posted 6 years ago

“I order 2 of these brake discs: STARK SKBD-0022870 When I should change them on my car, they did not fit, the problem is that I did get: STARK SKBD-0020337 that is not med for my car. Autodoc admit they made an auto change of my order, but refuses to send me the discs I did order. In my world, you get what you pay for, if I order A I should get A, if you get B, then they should send A and get back B. Now I have discs I did not order, but payed for and they are not correct for my car. If you like Autodoc finds this OK, then go ahead and buy from them. If you want what you order, choose another company for your orders. They find it OK to send what ever parts, if you are lucky maybe you get something you actually did order...”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are very sad that you have a such impression regarding our company. However as we have checked your issue has been solved successfully and the satisfied solution was provided. Best regards, Autodoc Team.

Posted 6 years ago

“Delivery service terrible still waiting after 10 days and trying to track is awful with no updates. Will pay higher price with someone else next time.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you've had a such experience with oue service. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 6 years ago

“My experience was totally good. The parts fit perfectly. Price was great. But delivery took more time, than expected”

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Posted 6 years ago

“In unprecedented times it may seem a little cruel to give a bad review however, I ordered a £1.50 seal for a vacuum pump from autodoc 16 days ago with an £8.50 delivery charge. since that time, and according to the tracker number, it has been sat in Germany not moving. Im fine with a delay during the covid-19 situation, but if your willing to charge a premium for delivery then you must also provide the service. I can not use my car until I receive this part to fix it. Not acceptable, avoid at all costs.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. Although we were sad to receive it. We don't have premium delivery. We provide only standard delivery. The price is based on international delivery service. Also we provide free delivery for orders over 140 GBP. You agreed, that we all are currently working in very unusual conditions. Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited number of employees in the room, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Inspite all of circumstances we prepared your order for dipatch within 2 days, as promised. We ask for your understanding, since we do our best to satisfy our customers' requests as quickly as possible. Best regards, Autodoc team

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

AUTODOC Reviews