AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordering parts to Denmark took quicker than to the UK but still the waiting time is really worth it, the parts fitted and work great and website is easy to navigate and find the correct spare parts”

Helpful Report

Posted 3 years ago

Dear Ms Bennington, Thank you for your kind feedback. We deeply appreciate your kind understanding and patience and we're happy to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“Thanks for the service Parts are of good quality and fitted well, will order again for sure Highly recommend”

Helpful Report

Posted 3 years ago

Dear Reeve, Thank you for your kind feedback. We're pleased to know you're satisfied with the services we provide. Best regards, AUTODOC team

Posted 3 years ago

“Ordered parts on 28th, arrived today, very happy with delivery time and quality of the parts. Besides, the customer service is very helpful and friendly - rang them up to find out the location of the package, they gave me the updates immediately”

Helpful Report

Posted 3 years ago

Dear Kristina, Thank you for your kind feedback! We deeply appreciate you being our customer. Best regards, AUTODOC team

Posted 3 years ago

“Just excellent service as always!”

Helpful Report

Posted 3 years ago

Dear Mr Mauri, Thank you for choosing us. We're happy to assist you in any matter. Best regards, AUTODOC team

Posted 3 years ago

“Parts arrived within the promised timescale, satisfied with the quality and service. Contacted customer support to check the parts, after they confirmed the compatibility, placed the order without any problems at all”

Helpful Report

Posted 3 years ago

Dear Regina, Thank you for your positive feedback. We deeply appreciate you being our customer and we're looking forward to our cooperation in the future. Best regards, AUTODOC team

Posted 3 years ago

“Fast delivery, good material, fitted perfectly and works well.”

Helpful Report

Posted 3 years ago

Dear Rieger, Thank you for your positive review. We'll be happy to see you among our customers again. Best regards, AUTODOC team

Posted 3 years ago

“Great good products for good prices!”

Helpful Report

Posted 3 years ago

Dear Gian Luca, Thank you for being our customer. It's very important for us to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“very good price and excellent product”

Helpful Report

Posted 3 years ago

Dear Mr Bordin, Thank you for your kind feedback. We're happy to know you enjoy shopping with us! Best regards, AUTODOC team

Posted 3 years ago

“Just excellent service as always. Thank you!”

Helpful Report

Posted 3 years ago

Dear George, Thank you for your kind review. We're pleased to know you're satisfied with our services. Best regards, AUTODOC team

Posted 3 years ago

“Well I had no issues with either parts received or delivery time. The parts came from Germany so clearly it will never be next day, mine took circa 7 days from date of purchase to door. Bargain price for a couple of ABS/Speed sensors and reluctor rings by comparison to one or two of the bandits operating within the UK (about a quarter of the price).”

Helpful Report

Posted 3 years ago

Dear Badym, Thank you for your positive feedback. Indeed the delivery time from Germany to the UK is 4-6 working days and we're working on improving our services on everyday basis. We sincerely appreciate your kind understanding and patience. Best regards, AUTODOC team

Posted 3 years ago

“I have been cooperating with you for several years. Everything is fine! Thank you”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for choosing us! We're happy to be of a good service for you. Best regards, AUTODOC team

Posted 3 years ago

“Extremely pleased with my purchase. Needed a head light. They found a new one, which was dispatched from Germany, much cheaper than buying a second hand one here.”

Helpful Report

Posted 4 years ago

Dear Karl, Thank you for sharing your experience. It is great to see you satisfied. We will be happy to supply you with more parts in future! Best regards, Autodoc team

Posted 4 years ago

“Quick delivery and great prices to UK from Germany. They contacted me to make sure the parts were correct before dispatching them.”

Helpful Report

Posted 4 years ago

“They contacted me to make sure the parts were correct before dispatching them. Quick delivery and great prices to UK from Germany.”

Helpful Report

Posted 4 years ago

Dear Ethan, Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Waited longer than I thought but well worth the wait saved £100 on a power steering pump will be back again just allow delivery time”

Helpful Report

Posted 4 years ago

Dear Mark, Thank you for your feedback. Please note that information about our location is available on our website: https://www.autodoc.co.uk/services/company AUTODOC is now active in more that 27 countries. Our goal is to offer our customers high-quality car parts at affordable prices so they can enjoy owning a car in perfect condition. We hope that parts will serve you will and you will revise your rating. If you have any questions, don't hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“Have used AUTODOC for 5 or 6 years, always a good service and very good prices, I was a bit worried about my recent purchase with Brexit etc but I needn’t have worried, goods arrived on the 8th April , well pleased, all fitted to my car now and working well,”

Helpful Report

Posted 4 years ago

Dear John McGowan, Thank you very much for your kind words. We will continue to delight you with high-quality service. Best regards, Autodoc team

Posted 4 years ago

“I ordered a part on the 2nd of April still waiting for it over a week.. This is very very bad as my car is occupying space at the garage”

Helpful Report

Posted 4 years ago

Dear customer, Please note that on your email address we sent notification with tracking number of the parcel. By this tracking number you can track the package location at any time. The parcel is in transit now. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“I order on 26.03.2021 and I received my parts on 5.04.2021 straight to my door. Destination delivery Ireland. Thanks guys for online service. Recommended 👍30 euro delivery payment for 16kg.”

Helpful Report

Posted 4 years ago

Dear Alex, We really appreciate you taking the time to leave us a 5 star review. We will be happy to see you among our clients again and will be very happy to be helpful for you. Thank your for choosing our service! Best regards, Autodoc team

Posted 4 years ago

“My order came quickly, nice price. Would buy from again”

Helpful Report

Posted 4 years ago

Dear Harley , Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Easy to navigate Web site. Excellent choices to suit all budgets. Good delivery times.”

Helpful Report

Posted 4 years ago

Dear Matthew , Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,097 reviews