AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company, however delivery times need to be improved for customers outside or Germany.”

Helpful Report

Posted 4 years ago

Dear Sofia, Thank you for choosing our service and for your loyalty. We will work to improve our services for you. Best regards, Autodoc team

Posted 4 years ago

“Fast dispatch and shipping times to Ireland, best price on internet for same product from other car part companies.”

Helpful Report

Posted 4 years ago

Dear Mikey Jones, Thanks for your review! Glad to see you satisfied! Best regards, Autodoc team

Posted 4 years ago

“This time the delivery took longer. But the price is worth it. I found everything I needed and saved around £250!! So glad I found this store.”

Helpful Report

Posted 4 years ago

“Very helpful staff and amazing prices 100% recommended. thanks”

Helpful Report

Posted 4 years ago

Dear Tom, Thank you for your nice review! We’re really pleased that you would recommend us, and we really appreciate your feedback. Best regards, Autodoc team

Posted 4 years ago

“Excellent service, good value of the parts and very supportive team. Long delivery to USA was worth it. Will order again for sure.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your kind review! We appreciate you being our customer. Best regards, Autodoc team

Posted 4 years ago

“Good Service! Ordered some spare parts for my car recently, and I am satisfied with the price, service and delivery time for the products. As well had an discount for the next order, and will be using them further.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for reviewing our service! Your feedback is much appreciated. Best regards, Autodoc team

Posted 4 years ago

“Excellent service. The price was substantially cheaper than after sales at the local franchise dealership. The product was as the original part from the same manufacturer. I would highly recommend them.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your detailed review! We are glad that you are satisfied and thank you for your positive feedback. Best regards, Autodoc team

Posted 4 years ago

“Brilliant in every way. I'm a mechanic and the choice of parts is great, you don't have to buy the cheapest all the time. Easy to use website and parts don't take too long to arrive. Very easy to use. I'll be a lifelong customer unless I'm absolutely desperate for something.”

Helpful Report

Posted 4 years ago

Dear Oliver, Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Thank you for being our customer! Best regards, Autodoc team

Posted 4 years ago

“You need to have some knowledge on cars in order to get the right part, they don't have plate recognition to make it easier. Delivery took a while since part came from Germany but price was the best factor for the full 5 star.”

Helpful Report

Posted 4 years ago

Dear Jan-Peter, Thank you for your review! We are glad to be helpful for you. Please don't hesitate to contact our support team. We are always ready to assist you with parts selection. Best regards, Autodoc team

Posted 4 years ago

“After reading the reviews on here was not sure to use them. I decided to and checked original part number against theirs, and all good. Placed order on 14th Des, tracking of delivery was a bit hit and miss, but part arrived 20th Dec as per email. Genuine part fitted yesterday and fixed problem and £300 cheaper than Skoda. Understood they were based in Germany and delivery was around a week, worth it due to the saving! Would use again.”

Helpful Report

Posted 4 years ago

Dear Brian, Thank you for sharing your purchasing experience! The whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. We'll be happy to provide you with parts of the best quality and price. Best regards, Autodoc team

Posted 4 years ago

“Nothing to add. You are perfect, good quality and good price.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your positive review. We're thrilled to know the ordered goods have met your expectations. Best regards, Autodoc team

Posted 4 years ago

“Awesome prices and customer service was very helpful. Thank you guys a lot”

Helpful Report

Posted 4 years ago

Dear Naomi, Thank you for your review. We appreciate your cooperation. Besr regards, Autodoc team

Posted 4 years ago

“Very happy with the part received. Delivery time was not quick but okay”

Helpful Report

Posted 4 years ago

Dear Roope, Thank you for review and for your loyalty! We are glad that your purchases have met your expectations. Thank you for choosing our service! Best regards, Autodoc team

Posted 4 years ago

“Very happy with the part received. Delivery time was not quick but okay”

Helpful Report

Posted 4 years ago

“I ordered control arms and received parts within a week. Earlier I ordered different brand spare parts for my MOT, and everything fit well. Good choice store to save some money and get all you need in one package.”

Helpful Report

Posted 4 years ago

Dear Marek, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Best regards, Autodoc team

Posted 4 years ago

“Great service great delivery and easy to deal with”

Helpful Report

Posted 4 years ago

Dear Customer, We really appreciate you taking the time to leave us a 5 star review, thank you! Best regards, Autodoc team

Posted 4 years ago

“There was a mistake on my order but they sent me return label even though I did not have safebuy option.”

Helpful Report

Posted 4 years ago

Dear Sreehas Abraham, The Safe order option only extends return period and gives opportunity to return goods with free return shipping. It doesn't include compatibility check by our technical specialists. You can find more information about Safe order option by following link: https://www.autodoc.co.uk/services/shipping For detailed compatibility check feel free to contact us via chat, phone, email or contact form on our website: https://www.autodoc.co.uk/services/contact We will be happy to reply your questions and to help you with parts selection. Please don't hesitate to contact us for support! The whole staff works every day so that your purchases could always be satisfactory. Best regards, Autodoc team

Posted 4 years ago

“Always great quality for a reasonable price :+1:”

Helpful Report

Posted 4 years ago

Dear Customer, We are glad that your purchases have met your expectations. Thank you for review! Best regards, Autodoc team

Posted 4 years ago

“I looked at reviews of Autodoc as I needed 2 rear air bags for my Mercedes E class. MB prices were ridiculous and reviews of the cheap Ebay Chinese bags was not good. So I contacted AUTODOC on “chat”, confirmed the parts I wanted with my vin number and then found if I used the APP the price was better. So after some serious deliberation, I placed an order. That was on a Friday the order was confirmed immediately and I was informed that the next days were rest days. Late on Monday I was informed the parts were picked up by the delivery company. I was able to track the parts and they were delivered on following Monday just 7 working days. They are top class Arnott bags a whole lot cheaper than I can but in the UK. So full marks to AUTODOC delivery from DE to UK if u can wait for the parts it’s definitely worth while.”

Helpful Report

Posted 4 years ago

Dear Geoff , Thank you for sharing your experience! The whole staff works every day so that your purchases could always be satisfactory. It's great to know that you were pleased with our service. We will be happy to see you among our clients again! Best regards, Autodoc team

Posted 4 years ago

“Great service ...not very long to wait and great price, not like from locals”

Helpful Report

Posted 4 years ago

Dear Tared , We are pleased to know that you found our service useful. Thank you very much for the positive feedback! Please, continue to follow our offers. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,097 reviews