AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got prepared for my MOT. Thank you for the prices guys”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your review! We are glad to be useful for you. Best regards, Autodoc team

Posted 4 years ago

“I have ordered a spare part for my Golf and it arrived earlier than expected. Now fitted to the car and everything works well again. Hopefully my baby has many, many years of travel ahead with the new clutch. I also recommend checking with the original part number that the part really fits. Cheers.”

Helpful Report

Posted 4 years ago

Dear customer, We thank you very much for your order, and we really appreciate you taking the time to review our service. Punctuality is extremely important to us, so it's brilliant that your spare part arrived on time. Best regards, Autodoc team

Posted 4 years ago

“The gas struts for my Subaru, were easily fitted and are working fine. Chat service was useful and in time”

Helpful Report

Posted 4 years ago

Dear customer, It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review! Best regards, Autodoc team

Posted 4 years ago

“The gas struts for my Subaru, were easily fitted and are working fine. Chat service was useful and in time”

Helpful Report

Posted 4 years ago

Dear customer, It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review! Best regards, Autodoc team

Posted 4 years ago

“I was surprised how easy it was to find the parts for my car. You just had to put the original part number. Parts were very keenly priced and delivered promptly.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your review! We are pleased to know that you found our website easy to navigate, and we are even happier to know that everything went smoothly during your purchase. Best regards, Autodoc team

Posted 4 years ago

“Great company. Always buy from them. The prices are cheap and the the products are good. Received my Brembo shocks far quicker than I expected .”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“Ordered with unbelievable price, goods were delivered on time with no troubles. I like that. Great service.”

Helpful Report

Posted 4 years ago

Dear customer, It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review! Best regards, Autodoc team

Posted 4 years ago

“Autodoc suggested a starter , based my Car Reg Number , which proved incorrect when promptly delivered. A I had to get a locally sourced starte to get the car on the road , They set a prepaid return label for return to Germany, and subsequently refunded my payment by PayPal. Could not fault service, staff were sympathetic and sorted out the return, and I would use again”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your loyalty! Your feedback is very appreciated and means a lot for our support team. We will be happy to see you among our clients again and will be very happy to be even more helpful for you! Feel free to contact us, if you have any questions. Best regards, Autodoc team

Posted 4 years ago

“Have used them for a while now, I have to agree that delivery is a bit slow, however great range and normally excellent prices. I have had to return a few items in the past and have always found their service with this excellent, i do always have safe order i admit its about £4 per order but i find it worth it. i probably order of them on a weekly basis, some of the items i buy from them are so much cheaper that its worth me stocking. They are helpful.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you so much for your positive feedback! It's great to know that you find our service useful. We have over million items in our catalog and we will be happy to supply you with them at best prices. Please feel free to contact us for support, and we will be glad to assist you. Best regards, Autodoc team

Posted 4 years ago

“Just received my second order from autodoc and I am extremely pleased. Postage is a little slow but if you are in no hurry they are extremely good value for money.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are glad that you are satisfied and thank you for your cooperation. Your satisfaction is our satisfaction. Best regards, Autodoc Team.

Posted 4 years ago

“Just received my first order from Auto Doc and I am extremely pleased with the product, especially the price, excellent, will definitely use them again”

Helpful Report

Posted 4 years ago

Dear customer! Thank you very much, we will be happy to see you again among our clients. Best regards, Autodoc Team.

Posted 4 years ago

“I ordered a relay and from start to finish it was easy and great communication. The relay arrived in a couple days kept intouch through out I’ve fitted it and great well happy and would definitely recommend and I for one would buy again !! A1”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. First of all, we would like to say thank you for your loyalty. Please, continue to follow our suggestions, we are waiting for you! Best regards, Autodoc Team.

Posted 4 years ago

“Ok, I ordered fog lights for my ford Mondeo. I fully understood from the ordering process that although a co.uk website the parts would be coming from Germany. The price for the parts were competitive and what really took my attention was that the website is really easy compared to others to work through and I could order the fog lights very easily. The parts took 8-9 days to come but that worked fine for me and were delivered very well packaged so not to be damaged. The parts are very good quality. I looked on here only after I had ordered and paid for the fog lights and became very concerned with what I would receive. But CREDIT where CREDIT is due I must say I am very impressed with my service I received. Well done AUTODOC.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your positive feedback, the whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. Best regards, Autodoc Team.

Posted 4 years ago

“Fantastic service,rear silencer needed for a smart car,no help whatsoever in Northern Ireland,supply problem in uk Covid19 Auto dock had the part and I had it delivered in an amazing 10days,part perfect and great price Very helpful staff from start to finish,will use auto dock BERLIN again”

Helpful Report

Posted 5 years ago

“Got a great price on a full set of brembo discs and pads. Online chat was very helpful when I asked them to confirm they were all the correct parts. Delivery did take a bit longer than I hoped but was still only 12 day. Not bad considering the global impact of covid. Looking forward to my next order being delivered now.”

Helpful Report

Posted 5 years ago

“Thank you for arranging for my items to be delivered even with the world pandemic. Items have been delivered in a timely manner and are good quality trw parts”

Helpful Report

Posted 5 years ago

“I ordered my brake kit and some other items, considering the current Covid-19 and the fact the company is based in Berlin Germany, I'm very happy with the 13 day delivery after the order was placed, I was able to track the order daily with the parcelforce tracking number they provided and my items were packed well and of good quality. I Used the Autodoc app which was easy to use and items were discounted. Great service and I will use again as the value for there items are well priced.”

Helpful Report

Posted 5 years ago

“Ordered part's for my bmw on Friday 1st May. Items were in UK 🇬🇧 by Thursday 7th. Arrived to me on Monday the 11th. All parts correct and good quality. Very impressed especially as during Covid19!”

Helpful Report

Posted 5 years ago

“I ordered some specialist oil for my car. The delivery took 4 days and I saved a small fortune. I cannot fault this company. Many thanks and I won’t hesitate to use your services again.”

Helpful Report

Posted 5 years ago

“I don't see what the issue Is, I've ordered multiple times from autodoc, during covid and outside covid. Yeah, they are taking a bit longer now but still, had my parts on my adress after 8 days, which is still respectable. If you can't wait a couple of days for the parts just go to a garage, pay double and wait "only" four days instead. Keep up good work AutoDoc”

Helpful Report

Posted 5 years ago

AUTODOC is rated 4.1 based on 1,097 reviews