AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy to find needed part, when all local stores are closed. Customer service was helpful to choose the best one.”

Helpful Report

Posted 5 years ago

“Customer service was efficient. The shipping time was longer than expected, but it's ok in Covid's days.”

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Posted 5 years ago

“Received my order within 5 days. After all I understood, that I didn't need some parts I ordered. Made a call. They've asked if the parts were still new. In 3 hours I received instruction and prepaid label. I've sent goods back on same day. Great prices and great service.”

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Posted 5 years ago

“I was so happy to find parts for my car these days when so many stores are not available for purchase. Many thanks to these guys who also helped me choose what I need. Everything fits and I am very satisfied.”

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Posted 5 years ago

“Very happy with the service I received App is fab to use and ordering a breeze Items came within 5 working days which I think is superb.”

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Posted 5 years ago

“Even though delivery took a week, I'm satisfied. Got parts of high quality for a low price, which is impossible from local store. Customer service was good enough. Received replies on all my questions. Will order again here.”

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Posted 5 years ago

“Wide selection of manufacturers to choose at reasonable prices. Guy on phone was very helpful. Delivery took a little longer than expected but they had to come from Germany. Easy to fit.”

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Posted 5 years ago

“Was worried after reading the reviews but they were way cheaper than others in the uk , so ordered a £325 worth of parts , tracking was sketchy as it was in german and very sketchy , parts arrived in 7 days is TNT I think , superbly packaged , cant really fault them other than the tracking info . Use paypal and your covered though . I will use them for parts again .”

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Posted 5 years ago

“After my last 1 star review today I can finally give a 5 star for fast dispatch and fast delivery. Items great like always”

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Posted 5 years ago

Dear Customer, Thank you for loyalty and for your positive feedback. The whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. Best regards, Autodoc team

Posted 5 years ago

“The order turned up in about a week as expected. Not bad considering from Europe. Parts seem good and I will use this service again. The price was great.”

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Posted 5 years ago

“Although the order took a week to arrive, it is a quick and easy way to find car parts with quality brands and good prices. I definitely recommend Autodoc to anyone who is looking for car parts with affordable prices.”

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Posted 5 years ago

“Excellent service. Great communication and reasonable price. Easy to use website and app.”

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Posted 5 years ago

“I ordered a coolant flange for my vw polo. Saved a ton of money and to say I ordered it on the 31st December and I have had it delivered today on the 9th January from Germany. Brilliant service and correct part for my vehicle. As I knew the part code. I can't understand why so many bad reviews. 5 star service for me. On my first order.”

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Posted 5 years ago

“Verry happy, I recomanded , and I want to halp other people, thank you verry much for this possibility!!”

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Posted 5 years ago

“Hello! I recomanded this Autodoc company, good price, good quality, good customer service, allways ready to halp, I recomanded !!!”

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Posted 5 years ago

“Have placed four orders with this company and goods arrived in perfect condition.”

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Posted 5 years ago

“perfect parts perfect delivery and friendly staff very helpful highly recommnded”

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Posted 5 years ago

“excellent service, delivery on time”

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Posted 5 years ago

“today I have put KV Switches, control bow (cruises control) and everything is working properly ,, Thank you”

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Posted 5 years ago

“today I have put KV Switches, control bow (cruises control) and everything is working properly ,, thank you”

Helpful Report

Posted 5 years ago

AUTODOC is rated 4.1 based on 1,097 reviews