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Automotive Superstore Reviews

4.4 Rating 2,480 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
10,841
 Metrics
4.4
Based on 2,480 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Anonymous
Verified Buyer
“Able to find exactly what I need for a good price.”
Helpful Report
Posted 1 year ago
Peddar
Verified Buyer
“Quick postage, good price”
Helpful Report
Posted 1 year ago
Brian
Verified Buyer
“Good service and great range of products. Easy to use online ordering.”
Helpful Report
Posted 1 year ago
Gavin
Verified Buyer
“The service is fantastic (Tony) communication with me and my package was even better thx you Tony”
Helpful Report
Posted 1 year ago
Roger
Verified Buyer
“Whilst the goods were easy to order, we had hoped it would be like e bay where goods are despatched same day. I had a person who was going to help me fit all this however because of the 3 day delay in despatch he has gone home. Dedpatch tome very disappointing.”
Helpful Report
Posted 1 year ago
Richard
Verified Buyer
“Frirndky,helpful staff. Hard to get through on the phone ? Need more staff”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Very good instore service, thank you!”
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Posted 1 year ago
Rick
Verified Buyer
“Very easy & very quick”
Helpful Report
Posted 1 year ago
Darren
Verified Buyer
“Had a wrong part issue. Was a little hiccup get an answer back . But once Tony was on the job all got sorted quickly and nothing was a problem.”
Helpful Report
Posted 1 year ago
Andrew
Verified Buyer
“Feedback, wait till the order is received before asking for a review....”
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Posted 1 year ago
Andy
Verified Buyer
“Terrific help - Thank you! - in getting our brake rotors to us in time (overnight, via AUSPOST, in fact) for our mechanic's good work to be finished in time for our planned, overland trip.”
Automotive Superstore 5 star review on 7th February 2024
Helpful Report
Posted 1 year ago
Emmanuel
Verified Buyer
“How stupid can it be??? Sold me a lock without a key! When i asked where is the key, they answered me back with a photo and encircled are small lettering of "key is not included" in the ad. Sense would dictate you to sell locks that will come with keys!!!! I almost fell out of my chair when i tead your reply!!!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I still haven't received my order. Almost 3 weeks going to occur and still in transit. I am living in urban area. The product was processed and dispatched in almost 2 weeks after making an order.”
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Posted 1 year ago
Anonymous
Verified Buyer
“I have been looking for a new head unit for my car. Automotive Superstore’s website was fantastic. Easy to navigate with plenty of information to make a decision. Not being familiar with modern head units and what else I would need, I messaged the guys and they responded quickly and answered all of my questions. Great service. Also the price of the unit was the best I could find made even better by a 10% discount. Too good.”
Helpful Report
Posted 1 year ago
Tanya
Verified Buyer
“Purchased on 01/02/24 and it’s now 05/02/24 and i am yet to get any shipping information on my purchase”
Helpful Report
Posted 1 year ago
Michael
Verified Buyer
“Found the bits needed good service and arrived undamaged but could use packing inside of box to cushion contents”
Helpful Report
Posted 1 year ago
Jamie
Verified Buyer
“Look always good to use easy to navagate,and a good variety of parts form many cars at good prices Mabe free delivery on orders over a 100 would be a thing”
Helpful Report
Posted 1 year ago
Phil
Verified Buyer
“A week after placing my order there has been no communication regarding despatch or shipping details. Where's more order?”
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Posted 1 year ago
Gordana
Verified Buyer
“Excellent !”
Helpful Report
Posted 1 year ago
Rocco Aldo
Verified Buyer
“Always has the service parts I need with a fitment guarantee at a reasonable price”
Helpful Report
Posted 1 year ago
Automotive Superstore is rated 4.4 based on 2,480 reviews
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