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Automotive Superstore Reviews

4.4 Rating 2,480 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
10,850
 Metrics
4.4
Based on 2,480 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Jarrod
Verified Buyer
“I am still waiting for a confirmation of my order.. I was told I would receive it at the beginning of the week but still haven’t.”
Helpful Report
Posted 2 years ago
Alan
Verified Buyer
“I'm happy that I can get what I need as we always have problems getting parts in WA”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great customer service could not have helped any more”
Helpful Report
Posted 2 years ago
Peter
Verified Buyer
“It was my first order and supposed to get 10% off, however the code I got on the same day did not work on the first order. Very disappointing”
Helpful Report
Posted 2 years ago
Vlad
Verified Buyer
“Great service they know their parts”
Helpful Report
Posted 2 years ago
Neil
Verified Buyer
“This is not my first order. Each time it was easy to find the correct parts, the prices were about HALF the prices listed at Supercheap. The goods have been delivered securely and quickly. What more could I want????”
Helpful Report
Posted 2 years ago
Michael
Verified Buyer
“No problems as usual. Good product selection”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Service was excellent as well as after sales service”
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Posted 2 years ago
Lorenzo
Verified Buyer
“Very good service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Still haven’t received goods”
Helpful Report
Posted 2 years ago
Merv
Verified Buyer
“Harry was great, the service was Top Draw”
Helpful Report
Posted 2 years ago
Edward
Verified Buyer
“This is the first time I've used Automotive Superstore ordering was easy enough how dispatch goes it's a case wait and see.”
Helpful Report
Posted 2 years ago
Michael
Verified Buyer
“Easy to deal with”
Helpful Report
Posted 2 years ago
David
Verified Buyer
“Item came fast with express /no support”
Helpful Report
Posted 2 years ago
Clayton
Verified Buyer
“a pleasure to deal with as for delivery time although was delivered with in time frame there was a lack of tracking information updates”
Helpful Report
Posted 2 years ago
Jim And Patricia
Verified Buyer
“I was impressed with your wide range of arts and consumables. Sadly you promised freight free on orders over $100. but then charged frieght on $130 order taking it to about $170. Can you lz explain this>”
Helpful Report
Posted 2 years ago
Geoffrey
Verified Buyer
“The range of products is fantastic. Delivery was fast & hassle-free. My current order was online and I found that the website was so easy to understand and use. My previous order was by phone and the Sales staff were very courteous and knowledgeable. In short, purchasing from Automotive Superstore is a pleasant experience.”
Helpful Report
Posted 2 years ago
Stephen
Verified Buyer
“No point asking for a review until goods are received. My last experience was AWFUL. It was during covid lockdown so was willing to try once more. Took 3 months for receival. Here's hoping this new purchase experience is different.”
Helpful Report
Posted 2 years ago
Phil
Verified Buyer
“Online shopping experience was simple and easy. OEM part arrived quickly as promised. It is now installed on the car. Was kept informed throughout the journey. Would recommend”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Good range of products and generally competitive prices on most items. 10 minute click-and-collect for online purchases means 10 minutes after someone has processed the order. I went to the store one hour after I placed the order and the order was yet to be looked at. Thankfully, in-store service was quite good and they arranged for the items to be quickly processed.”
Helpful Report
Posted 2 years ago
Automotive Superstore is rated 4.4 based on 2,480 reviews
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