Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,155 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

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English

“Ordered three days ago. Nothing takes three days when it’s “in stock””

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Posted 1 year ago

“Good service great people”

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Posted 1 year ago

“Click and Collect takes 1 week to be ready. while all other stores do it within few hours.”

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Posted 1 year ago

“It arrived very late considering that it was supposed to reach me within 3 days at most”

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Posted 2 years ago

“very bad from shipping, to support to service to item. I will be coming in on n wednesday for an exchange or a refund. Very disappointed that i waited so long for my order just for it to come missing a key piece. Let alone my item being second hand when i paid full price. That’s unfair and unjust to me.”

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Posted 2 years ago

“Product was the wrong item. Contacted customer support without any response attempted to call no answer. DO NOT BUY FROM THESE SELLERS.”

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Posted 2 years ago

“Automotive superstore's use my vehicle parts selector completely flawed. Incorrect wipers sent twice. One would assume by using "Parts to fit My Vehicle", one would receive Correct parts. Alas upon receiving package I opened the blister pack to fit to my vehicle, to realise wipers were unsuitable for hook type wiper arm fitment. Despite Automotive Superstore's Parts selector's assurance they were specifically designed for hook type application. Save your money and time. I will be shopping elsewhere.”

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Posted 2 years ago

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Posted 2 years ago

“The brake parts I bought were wrong listed by Automotive Superstore as to fit my car (5 hole brake discs never fit 6 stud wheel hubs) it took 3 weeks to get parts in the first place and then about 5 weeks to get about 10 % less back and on top off it I had to pay $41 return freight . I had to remind AS again and again otherwise I wouldn't have any money back yet. AS staff was reasonable to deal with I certainly want to buy anything again from AS”

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Posted 2 years ago

“Prompt service. Quality product. Thankyou”

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Posted 2 years ago

“I'm not reviewing the part. I'm reviewing the service. Considering I paid for Premium shipping-Auspost, this order was placed outside the Dispatch & Handling Time. This then took the shipping time to deliver. Why does it take 4 days to dispatch when the parts are in store?”

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Posted 2 years ago

“Think you sent the wrong parts. As photo will show. Regards Steve”

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Posted 2 years ago

“Service excellent along with goods supplied, Only negative was delivery which was slow and not tracked well”

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Posted 2 years ago

“I only received 2 of the 4 I ordered. Ive been told the others have been sent but still waiting”

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Posted 2 years ago

“The process of selecting, ordering and delivery of needed car parts whent very smooth. Talking with the superstore staff was helpful and friendly. Will be ordering some more products soon. Thanks for the great service. Regards Albert.”

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Posted 2 years ago

“I will be using this company in future again,and I will recommending to all my friends. Thank you.👍”

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Posted 2 years ago

“Delevery was good. Lack of communication.”

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Posted 2 years ago

“Never again. Waited one month. Canceled the order. 2 days later get a message from the support team that has been sent on that day and return is possible but I will have to pay a restocking fee. Going to fly to Sydney from Perth to give the part back.”

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Posted 2 years ago

“Very Poor after sales service. Following a fault in the rear mirror camera the store was notified. I tried phoning but on hold for over one hour...gave up Tried live chat but no response for over an hour.....so had to give up. Tried email but no response for over a week then many follow up emails to get anything actually happening. The Superstore firstly could not believe it possible that mirror could not be working! then they said its a claim to the manufacturer....which it is not under consumer laws. no mention of return to refund, which should have happened. Ended up shelling out another $80 to buy the faulty part from Frankies Auto Electrics, and now the whole mirror unit works well. This was a much easier option then dealing with the Automotive Superstore customer service which is woefull. Next time I will shop with Frankies Auto Electrics.”

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Posted 2 years ago

“Very good service and my purchase arrived promptly!”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 2,155 reviews