Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,019 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,019 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, great prices and quick delivery”

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Posted 2 years ago

“Excellent service, parcel arrived well packed and on time, would recommend this Store.”

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Posted 2 years ago

“Great service. Saved about $60 on a head unit and got the whole installation kit. Ordered and had the delivery within 2 days. Everything I needed to install with the exception of one connector for the stock camera. Typical of Alpine to have a funny fitting.”

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Posted 2 years ago

“My initial experience was good when I ordered the part, it arrived in good time as it was near christmas, when I received the part it did not fit, so contacted the store and could not get any response so then rang and got on to a sales rep that gave me the procedure for returning the part. I had to order the right part and pay for it as I was told that this was the fastest way to do the change over. I have received the new part that fits, but I have sent emails every few days with no reply till I sent one that I asked to speak to the complaints manager, I got a reply that stated they have been inundated with returns and are working their way through them. They could have told me this over a week ago and I would have been more forgiving , but silence is not golden, it erodes your trust in the company your dealing with. All I want is for them to let me know when they are giving me the refund of the wrong part, not hard I would have thought.”

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Posted 2 years ago

“The replacement radio and dash control console for my ba ute was promptly delivered and was an easy install with excellent instructions. Yes I would buy here again, well done Automotive Superstore, Cheers”

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Posted 2 years ago

“I don't want to write anything”

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Posted 2 years ago

“Prices are good, but delivery is poor. It takes way too long to get your parts.”

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Posted 2 years ago

“all went great would buy from them again.”

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Posted 2 years ago

“Good service and good communication, can’t complain”

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Posted 2 years ago

“Placed order1/1/23, I sent an inquirey 6/1, a response from your company 7/1, I inquired 11/1 no response, I inquired 17/1 no response, 19/1 asked to cancel order and receive a refund no response, received a response 20/1 regarding shipping of my order but ignored my request for a refund on the 19/1, the day prior to you dispatching my order.As of todays date (20 days since I paid for my order) and i am still to receive my order. Your customer service leaves a lot to be desired. I am a retired business man and if I treated my customers ike you have I would have had no customers at all. Almost a total lack of communication from your company. Iam totally disgusted with your overall attitude and you have lost me and my connections with any future business with your company.”

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Posted 2 years ago

“Goods as described great service”

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Posted 2 years ago

“Fabulous service, great product at best prices. Fast processing and delivery. Nothing more can be asked for. Thank you. M”

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Posted 2 years ago

“Took over 10 days to deliver parts. It was bad weather however the delivery service did said it wouldnt impact delivery times. Also you can find the same parts in store at supercheap or autobarn for cheaper or same price. Paid $4 for premium postage, no idea how it was premium”

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Posted 2 years ago

“most happy fella's. Very quick responce time and postage. Sweet as 🤔👍🍺”

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Posted 2 years ago

“I ordered a radiator fan unit which was considerably cheaper than alternate suppliers. Item received in a timely manner and fixed our problem saving me $100's v getting repaired by mechanical shop. Will definetly be using Automotive Superstore when any car parts required:)”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Awesome service product as described cheers”

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Posted 2 years ago

“Right product, right price, and timely delivery.”

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Posted 2 years ago

“Paid for item on a Sunday the 8th and item wasn’t received until Wednesday the 18th. I can get parts internationally sooner!”

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Posted 2 years ago

“Ordered a new pioneer head unit Christmas time. Sent them a few messages over the next 2 weeks looking for updates as I'd received nothing and I had checked that the store was open for business and no communication. (If the equipment isn't in stock just let people know that's all I ask!) My emails were never answered. Finally I called them and was told everything was in stock but just waiting on a USB adaptor.... Seriously!? Just send it!! The girl I spoke to was very apologetic and said it would be sent express next day. Well a week later it finally came (some express post). I paid for all of the plug and play adaptors to retain the steering wheel controls to fit a pioneer system straight into a Hyundai Veloster with fascia kit. Connected it all up and guess what.. no sound and steering wheel controls not working. Disconnected everything a few times to see if the interface box would begin working but no it didn't. Seriously I'm going to have to communicate with these guys AGAIN and probably wait another couple of weeks for a solution. Very unimpressed and very unlikely I'd ever use this company again. I honestly recommend going elsewhere”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 2,019 reviews