Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,611 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate to find what you're looking for.”

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Posted 1 year ago

“Web page was difficult to navigate and did not give me the options for the bundle i ordered, tried to rectify, not sure if successful, tried to ring, no one answers, hope i get the right parts, last delivery was incomplete and no one has told me anything ?”

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Posted 1 year ago

“Very good to deal with.”

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Posted 1 year ago

“A fantastic online website, great specials and good quality brands”

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Posted 1 year ago

“Glad I found the stereo speakers update for a good price at Automotive Superstore”

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Posted 1 year ago

“Unit does not work properly, no air conditioning, hazard lights and steering wheel controls.”

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Posted 1 year ago

“Placing the order for the head unit bundle was quite easy, But at the start of my choosing which head unit suited me a side window popped up saying sign up for sms notifications and I will be eligible for 10% off my order. So I signed up and waited for the discount code to be sent, and I waited , and still no code came through. So after a while I began thinking that was a waste of time and I placed the order. And then straight away the discount code came through..???? So I missed out on the discount for my purchase. Very cheesed off about that. I hope the order goes a bit better than the advertising.”

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Posted 1 year ago

“Placed order got confirmation it's been over a week & nothing with an eta. Would be good to know estimated time of delivery so i can work around it.”

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Posted 1 year ago

“would love this store if had option of express post on some items”

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Posted 1 year ago

“Mr Nyuen was unbelievable with his help and advice. Best phone rep l ever met on line. 😃😃😃”

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Posted 1 year ago

“My Invoice #100694077 and Order #100814079 are these, when I when to the site it only mentioned 1-3 business days for dispatch and handling and I specifically chose to pick from Dingly Village. I was planning to collect it today to fix them on Saturday. Even the email does not say from where I could collect nor when. I am very dissapointed customer and not sure if I would consider purchasing anuthing in the future.”

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Posted 1 year ago

“The staff were very helpful”

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Posted 1 year ago

“Difficult to navigate and find parts Incorrect information shown on site Registration input brought up incorrect vehicle choices. Terrible response from Frazer - He could easily find the right part it's the site of business he works for, he's not a customer. He's prepared to lose a customer (with 8 vehicles in the garage) over a $33 part. Not coming back here again.”

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Posted 1 year ago

“Just placed my second order with Automotive Superstore. Website is clear and precise for searching to find what I needed for my specific vehicle. Pricing is very competitive across all lines and well respected brands.”

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Posted 1 year ago

“Order process was standard but delivery and communication very poor. The only communication is outward via text to the customer. This would be ok if the information was accurate. I had shock absorbers but the bushes needed were in a lost separate order. Hopeless. If you want to be a reliable retail player you must be interested in changing your really poor customer service. 1 out of 10.”

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Posted 1 year ago

“Purchasing the bundle was so easy. One click to select my items and easy checkout. Thank you”

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Posted 1 year ago

“The only issue I have is not receiving a tracking number to see when I will receive my order or any kind of time or date on when I should expect it”

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Posted 1 year ago

“This is where I get car parts that I can't find anywhere, they seem to have it all and with the best deals. Specifically, I source all my Mackay parts from AS. I would like order more if not for my location (Adelaide SA) which involves delivery fee - i'd prefer click and collect purchases. They do have free delivery based on total amount but my purchases are always below minimum.”

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Posted 1 year ago

“Easy website to use. Easy to find what I after and pay for.”

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Posted 1 year ago

“I tried to find out if my click and collect order was available from your dingley property, but your 1300 number says you don't respond to already ordered enquirys.so I sent an email,don't know how long I have to wait?”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 3,611 reviews