Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,611 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Very Bad at sending orders. Over a week ( 7 days ) still has not been dispatched. Do not order from this company if a want in a hurry.”

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Posted 1 year ago

“Hopeless, still waiting over a month for an item not delivered, with no correspondence, ordered a head unit online but was unable to change the bundle to what i needed, so for over $700 i have been sent a cable, try ringing on the phone number they give you, HaHa, no answer, you have go online and chat with a computer, good luck,”

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Posted 1 year ago

“Customer service for retrieval of parts in store is very poor i won't use this mob again”

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Posted 1 year ago

“Competitive prices and portal is easy to use and has comparative parts in other brands which helps in purchase decision.”

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Posted 1 year ago

“I highly recommend, cheers 👍”

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Posted 1 year ago

“You’re 5% off introduction offer didn’t work your system didn’t recognise your discount code”

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Posted 1 year ago

“I had to initiate an enquiry as to why parts had not shown up after nearly 2 weeks. I was then told after multiple emails that the supplier had to stock and no ETA. Communication was poor due to the fact that no stock from the supplier would have been known atleast a week prior to my enquiry, this was not passed on. If I had not made an enquiry I would have been still waiting for parts that were destined to never arrive. Pretty poor form.”

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Posted 1 year ago

“Discount code for signing g up didn't work. Never allowed you to even set a password. Website is fully broken”

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Posted 1 year ago

“The discount code didn’t work”

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Posted 1 year ago

“Have not heard about my order no emails or anything I ordered my parts over a week ago looks like money down the drain”

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Posted 1 year ago

“Ordered brake rotors, and the website clearly stated it would fit my car. The mechanic was not able to install them, they were the wrong part. I lodged a request through their form, and it took a week for someone to respond, after i tried calling the hotline and then texted the number it listed. I was then told the website said he had fitment notes. This was not the case when I ordered the parts, I am sceptical that they changed the website to update the fitment between the two parts, which still say they fit my vehicle. They have not provided me with return instructions or shipping details, and said it will be at my expense. I will never shop here again!”

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Posted 1 year ago

“Great pricing & communication”

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Posted 1 year ago

“Items easy to find on web site, and the whole process is easy”

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Posted 1 year ago

“If a mistake is made they clear it up!”

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Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

“Still waiting for advice, refunds, and newly ordered products. And the general company systems all seem illogical.”

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Posted 1 year ago

“This is my first purchase. They had a pump for my Mercedes which I ordered click & collect because they are in Castle Hill. Otherwise I am waiting 3 weeks from Mercedes in Germany and more expensive.”

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Posted 1 year ago

“I was pleasantly suprised with Automotive Super store prices. The site was easy to navigate and the customer service at their Dingley store was first class. Thanks Tom.”

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Posted 1 year ago

“good price, good service ... very happy thank you”

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Posted 1 year ago

“Quick service, best prices, Quick delivery, carry on and lead the pack!”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 3,611 reviews