Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,017 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they had what I needed at a good price.”

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Posted 1 year ago

“Make an offer doesn't work. Filter is cheap and have good supplier brand”

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Posted 1 year ago

“Ordered three days ago. Nothing takes three days when it’s “in stock””

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Posted 1 year ago

“Good service great people”

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Posted 1 year ago

“Click and Collect takes 1 week to be ready. while all other stores do it within few hours.”

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Posted 1 year ago

“It arrived very late considering that it was supposed to reach me within 3 days at most”

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Posted 1 year ago

“very bad from shipping, to support to service to item. I will be coming in on n wednesday for an exchange or a refund. Very disappointed that i waited so long for my order just for it to come missing a key piece. Let alone my item being second hand when i paid full price. That’s unfair and unjust to me.”

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Posted 1 year ago

“Product was the wrong item. Contacted customer support without any response attempted to call no answer. DO NOT BUY FROM THESE SELLERS.”

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Posted 1 year ago

“Automotive superstore's use my vehicle parts selector completely flawed. Incorrect wipers sent twice. One would assume by using "Parts to fit My Vehicle", one would receive Correct parts. Alas upon receiving package I opened the blister pack to fit to my vehicle, to realise wipers were unsuitable for hook type wiper arm fitment. Despite Automotive Superstore's Parts selector's assurance they were specifically designed for hook type application. Save your money and time. I will be shopping elsewhere.”

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Posted 2 years ago

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Posted 2 years ago

“The brake parts I bought were wrong listed by Automotive Superstore as to fit my car (5 hole brake discs never fit 6 stud wheel hubs) it took 3 weeks to get parts in the first place and then about 5 weeks to get about 10 % less back and on top off it I had to pay $41 return freight . I had to remind AS again and again otherwise I wouldn't have any money back yet. AS staff was reasonable to deal with I certainly want to buy anything again from AS”

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Posted 2 years ago

“Prompt service. Quality product. Thankyou”

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Posted 2 years ago

“I'm not reviewing the part. I'm reviewing the service. Considering I paid for Premium shipping-Auspost, this order was placed outside the Dispatch & Handling Time. This then took the shipping time to deliver. Why does it take 4 days to dispatch when the parts are in store?”

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Posted 2 years ago

“Think you sent the wrong parts. As photo will show. Regards Steve”

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Posted 2 years ago

“Service excellent along with goods supplied, Only negative was delivery which was slow and not tracked well”

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Posted 2 years ago

“I only received 2 of the 4 I ordered. Ive been told the others have been sent but still waiting”

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Posted 2 years ago

“The process of selecting, ordering and delivery of needed car parts whent very smooth. Talking with the superstore staff was helpful and friendly. Will be ordering some more products soon. Thanks for the great service. Regards Albert.”

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Posted 2 years ago

“I will be using this company in future again,and I will recommending to all my friends. Thank you.👍”

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Posted 2 years ago

“Delevery was good. Lack of communication.”

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Posted 2 years ago

“Never again. Waited one month. Canceled the order. 2 days later get a message from the support team that has been sent on that day and return is possible but I will have to pay a restocking fee. Going to fly to Sydney from Perth to give the part back.”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 2,017 reviews