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Automotive Superstore Reviews

4.4 Rating 2,477 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
10,830
 Metrics
4.4
Based on 2,477 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Mark
Verified Buyer
“Great products, easy site to navigate. Fast delivery”
Helpful Report
Posted 1 year ago
John
Verified Buyer
“Good prices, quick delivery, no issues.”
Helpful Report
Posted 1 year ago
John
Verified Buyer
“Received incorrect/substandard product. Took over three months to get refund (finally after I lodged a paypal dispute). Still owed money for return postage & my messages ignored. Will be going back to REPCO.”
Helpful Report
Posted 1 year ago
Gerhard
Verified Buyer
“Promt reaspose and deliviry time. Easy to browse through parts on website.”
Helpful Report
Posted 1 year ago
Gunter
Verified Buyer
“Overall I am quite happy with AutomotiveSuperstore, they have good customer service. There was a problem with 2 discount vouchers which didn't work but were then reissued with new ones upon contacting them. One item for improvement is regarding quantities when proceeding to checkout. The system wouldn't allow me to check out because one item had a higher cart quantity than items available, however it didn't tell me which item it was and you have to try reducing cart quantities of items randomly until it lets you check out. Happy customer.”
Helpful Report
Posted 1 year ago
Hean
Verified Buyer
“Automotive Superstore prices are very competitive, website is very user friendly and offer in stock pick up which is excellent. Highly rate 5 stars from me.”
Helpful Report
Posted 1 year ago
Kenneth
Verified Buyer
“Good service. Prompt delivery.”
Helpful Report
Posted 1 year ago
Rodney
Verified Buyer
“Fast service and easy site to use.”
Helpful Report
Posted 1 year ago
Paul
Verified Buyer
“I placed 2 orders, 1 day apart. The 1st order took 8 business days to dispatch and the 2nd took 7 days. Both well short of the 3-5 business days you promote on your website.”
Helpful Report
Posted 1 year ago
Jason
Verified Buyer
“Easy sites to search for parts and quick and painless purchase”
Helpful Report
Posted 1 year ago
Sarfraz
Verified Buyer
“Discount Prices at Quality Products”
Helpful Report
Posted 1 year ago
Nic
Verified Buyer
“Outstanding service. Advised the exact parts for a head unit upgrade. Albert was really helpful.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Great service and fast shipping”
Helpful Report
Posted 1 year ago
Branko
Verified Buyer
“Happy for my order ,sun I received my order I used on my car and I recommend this Bosch Charger to anyone who wants to buy this charger.”
Helpful Report
Posted 1 year ago
Mark
Verified Buyer
“All items ordered as expected ( oil filters and radiator cap)”
Helpful Report
Posted 1 year ago
Robin
Verified Buyer
“.excellent communication”
Helpful Report
Posted 1 year ago
David
Verified Buyer
“Fantastic range of parts at exceptional prices. Easy to find what your looking for, especially with the My jGarage parts fitment filter.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The item I ordered arrived as expected and did what it says on the tin. My concern is that there was a massive lead time of just about one week before the item was shipped despite the fact it says it was 'in stock' If you have lead times, please display this clearly so your customers don't expect something within a period of time because of the misleading delivery times.”
Helpful Report
Posted 1 year ago
Ian
Verified Buyer
“Great website easy to navigate”
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Posted 1 year ago
Bill E
Verified Reviewer
“The small amount of parts arrived in a massive box that contained a heap of packaging and a massive useless cooler type box, and not the heavy duty offroad touring box i.e. a Frontrunner Wolfpack box,in the adveft and in the picture. I have been in contact with Automotive Superstore and they claim to have forwarded it on to Bendix. That was a few weeks ago and no result. Poor customer service.”
Helpful Report
Posted 1 year ago
Automotive Superstore is rated 4.4 based on 2,477 reviews
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