Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,017 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's really good”

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Posted 1 year ago

“I had a query on an item. Resolution was quick , courteous and efficient.”

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Posted 1 year ago

“Staff were really helpful fixed my problems well”

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Posted 1 year ago

“Quality product, reasonable price & good customer service”

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Posted 1 year ago

“Item was listed in stock however took nearly two weeks to arrive. Item arrived damaged, tried to call store several times and no one ever answers. One spark plug had totally come out of packaging”

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Posted 1 year ago

“Product easy to find, good selection, fast delivery”

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Posted 1 year ago

“No response to emails, no email updates, and still not shipped after 3 days. Under average effort compared to other retailers.”

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Posted 1 year ago

“I am utterly dismayed and disheartened by the abysmal customer service experience I have encountered when attempting to reach your company. I recently purchased some parts from your website and, unfortunately, needed to confirm whether these were the right fit for my vehicle. I made multiple attempts to contact your customer service line but was met with nothing but frustration and disappointment. Upon calling your number, I was left on hold for an unacceptable amount of time, with no one bothering to attend to my call. The lack of any response and the extended waiting period clearly demonstrate a severe disregard for customer satisfaction and basic decency. As a consumer who entrusted your business with my hard-earned money, I expected a certain level of professionalism and courtesy. However, the blatant disregard for customer inquiries and the disregard for their time is simply inexcusable. It is evident that your company places little to no importance on customer care and satisfaction. This experience has not only tarnished my perception of your brand but has also left me with a bitter taste in my mouth. I sincerely hope that you take immediate action to rectify these grievous shortcomings and prioritize customer service as an integral aspect of your business operations. Rest assured, I will be sharing my unpleasant experience with others to ensure that they are aware of the lack of commitment your company demonstrates towards its patrons. This level of negligence and disrespect is not something that should be tolerated in any industry, and I expect swift and substantial improvements to prevent such occurrences in the future”

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Posted 1 year ago

“Good prices, but you pay for that in extremely slow fulfilment & delivery. My last order took nearly 4 weeks. So don't buy here if you need it any time soon.”

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Posted 1 year ago

“Shipping could be quicker”

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Posted 1 year ago

“They have the parts I need at good prices”

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Posted 1 year ago

“First time purchasing quick response and reply with delivery information 👍”

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Posted 1 year ago

“Good product and fast delivery”

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Posted 1 year ago

“Really happy. Great price on Pioneer DMH Z5350BT Head Unit plus conversion kit for my sons car, and it arrived really quickly as well.”

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Posted 1 year ago

“Great site easy to use”

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Posted 1 year ago

“Good price, prompt delivery, good postage rate. I will definitely be using them again!”

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Posted 1 year ago

“GREAT SERVICE.”

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Posted 1 year ago

“good easy to find the required item from the store”

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Posted 1 year ago

“Great price for shockers only fault I found that the website would accept the discount code that was given to me. Otherwise a great service and will do more shopping with Automotive Superstore 😁”

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Posted 1 year ago

“Fast & Easy to navigate website Brake rotors and Brake pads were in stock unlike a lot of other websites Sharp pricing, I will continue to use for all my servicing needs”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,017 reviews