Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,148 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivered on time well packed and exactly what was advertised great job”

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Posted 1 year ago

“Very easy ordering process, excellent prices and very fast delivery - really good service !!”

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Posted 1 year ago

“The website is simple to navigate and confirmation of correct fitment is spot on. Competitive prices also. Thanks guys.”

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Posted 1 year ago

“Excellent Service – Needed spark plugs and air filter for my wife’s car and used their parts finder based on the vehicle rego which made the selection easy. The parts were dispatched quickly and arrived in 2 days so I highly recommend using Automotive Superstore and will do again. Thanks”

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Posted 1 year ago

“Went onto your website, saw the 10% discount offer and followed th einstructions, got emails saying I was now a member and another that I successfully subscribed to your newsletter. When it came to ordering and finalisng payment and applying that code, it kept saying invalid code, whether I copied and pasted it in, or typed it by hand, same result. I rang and was told I needed to have an account first, but the instruction never mentioned that, so I missed out. THen, unlike others, I stioll haven't received any message that it has been sent out, nor could I find anything on your website stating that you had it in stock or not.”

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Posted 1 year ago

“Good old fashion customer service”

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Posted 1 year ago

“Great communication”

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Posted 1 year ago

“this is the first time ive dealt with them but they are certainly proactive”

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Posted 1 year ago

“Able to find exactly what I need for a good price.”

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Posted 1 year ago

“Quick postage, good price”

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Posted 1 year ago

“Good service and great range of products. Easy to use online ordering.”

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Posted 1 year ago

“The service is fantastic (Tony) communication with me and my package was even better thx you Tony”

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Posted 1 year ago

“Whilst the goods were easy to order, we had hoped it would be like e bay where goods are despatched same day. I had a person who was going to help me fit all this however because of the 3 day delay in despatch he has gone home. Dedpatch tome very disappointing.”

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Posted 1 year ago

“Frirndky,helpful staff. Hard to get through on the phone ? Need more staff”

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Posted 1 year ago

“Very good instore service, thank you!”

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Posted 1 year ago

“Very easy & very quick”

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Posted 1 year ago

“Had a wrong part issue. Was a little hiccup get an answer back . But once Tony was on the job all got sorted quickly and nothing was a problem.”

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Posted 1 year ago

“Feedback, wait till the order is received before asking for a review....”

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Posted 1 year ago

“Terrific help - Thank you! - in getting our brake rotors to us in time (overnight, via AUSPOST, in fact) for our mechanic's good work to be finished in time for our planned, overland trip.”

Automotive Superstore 5 star review on 7th February 2024

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Posted 1 year ago

“How stupid can it be??? Sold me a lock without a key! When i asked where is the key, they answered me back with a photo and encircled are small lettering of "key is not included" in the ad. Sense would dictate you to sell locks that will come with keys!!!! I almost fell out of my chair when i tead your reply!!!”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,148 reviews