Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,917 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

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Metrics

4.5

Based on 8,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great premium offered, and when there was a slight admin issue the team solved it quickly.”

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Posted 6 years ago

Hi, Thank you for your comments and we are pleased to hear that the insurance premium was competitive. Kind Regards Carly

Posted 6 years ago

“Once speaking to a person the experience was quick and easy. Would recommend to anyone.”

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Posted 6 years ago

Hi Mike, Thank you for your comments and we are pleased to hear that you found the process quick and easy. Kind Regards Carly

Posted 6 years ago

“very smooth”

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Posted 6 years ago

Hi Michael, Thank you for your comments and we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 6 years ago

“Complete pain in the backside with the amount of extra bits you need to provide after signing up. Also have a huge APR for monthly payments which shoots the price up higher than the first figure they give you. They also take a large deposit for monthly payments then took the first payment less than 2 weeks later meaning I have paid nearly £100 in the first month when my yearly quote wasn’t much over £250! I wouldn’t go with them again- I can only imagine how bad the claims process would be after the difficulty just getting things set up.”

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Posted 6 years ago

HI Paul, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your complaint on to our customer service team and someone will be in touch shortly. Kind regards Carly

Posted 6 years ago

“Very easy to locate & navigate throughout the site”

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Posted 6 years ago

Hi, Thank you for letting us know that you found the website easy to use. Kind Regards Carly

Posted 6 years ago

“Great price insurance good customer service what more do you need.”

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Posted 6 years ago

Hi Jane, Thank you for your comments and we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 6 years ago

“New Customer. Not had need to attempt to make a claim so cannot comment on claims but starting policy appeared simple and straight forward”

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Posted 6 years ago

HI Mary, Thank you for your comments and we are pleased to hear that you found the policy simple to set up. Kind Regards Carly

Posted 6 years ago

“Possibly the easiest motor policy I have ever taken out, and I have been driving for 30 years. Covered in less than 5 minutes!”

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Posted 6 years ago

Hi, Thank you for taking the time to review Autonet, we are pleased to hear you found the process quick to complete. Kind regards Mollie

Posted 6 years ago

“It was an easily followable procedure. so good one for me.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to follow. Kind regards Mollie

Posted 6 years ago

“A call to the company was easy and speedy in order to get a policy.”

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Posted 6 years ago

Hi Dave, Thank you for letting us know you found the process quick to complete. Kind regards Mollie

Posted 6 years ago

“Easy enough to get round the site and very happy with quote etc”

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Posted 6 years ago

Hi Anthony, Thank you for the comments, we are pleased to hear you found the website easy to use. Kind regards Mollie

Posted 6 years ago

“very easy application and navigation, quick and good replies”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“Fantastic service very very fast simple to use..... Making it simple when your busy”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Very happy xxx”

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Posted 6 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 6 years ago

“Very cheap and so easy to complete online”

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Posted 6 years ago

Hi Lynne, Thank you for letting us know you found the process easy to complete online. Kind regards Mollie

Posted 6 years ago

“very quick and easy to use and and very reasonably priced”

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Posted 6 years ago

Hi, Thank you for letting us know you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Very good service, quick and easy”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Excellent, most competitive prices around and simple setup.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear the price was competitive. Kind regards Mollie

Posted 6 years ago

“CONSUMER WARNING!!!!! I have been trying to cancel this policy for over a week but it seems impossible. I called Autonet insurance last Wednesday 18th of September 2019 6 times and wires over 30 minutes on hold to they can elations team. I finally got through to an agent who advised that she cannot cancel the policy and all the cancellations team are busy. She advised that she will pass it through to a supervisor who will call me back before 7pm. They never called me back. On Friday 19th September 2019 I tried to call them again numerous times spending hours on hold and never got connected. I looked at TrustPilot to find that a lot of people were having the same issue so i sent the following email. Hi I have been trying to contact you since Wednesday last week. You have promised multiple times to call me back and failed. I would like you to call me and cancel my policy ASAP before I have no choice but to review my experience publicly. Thanks Adam There response was as follows: Thank you for that information and I have passed on your details so you should receive a call back shortly. I want to make you aware that we have a different postcode for you, so you will need to provide the address we hold on file to the agent that calls you to pass data protection. I then received a call 4 hours later from autonets cancellation team. The advisor confirmed to me that the policy was now canceled. GREAT FINALLY! Then 1 week later I receive the following letter via the post from Autonet: We refer to your goods/commercial vehicles policy and your recent call to Autonet regarding the cancellation of this insurance. As the full cancellation procedure has not been completed we can confirm your policy is active. If you wish to discuss further please contact our office. Assuring you of our best attention at all times. WHAT? So back to square one, I call and sit on hold for 30 minutes to the cancellation team. I then connect at the point I start writing this review. But no one speaks. I can hear their staff in the back ground talking about the weekend and how pleased they are that it’s Friday. In fact I am still connected and can still hear them having a knees up now 34 minutes and 12 seconds later. I MEAN WHAT IS THE AGENT DOING? I have recorded all the background chatter. I wonder if their supervisor will be interested in hearing it? APPARENTLY AT THE MOMENT THEY ARE READING EACH OTHERS EMAILS. I wonder if they are going to cancel my policy down. I have had no choice but to cancel my direct debit but I would really like to get the policy cancelled officially. Policy reference number: 2601603/10/a7T I’m going to hang up on them now all the singing from the staff in the back ground is not even in tune.”

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Posted 6 years ago

“Autonet Insurance came up with good prices and good cover. The online process was relatively easy with a good document upload facility which made the whole process much quicker then other insurance suppliers.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,917 reviews