Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Autonet Insurance Reviews

4.5 Rating 8,908 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

4.5

Based on 8,908 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Autonet Insurance Reviews

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I certainly am not going to win an i.Pad off you with my review. We bought replacement vehicle 10 days ago and it took us about 1 1/2 hours of our time simply to give the new details of the vehicle and to delete the old ones. ALL our personal details were the same, and you asked us THREE times, all the details about ourselves and the vehicle, whilst we were even on the garage's own line! The insurance premium went up, which was strange when we got ourselves a newer vehicle and it didn't have any exhaust emissions like the old one - all in all, we won't be using you next year!”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi Carol, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. When an insurance policy is purchased, it is based on the information available at the time. If this information changes, such as having a new vehicle, this may impact on the price. Unfortunately, the exhaust emissions do not affect the rating of the insurance, however, things such as the year of make and the value of the vehicle to impact on the price. Sometimes, we are able to offer an mid term update to the policy, however on this occasion, it worked out around £40 cheaper for us to set up a new policy for you instead. We apologise if this took longer than expected, but we are looking into the process and time taken for this type of transaction. Also, in terms of your review, all comments are entered into our competition equally and a winner is drawn at random. The draw will be made later this week. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Had many a night mare with this company. But they seem to be cheaper than any one else. Always trying to sell you add ons. Always asking for the documents you have sent a dozen times. Rubbish company but costs always win”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi Joe, Thank you very much for taking the time to get in touch. I will pass your message on to the relevant department, where my colleague will check the documents that we have received. Also, I will request that no marketing calls are made to your number. Kind regards Nicola

Posted 7 years ago

“Takes ages to get through on telephone & when you do there are that many options it's ridiculous. The sales agent said they would post me the insurance documents but they never arrived. Will probably look elsewhere for insurance next time.”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi Gary, Thank you very much for your comments. I'm sorry to hear that the documents did not arrive. I will ask our Customer Service team to re-sent these for you. If they don't arrive, please let me know. You can reach me at reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 7 years ago

“They got all the info that I gave them wrong,it all had to be redone. I asked twice for printed policy. Not received one yet , not good up to now”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi Roy, Thank you very much for your comments and taking the time to bring this to our attention. I will pass your comments on to the relevant department and arrange for the documents to be re-sent to you. Kind regards Nicola

Posted 7 years ago

“Not impressed. Cancelled my policy part way through as I moved house. Didn't hear anything back in reply to my cancellation email or my request for no claims proof or part refund. The following year they then automatically deducted the same amount from my bank account without my authority.”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi Nick, Thank you very much for taking the time to get in touch and bring this to our attention. I can see that you currently have a live policy with Autonet that renewed in May 2016. The policy was set up with automatic renewals, which would have been confirmed at the time of purchase. I cannot see any record of the policy cancellation emails. I will pass your comments on to our Customer Service team and ask them to get in touch accordingly, so that we can check the information that we have on file. Kind regards Nicola

Posted 7 years ago

“Far too complicated site, could not find a way to get my question over. chat line closed by time I had it sorted. telephone service diabolical ,I spent all Thursday afternoon trying to get a reply. I had to notify a change of vehicle today so I was fully covered. The price increase was far higher than i would have thought for a car with a lower emission and smaller engine size. Obviously I had no choice but to pay the increase as I needed to use the car today. As I only returned from abroad on Wednesday I had no time to get a comparison quote. I will certainly not be using your company again. Very disappointed.”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi John, Thank you very much for your comments. At Autonet, we take customer feedback very seriously and have looked into this for you. I can see that you contacted us on 10th May via email to let us know about your change of vehicle and that we attempted to call you about this on 13th May. Please accept our apologies for the delay here. In terms of the cost of the policy, Autonet are an insurance broker and work with various insurers. When a policy is purchased, it is a 12 month policy based on the information available at that time. If any changes are made to the information, such as a change in vehicle, then the insurer may change their premium accordingly. I can see that you new vehicle is new than the old vehicle, with a higher value. This is likely to have impacted on the price. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Good price, prompt quotation, but once accepted I was requested to provide information and documents that no company has previously requested during the past 40 plus years of driving. I did ask two questions on two occasions about the policy terms but these were ignored on both occasions. At least they the policy cost was cheap hence I haven't given them the lowest rating. Hopefully I wont ever find out if this lack of care extends to the claims department.”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi Keith, Thank you very much for taking the time to let us know about your experience with Autonet and letting us know that you are happy with the price. Autonet are an insurance broker and work with various insurers to provide competitive premiums to the market place. Some of the insurers that we work with request additional information such as proof of driving experience and no claims bonus. This information helps us to work with these insurers and prevent fraud across the industry. If you have any further question about your policy that are unanswered, please let us know and we can look into this for you. If required, you can reach us at reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 7 years ago

“i did a quote for my husbands van insurance and you have taken 2 weeks and still not decided if my husband is getting insurance, because he couldnt remember the exact dates of the accidents he had over the last 5 years, you are telling me again that i have to sent an email explaning why he couldnt remember these dates,he cant remember what he did last week let alone 3/4 years ago, and because you are taking so long i cant get road tax and why is my first email not good enough, you are quick enough to take the direct debit, if i knew this i would never of have chosen autonet and i certainly wont be recomending you, this is an absolute disgrace.”

Posted 7 years ago

Read Autonet Insurance Reviews

Hi, Thank you very much for your comments and bringing this matter to our attention. I can see there has been some correspondence in relation to the claims and I will pass your comments on to our Customer Service team to investigate this for you. Kind regards Nicola

Posted 7 years ago

“Unfortunately and as is often the case these days, we were promised the documents would be posted out as opposed to emailed, due to a non working printer. This was at the end of March and we are still waiting for the documents... APART from this we are happy with Autonet, SUCH a shame some companies don't do what they say...”

Posted 7 years ago

Read Autonet Insurance Reviews

Dear Mr Kettlewell, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer satisfaction and are sorry to hear that you documents did not arrive. I will arrange for someone in our Customer Service team to get in touch and ensure these are sent for you. Kind regards Nicola

Posted 7 years ago

“When changing vehicle details on insurance and spending an hour and ten minutes on the phone going through all the details with 'FOUR' members of staff, my premium doubled! After supposedly speaking with a supervisor got it reduced slightly, to be completely honest you only got my business this year because I couldn't face going through everything with another provider. Will be looking elsewhere next time and not recommending to others in my trade!”

Posted 8 years ago

Read Autonet Insurance Reviews

Hi Craig, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. If you would like us to do this, please can you get in touch by using the following email address reviewsites@autonetinsurance.co.uk. If you include your name, reference number and a few short details, we will be able to locate your file. Kind regards Nicola

Posted 7 years ago

“Price last year was £180 and this year over£300 not happy because I had to change my van and insurance why the big increase”

Posted 8 years ago

Read Autonet Insurance Reviews

Dear Mr Rutter, Thank you very much for your comments. Autonet are an insurance broker and work with various insurers to provide competitive premiums to the market place. Insurers base their prices on many different factors, with the age, valuation and model of the vehicle all having an impact on this. I can see that the vehicle you have insured this year is a newer van which has a higher estimated value than your old van. This is likely to have impacted on the price. I can also see there is a claim on file too. Although there were no costs associated with this, some insurers do change their premiums, based on the fact that an incident has taken place. We always aim to provide competitive premiums and hope that you will consider Autonet again in the future.. Kind regards Nicola

Posted 8 years ago

“Too many documents and personal information needed that took time to send. Autonet cancelled my car insurance without even an email or letter to let me know in advance. Very disappointing and your data protection should be looked to make sure it is robust with all that personal information.”

Posted 8 years ago

“I just signed up online with Autonet Insurance. I got an excellent price. However, my major concern is that the confirmation email I received from Autonet Insure did not provide me any Policy number. It said that your policy details are below but didn't give any policy no or any other form of reference number. I had to call in to confirm that I was insured and while they confirmed over the phone, they needed me to give me the webref no which I by chance had maintained. I find it quite unprofessional that I've paid for a policy and don't get the policy no immediately. For all I know if could've been a scam.”

Posted 8 years ago

Read Autonet Insurance Reviews

Dear Sir, Thank you very much for taking the time to get in touch. Unfortunately, we cannot find your file on the system, using this email address. We take your comments seriously and would like to look into this for you. If you would like us to do this. please can you get in touch by contacting me at reviewsites@autonetinsurance.co.uk. If you could include the policy holders name and date of birth, along with a short message, we will be able to locate the file. Kind regards Nicola

Posted 8 years ago

“Seemed helpful on change of vehicle then I checked elsewhere and they were £80 more expensive, guess what cost me just as much to cancel as it did to change vehicles, also £35 fee for getting a new quote???”

Posted 8 years ago

Read Autonet Insurance Reviews

Hi Mark, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. When a policy is arranged over the phone with our call centre, a standard £35 charge is applied to all customers. The policy is then a 12 month policy based on the information supplied at the time. If the information changes within this 12 month period, or a cancellation is made, charges are made to cover the costs incurred to Autonet. These costs are explained before the policy is purchased. Autonet always aim to provide competitive premiums to the market place, but unfortunately are not able to comment on the prices offered by other providers. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“this is the first time I have had to fab about with driving licence and codes in all the years of driving sent e-mail with info 5 times before they confirmed they had received it wont be using you again after this year.”

Posted 8 years ago

Read Autonet Insurance Reviews

Dear Mr Thomas, Thank you very much for taking the time to get in touch and bring this to our attention. I will pass your comments on to our Customer Service team and ask someone to get in touch with you. Kind regards Nicola

Posted 8 years ago

“I have had to send the license details for myself and the names drivers 3 times so far and still I am chased for the details. Not what I expect from an internet based insurance firm.”

Posted 8 years ago

Read Autonet Insurance Reviews

Dear Mr Abbitt, Thank you very much for taking the time to get in touch and bring this to our attention. We are sorry to hear that you are not satisfied with all aspects of the service that you have received. I can confirm that we have copies of the driving licences that you sent, but we will still need your licences codes. We have checked your file and can see that you did send these details in. However, they were not picked up by Autonet and the codes have now expired. Please accept my apologies for this, we are looking into why this happened Kind regards Nicola.

Posted 8 years ago

“I am still waiting for policy documents to arrive by post surely it should not take so long”

Posted 8 years ago

Read Autonet Insurance Reviews

Dear Ann Tideswell, Thank you very much for bringing this to our attention. Your original documents were sent on 5th February and I'm sorry to hear that you did not receive them. I will arrange for your documents to be re-sent in the post for you. Kind regards Nicola

Posted 8 years ago

“Not happy that I have just cancelled my policy only to find the admin costs cancellation costs are over £120.00 would I steer clear of you and NEVER recommend you to anyone!”

Posted 8 years ago

Read Autonet Insurance Reviews

Hi, Thank you very much for your comments. We take customer feedback very seriously and would like to look into this for you. If you would like us to do this, please can you get in touch by using the following email address reviewsites@autonetinsurance.co.uk. If you include your name and reference number, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“having taken 2 full payments for the year and 3 phone calls to get one payment back it took2 days to get a reply only to be told it would take 10 days to refund me and they wouldn't know which account they would pay back into. This is totally unacceptable when they take out monies immediately but can't refund for 10 days starting the day after they call back”

Posted 8 years ago

Read Autonet Insurance Reviews

Dear Ann Tideswell, Thank you for taking the time to get in touch and let us know about your experience with Autonet. I’m sorry to hear that you are not happy with all aspects of the service that you received. Please accept our apologies for the payment being taken twice. I believe one payment was taken when you tried to purchase online and the other payment was taken over the phone with our adviser. This refund was processed on the 11.2.16, so should be in your account for you now. We do normally advise 7-10 working days for any refunds, to cover the time taken for the transaction to process with the relevant bank. If you have not received your refund, please let me know and I will look into this for you. Kind regards Nicola

Posted 8 years ago

“Unfortunately I had to phone the 0300 telephone number as the web site had crashed . I was initially answered fairly quickly & advised that I would be charged an extra £12 for speaking to an operative. I advised the operative that the only reason I was calling was because the web connection had crashed! Fee immediately dropped! I would had gone elsewhere if this had not been the case!!. We then proceeded to read every line of my application, 10 mins! I was then passed over to another operative after being on hold for just over 2 mins I was then re read all the information from my application again, this time with lots of pauses & hold sessions, The whole process took just shy of 30 mins to complete my application. Just waiting for my itemised phone bill to arrive to see how much extra I have paid for my "insurance quote!" All said, the operatives were polite & courteous at all times Had my transaction been completed within 15 mins I would had rated as good possibly very good!”

Posted 8 years ago

Read Autonet Insurance Reviews

Dear Mr Fitzsimons, Thank you very much for your comments and taking the time to let us know about your experience with Autonet. I'm sorry to hear the process took so long and we will look into why this was. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

«
1
2
...
3
4
5
6
7
»

Autonet Insurance is rated 4.5 based on 8,908 reviews