“Aviva used a false report in order to decline my claim they had up to date information but never removed the report.
Can only be for two reasons they did not believe what I said about the damage and they used the report as a concrete reason for declining my claim. Contacted Aviva CEO about their code of practice still waiting for an opinion won't be holding my breath. Up to this point it appears Aviva would use whatever to decline a claim. They may give me an answer but I'm not laying any bets.”
“Put in a collision claim for my car 2 days ago. It almost seems like I'm inconveniencing them by making the claim as I've heard nothing back from them and in fact it seems the expectation is that I contact them and spend hours on hold waiting to talk to anyone before I get any info. I would have hoped for a call to arrange a vehicle inspection by now at the very least.”
“Invested $17,600
Aviva has taken $13,954 in fees
After 12 years if I want my cash back they will take an additional $10k withdrawal fee
From my great investment:
I lost over $10k
AVIVA take over $24k in fees.
Worst. Deal. Ever.”
“Aviva is my worst nightmare. I wouldn't recommend this company to my worst enemy. Customer Care is non existent.
It seems they can only make payments, including pension payment into a British Bank account, therefore if you are living abroad and only have a foreign bank account relating to the country you are living in, then you could have a problem. Of course they will send you a cheque, but British cheques paid into a foreign bank account take forever to clear, and that's if your foreign bank will accept them in the first place. My ordeal has been ongoing for eighteen months now and all because I live abroad and have a foreign bank account. According to Aviva it seems I am the only expat who has a pension with Aviva who lives abroad. So if you want a peaceful retirement living abroad, and don't have a British Bank account, then my advice is not to deal with Aviva.”
“Trying to cancel future automatic renewal of motor policy because premium increased too much despite 10 yrs NCD. Can’t get help by telephone or email. Telephone contact not available for cancellation of renewal. Email messages gobbledygook. My Bank have agreed not to pay if Aviva seek payment.
The “dead parrot “ sketch may come to mind for older readers.”
“Online accounts ok, but my account was not set up correctly by the system so I can not now access the online portal, and you are unable to speak to a human being to sort out the issue.”
“Is it normal for staff to call you up and want to ' review ' your life insurance policy six months after you have taken it out? Or am I victim of fraud as the so called member of the team couldn't even confirm my dob.”
“My premium has home up on first renewal by £60 pounds even though we haven’t been using our cars through the pandemic. Looking at the comparisons sites Aviva is around £200 outside the market average. I spoke to the call Centre and they stated that is the price. Looks like Aviva are profiting from customers who do not shop around, no doubt this will stop once the regulator looks how this market behaves and stop this unscrupulous business practice. Ok balance I have decided to remove all my policies I have with Aviva”
“I've got my pension with Aviva. I'm trying to move it to another company. It's been an uphill battle. It's 4 months later now, and still no success. Very frustrating. Correspondence very slow and unclear.”
“Pathetic company ....40 year client with agent and these idiots take over billing....issued an invoice with no account number to pay on line but promised to send account number ....didn't then issued notice of cancellation 6 weeks later ....i have 6 cars and boats with them plus property ...will cancel it all!!!!!!!!!!”
“Never use aviva for any insurance you will have to fight for your money and their solicitor proddow mackay they can’t even send attachments with emails this is from the manager Adam Taylor very bad company horrible people they must learn this behaviour from home they should leave it at home because the world don’t need their nasty ness.”
