Aviva Reviews

Name: Aviva
Rating: 2.08

2.1 Rating 654 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Unbelievable been with them for years! They increased my policy and i called up to ask why and they litteraly had no reason. i said and proved i had better quotes from similar insurance companies and they wouldn't even match. So disapointing that a company is not willing to keep loyal customers who have never claimed. I will not be using them again!”

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Posted 4 years ago

“An Aviva customer has reversed into my car and damaged it. I have chased and chased politely as has my insurance company and tomorrow it will be 8 weeks to the day since the incident has happened. They still haven't agreed the work to be done and i am still without my car, through no fault of my own. Frustrated beyond belief.”

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Posted 4 years ago

“Simple, no nonsense process on-line. Did not have to provide evidence NCD bonus as Aviva obtained this from previous car insurer”

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Posted 4 years ago

“rude customer service, didn’t care about complaint,increasing the price exponentially for poor service”

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Posted 4 years ago

“Paid my premiums 15 yrs and when I made a claim looking for help DENIED Took 6 weeks to get an answer and then they closed my policy Don’t go there”

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Posted 4 years ago

“Being pestered with mailboxes and red tape after taking out a car policy . Problem with being made to contact my previous insurer to obtain a letter confirming my no claim period despite sending them the renewal notice showing it.Took them almost 5 weeks to say it was not sufficient.Once upon a time insurance companies used to communicate with each other. Now you are expected to TRY and contact them by telephone holding on for ever at a premium rate.Then speaking to a person with poor diction. Aviva are not alone.A better company when they were Norwich 'Onion'.”

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Posted 4 years ago

“Very quick, responsive. Good price”

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Posted 4 years ago

“high price in 12 months”

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Posted 4 years ago

“I claimed a third party accident. aviva was least concerned to contact third party. instead they kept telling me i should get the car repaired as claim against policy. I had to run around myself and contacted third party who agreed to do the repairs. worst experience with this insurance company. not recommended.”

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Posted 4 years ago

“They saved me a lot of money”

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Posted 4 years ago

“Are you thinking to get a car insurance from Aviva? Think twice if you will pay it monthly as they will treat it as “unsecured loan” rather than insurance and THIS will give you really bad effects on your Credit Score. It happen to me! Even you pay it off in two months, that label “unsecured loan” will stay months in your record. Especially when you are thinking to get mortgage etc, Be careful with their product!!”

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Posted 4 years ago

“Very helpful when I experienced a fault with my vehicle and provided a replacement and a taxi to help me with transport. Swift in sorting out a tow truck and all was covered without affecting my no claims.”

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Posted 4 years ago

“Tried to access my online pension details - after an hour of trying I was told to call in to get them, except no-one is available until Tuesday 6th April even though I have 5 other pensions with various insurers- ALL of who had online portals I could access to gain the information on my policies and even arrange transfers, take money etc. ALL ONLINE. I posted a poor review and their social media team get in touch with me to "help" - The help was telling me to call in tomorrows someone "should" be available. They give you a push into using their online pages and then you find they don't put that information on it so its absolutely useless for the purpose it should have been designed for”

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Posted 4 years ago

“Not good two expensive”

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Posted 4 years ago

“Great and easy to use! I saved £100 🤗 , which im very happy about”

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Posted 4 years ago

“I lost my husband last year and was awarded the pension, I was informed there was some dispute, and since then there has been 0 contact, no emails, no calls. Cannot reach them as apparently they've received a high volume of calls for apparently a year now. It's bad enough to loose someone, then to expect to be made whole, then to be left in the cold with 0 ways to contact. I don't know what else to do. How is this an acceptable way to handle people who rely on your professionalism in such a difficult time? Shame on you.”

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Posted 4 years ago

“Avoid Aviva car insurance at any cost! I have been with Aviva for nearly five years. My policy was renewed on Feb 21. I received an email yesterday that my policy is cancelled due to the late payment. I called Aviva’s customer service today to figure out what is going. I was told today that Aviva was not able to process the payment in March, and they decided to cancel my policy with a day's notice. I was told that a letter was sent on Mar 4. I didn’t receive the letter. Aviva offered me a new policy for £168, twice the price that I was paying in Feb. I am shocked and terrified that Aviva decided to cancel my policy without prior notice. I was driving my car yesterday uninsured … I am shaking right now, imagining what could have happened If I had an accident while driving an uninsured vehicle. I work for health organisations supporting COVID programmes, working 16-18 hours a day. My day is disrupted. I am panicking. I don’t have time to look for a new policy. I am in tears and shaking. … Please avoid Aviva.. Only if I had an accident, unknowingly driving an uninsured car.”

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Posted 4 years ago

“My mother paid £5000 into her sunlife and then change to aviva funeral policy, she paid in every month, 2 weeks ago the day before her 94th birthday she died, We contacted aviva to get the payment for her funeral, only to here ‘ oh we contacted your mother in 2018 to tell her she needed to update her policy, if she didn’t on her death she will only receive £699,’ my poor mother had by then started suffering from dementia, she had no idea what the letter meant and left it in the drawer, so Aviva I told us they would only pay out £669, this is a awful treatment and a terrible way to make money from an old lady, who had paid into Sun life and then aviva for years, they should not be allowed to get away with this, now my mother will have to have a paupers funeral, I hope aviva is proud of itself, do not be fooled by Aviva”

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Posted 4 years ago

“Great price for car insurance with an added extra driver, including all the extras that I required Legal assistance, windscreen cover etc. 5 star”

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Posted 4 years ago

“One year into a Pandemic they still say they can’t answer the phones. Never less than a 20 min wait identified to you when you call. How is this acceptable on a month to month basis? You call is totally unimportant to them! They they say on the recorded message that they are “sorry to keep you”. I want to access my pension so I guess they prefer to keep the money by making impossible to use their app for this type of transaction.”

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Posted 4 years ago

Aviva is rated 2.1 based on 654 reviews