“Absolutely horrific service.
I have been waiting for funds to release from the account for an over a year now. Each time I call back, they change the dates of the release of funds and say things are taking longer. I believe, and from what I’ve seen on other reviews p, they do this a lot. I would highly advise anyone to not use this service, when I call I’m passed around a Team of people. None of which have any true answer to my questions. Stay away from this service, I don’t understand in this day and age how a company like Aviva can hold your own money from you. Clearly for their own benefit.”
“My Late Father Died On 5th June 2019 He Had An Investment With Aviva & The Family Have Been In Constant Touch With Aviva For Them To Pay Out His Investment & To Close His Account Down - It Is Now March 2022 & We Are STILL WAITING ! For Aviva To Pay Out My Late Fathers Money - NEARLY 3 YEARS ON How DISGUSTING ! This Company Is To Be Avoided At ALL COSTS - They Are Quick Enough To Take Your Money But As Soon As You Want Your Money Back They Come Out With All The Excuses Under The Sun - Even Making Excuses To The Family Solicitor Who We Have Had To Hire To Sort This Out - This Back Street Shabby Excuse Of A Company Should Be Made To Cease Trading - I Was Always Made To Believe Anyone Who With Holds Money That Doesnt Belong To Them Is Classed AS THEFT ! So Anyone Who Has Money Invested In This Shabby Company My Advice Is To Cash In Your Investment NOW Because Your Family WILL BE In The Same Predictiment As My Family If Anything Should Happen To You - AVOID Aviva ! Go To A More Reputable Company That Pays Out Within Weeks Of A Person Death !!!!!”
“Took out car insurance and got a very good price , less than renewal price of previous company, with at least same cover ( slightly better). I always look for better price on renewal and get most annoyed when existing provider offers a price match when you tell them you are leaving. I usually leave as I believe they should always offer me best and final offer on renewal.”
“Worst company out there. These people are definitely insurance salespeople, completely clueless about vehicles but they will still try to sell you your mother's grave. I was in a minor fender bender, literally. They wrote off my truck for a fender. Now I'm still fighting to get it recertified 5 months later because body shops refuse to do it when they find out it is for Aviva.”
“Awful company - no phone support, online "chat" takes 40 mins to connect, can't make claim by phone, assigned liability within minutes of completing form before they'd even received the police report! Repair work took 4 phone calls to arrnge, then delayed, more awful communication. I can't remember a worse insurer in 35 years of driving they are absolutely the worst company ever to deal with and I'd not advise anyone to use them even if they are cheap... it's not worth it!!”
“Aviva are a joke ! Their level of incompetence is the lowest I have ever had the misfortune to be a part of. We were sent round Circles all week and still they continued to send emails asking the same set of questions again and again and again. At last we did get to talk to a lad called Tom who did the most he could by getting a manager to ring us back. That manager then changed the terms of the policy and we ended up cancelling the policy and going with another company. The treatment we have received from Aviva is appalling, in the 65 years I have been dealing with insurance companies I have never been treated like this. I will never deal with Aviva again and I will tell everyone who will listen what a disgraceful company they are.”
“After a renewal coming out of my account I questioned why and if it could be beaten. Clearly something was misinterpreted as my policy was then cancelled. I asked for a week to have it reinstated which was not achieved so had to leave. Poor customer service.”
“I have had Aviva for car insurance for the last 4 years, however they could not price match my lowest quote this year, therefore it is with regret that I have fired them”
“Excellent response from Aviva on recent travel insurance claim for emergency hospital stay in Switzerland, and also on the past on car insurance claim. We also had an electrician sent within an hour under their home insurance emergency cover. Will certainly stay with them!”
“Terrible customer service. Revoked my No Claim Bonuses even though the 3rd party has amitted liability and their insurance has paid Aviva and me. Getting through to customer services to get my NCB back is near enough impossible. Would never use Aviva again.”
“Had a flood in December, ankle deep
In water , first u do online with a robot ??? Then finally five weeks later send someone out , now being fobbed off with low payment which will not cover costs , and told I can only replace carpets with carpet right , so i wouldn’t be able to match carpets with the rest of house , if I go elsewhere they have told me I would get less?? How does that work . Still waiting for someone to call me , totally disgusted never claimed in sixteen years .”
“Great 1st car insurance deal. Easy to use website and good customer service. Had no spam emails, text messages or phone calls. Although another insurance company had a better deal, I will consider Aviva in the future”
