Aviva Reviews

Name: Aviva
Rating: 2.08

2.1 Rating 652 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 652 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Aviva 1 star review on 21st February 2025

Mayson Boesch

Anonymous

Anonymous // 01/01/2019

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“Aviva are a joke ! Their level of incompetence is the lowest I have ever had the misfortune to be a part of. We were sent round Circles all week and still they continued to send emails asking the same set of questions again and again and again. At last we did get to talk to a lad called Tom who did the most he could by getting a manager to ring us back. That manager then changed the terms of the policy and we ended up cancelling the policy and going with another company. The treatment we have received from Aviva is appalling, in the 65 years I have been dealing with insurance companies I have never been treated like this. I will never deal with Aviva again and I will tell everyone who will listen what a disgraceful company they are.”

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Posted 3 years ago

“excellent policies, cover a lot more than others, a little bit dearer but worth it. i did have to make a claim and it was no fuss at all”

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Posted 3 years ago

“Easy to use app and great customer service”

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Posted 3 years ago

“After a renewal coming out of my account I questioned why and if it could be beaten. Clearly something was misinterpreted as my policy was then cancelled. I asked for a week to have it reinstated which was not achieved so had to leave. Poor customer service.”

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Posted 3 years ago

“I have had Aviva for car insurance for the last 4 years, however they could not price match my lowest quote this year, therefore it is with regret that I have fired them”

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Posted 3 years ago

“Excellent response from Aviva on recent travel insurance claim for emergency hospital stay in Switzerland, and also on the past on car insurance claim. We also had an electrician sent within an hour under their home insurance emergency cover. Will certainly stay with them!”

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Posted 3 years ago

“customer service is 2nd to none”

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Posted 3 years ago

“Terrible customer service. Revoked my No Claim Bonuses even though the 3rd party has amitted liability and their insurance has paid Aviva and me. Getting through to customer services to get my NCB back is near enough impossible. Would never use Aviva again.”

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Posted 3 years ago

“Had a flood in December, ankle deep In water , first u do online with a robot ??? Then finally five weeks later send someone out , now being fobbed off with low payment which will not cover costs , and told I can only replace carpets with carpet right , so i wouldn’t be able to match carpets with the rest of house , if I go elsewhere they have told me I would get less?? How does that work . Still waiting for someone to call me , totally disgusted never claimed in sixteen years .”

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Posted 3 years ago

“Great 1st car insurance deal. Easy to use website and good customer service. Had no spam emails, text messages or phone calls. Although another insurance company had a better deal, I will consider Aviva in the future”

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Posted 3 years ago

“I paid for 1 year car insurance but I could use its cover for only 2 weeks. The policy investigator couldn't find the temporary address address I provided when I applied for the policy, and instead of contacting me to inquiry about it, they have blocked my car cover. They just sent an email notifying that they void the cover... luckily I read it the day after, I risked to drive without cover for days because they didn't bother to make a phone call. First shoot and then ask questions, they treated me like I was a terrorist. I called them and instead of apologise and fix the situation, they told me I have to re apply for another cover and my previous premium money are lost. They made a mistake in checking the address, they mistreated me like I was a terrorist, they put me in a dangerous condition (voiding my cover without warning me), and I must pay. I am contacting lawyers, they must pay for what they did. Do you want to join them? First find a good lawyer.”

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Posted 3 years ago

“Easily arranged home insurance. All questions easily answered”

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Posted 3 years ago

“Received a renewal premium of £460, updated my card details 2 minutes later and this was recalculated to £560 with no other changes. Aviva claim this is due to market conditions. Right, within 2 minutes of getting a £460 renewal, it went up by £100! Profiteering at it's finest. Will be leaving.”

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Posted 3 years ago

“This is the worst company I have every dealt with The phone line is inaccessible and website useless They say they have sent on email when they haven’t They do not make clear the details of restrictive covenants They send documents to be filled in PDF which does not allow you to type on them without downloading in a different format . They take up to 5 days to get back to you if you are lucky . They just seem to do everything possible to paying out legitimate claims”

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Posted 3 years ago

“Aviva are very poor communicators and in my experience hold very little empathy to their customers. For instance, just got told by 'Sam' that they will only communicate once liability has been established even though it has been 3 months since a simple rear end accident. Apparantly this is 'normal' but they dont provide any timelines or further information. Yet they still expect meto pay excess at my cost for the privilige of their 'cover'.”

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Posted 3 years ago

“Paid Sons Insurance by C.Card they took payment straight away in July! they canceled policy in August because of proof of Noclaims mix up Oh dear they seem to have forgotten to return the payment Its now november and son has been un - insured since August they say they wont insure him and i am waiting for the return of money to credit card Parents beware!”

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Posted 3 years ago

“I had a car accident.... It took me 2 hours for a member of staff to find me on their system... while I was sitting on a busy A road !!!! I was the given false information on the recovery of my car, being told that it would cost me £300... I hung up and rang back.. got my car recovered, but because of Covid, I was left on the A12. I made it home 5 hours later...... After any accident, you need to be in contact with your insurer.... GOOD LUCK WITH THAT, THERE IS NEVER ANYONE AVAILABLE TO TAKE YOUR CALL... Be prepared to be on hold for over an hour.... and then be told, "sorry, I cant find you in our system " RUBBISH INSURER... Look else where”

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Posted 3 years ago

“On Friday night, a 60 foot scots pine fell on my 70 year parents house, cutting off the electric and rupturing the mains gas for the road. They are without a home as it is unsafe - the tree is precariously perched on the roof and threatens to bring the whole house down. The 24/7 claims department do not have a clue (if you are lucky enough to get through to them), cannot tell us what should be done next and "may" think about considering the claim on Monday, by which time the claim could be significantly higher if the house collapses. Please do not make the same mistake as my parents and choose Aviva.”

Aviva 1 star review on 28th November 2021

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Posted 3 years ago

“Best insurance company on the market.”

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Posted 3 years ago

“Really easy site to understand gave me all the information up front good competitive prices”

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Posted 3 years ago

Aviva is rated 2.1 based on 652 reviews