Aviva Reviews

Name: Aviva
Rating: 2.07

2.1 Rating 659 Reviews

26 %

of reviewers recommend Aviva

Company Reviews

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Metrics

2.1

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and customer focus.”

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Posted 6 years ago

“After many years with car insurance and a pension I got to speak honestly about the great service I have experienced from Aviva. I have found the call centre staff extremely polite and happy to help. There online 'my Aviva' site has been very useful tool to use to keep update.”

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Posted 7 years ago

“So far had no problems with there home insurance policies. Usually get in touch within a few days either send a replacement or cheque for value amount. I currently in a process of a floor claim and is one of the biggest claims I have made to date . Hopefully things run smoothly .asking for receipts but in my opinion. Why would I keep receipts for flooring as it not something you expect to really return or even think about getting damaged .”

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Posted 7 years ago

“The person on the phone was very helpful and sorted my little problem efficiently.”

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Posted 7 years ago

“I was with "Bupa" Health Insurance for 30 years. I switched to "Aviva" a year ago. It offered the same continued insurance for a lower premium. This year the annual increase rate was much lower than if I had stayed with "Bupa" Being a loyal customer for "Bupa" was not rewarded at annual "Renewals"”

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Posted 7 years ago

“Have been with Aviva a number of years every year I check other insurers and can't find a cheaper price for the same cover”

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Posted 7 years ago

“Very good customer service and attitude”

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Posted 7 years ago

“Helpful with what i was looking for :)”

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Posted 7 years ago

“Just easy service and efficient”

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Posted 7 years ago

“They were easy to talk to.”

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Posted 8 years ago

“I always get excellent service from Aviva”

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Posted 11 years ago

“Excellent service, best price available to me, yet again, thankyou!”

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Posted 11 years ago

Aviva is rated 2.1 based on 659 reviews