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AX Paris Reviews

1.2 Rating 284 Reviews

3 %

of reviewers recommend AX Paris

Company Reviews

1.2

Based on 284 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read AX Paris Reviews

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 16th April 2024

AX Paris 1 star review on 5th October 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 4th February 2022

18

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful dress .. Fits like a glove ..I will definitely be buying from these again ..and it came within 2 days ..very happy 😊”

Posted 2 years ago

“I was so worried after reading reviews on here. But my dress arrived the day I was expecting it. The quality is lovely and the fit is true to size. Overall I’m really happy.”

Posted 2 years ago

“Love the clothes from AX Paris, they are quality made and come as shown in the picture. Great delivery time. I always buy my clothes from them now”

Posted 2 years ago

“I just received my dresses and they are lovely and fit perfectly. Fast delivery. Will b ordering more outfits”

Posted 2 years ago

“Have never had any problems with ax Paris and always had great experience With customer service especially when I had 2 jumpsuits from November never worn with tags and said I could send them back And I will get gift voucher back. so yeah happy”

Posted 4 years ago

“With an upcoming event I needed an outfit last minute and I was not disappointed with AX Paris they have a huge selection and the jumpsuit I ordered came in 3 days very pleased thank you.”

Posted 5 years ago

“The customer service rep is awesome. delivery was quick and issue was quickly dealt with”

Posted 5 years ago

“Brilliant service, we ordered 2 prom dresses, both arrived in good time, both lovely, high quality and excellent value for money.”

Posted 5 years ago

“I purchased an amazing little navy dress for amazing value! The dress material was a little 'slinky' so it did ride up slightly but I still love it. It's an incredibly flattering wrap style for a size 14 and has a pretty girlie floral pattern too. Even delivery was great. So I'll definitely be ordering again from AX Paris.”

Posted 6 years ago

“Bought 2 dresses (for occasions I was attending) but didn't like one of them as it didn't look like the photo (neither of them did but one was for a wedding a couple of days later and I had nothing else so had to go with it as it was "ok". Quality not great for the price would have expected more - I've had just as nice if not better quality things from Shein!! Probably all made in the same factories anyway as all made in China. Anyway I returned 26th May and just got my refund today 10th June so 9 working days (after 2 Bank hols) for refund which is so so, but they took 4.95 off for returns cost! Wouldn't mind if delivery was free in the first place but I paid 5.95 for delivery to begin with!! Wouldn't have had to return it if it looked anything like the photos online. You'd think paying these kinds of prices (£40-50 per dress) they'd give free delivery and/or free returns! Especially in this day and age!”

Posted 1 year ago

“No pre paid returns. Charged me double even though I sent it in the original packaging! Ridiculous”

Posted 4 years ago

“I regularly order from ASOS, misguided etc so I’m aware of the quality of less expensive fashion but this is such poor quality, the colours, materials, shaping of the items. I opened the bag and wow I’ve never seen such poor quality all in one bag. The colours were awful, the material was cheap and the fit was shocking. Thanks but no thanks”

Posted 1 year ago

“Ordered 2 dresses which were both nice but sent one back which cost 60EUR, I paid 9EUR for return at post office (as they don't have free returns) and was refunded 52EUR instead of 60EUR. When I queried this, they advised that as it was a part of a free deliver promotion (the order was 128EUR in fairness!) that they then deduct the delivery fee from the return for Europe (I'm in ROI) so I think that is really unfair on international customers when I had already paid to return the item so it cost me 17EUR to send it back in the end so I won't be in a hurry to order from them again when the likes of Boohoo can offer you free returns and very small delivery fee!”

Posted 1 year ago

“Read the POOR reviews before ordering from AXParis! Thankfully I only ordered one top which when arrived looked different to the picture! Was too big so returned it. I didn’t realise I had to pay to return the top, thinking it would be 2nd class but got charged £5.16. I won’t be ordering from this firm again.”

Posted 2 years ago

“Terrible returns policy. You end up out of pockets as you pay for shipping and returns. Sizing is not true to fit so wouldn’t recommend”

Posted 2 years ago

“You get charged £3.50 for postage. I returned item and was charged over £7 for this. How is that fair? Won't be ordering from here again.”

Posted 2 years ago

“I have used AX Paris once and i won't be using it again. I bought a dress to go on holiday, the material was quite see through so i sent it back. I got an e-mail around 5 days later saying they had received my return and here is your gift voucher. I e-mailed back to say i don't want a gift voucher i want my money back, lots of e-mails from me to their customer services with no response. I have checked their returns policy online and this is what is says: I definitely will not be buying from this company again "If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition with the labels attached within 14 days of receipt. We will then issue a full refund. Any orders returned after the 14th day will be issued with a voucher upon receipt of the return for the item cost to spend on the web site. Any returned Sale items will also be refunded via a credit voucher to spend on the website. Shoes can only be returned if they have not been worn on a hard surface. Shoes must be returned in their boxes. Jewellery are non-returnable items. Swimwear can only be returned if the hygiene seal is in place and has not been broken. Sets of two-part items, such as bikinis or suit sets of any kind must be returned as a complete set.”

Posted 4 years ago

“Una buena serie era Stargate Atlantis y sus plcieulas Stargate era una buena serie y plcieula si la encontrais me la volveria a ver entera cada dia que me preguntan doy parte de esta web a la gente que quiere ver pelis y no sabe donde verlas por que quitaron megavideo, estais haciendo un gran aporte a los demas.”

Posted 10 years ago

“Wish I had read the terrible reviews before ordering! How this company is still trading I have no idea and trading standards should be involved! I ordered two coats, which were unsuitable so I sent them both back for a refund. Delivery charge and ‘protect your order’ fee (still have no idea what this is!) was paid as part of purchase. Discount applied at time of checkout. They have refunded me and are saying I have £13.95 outstanding to pay (I paid via Klarna). So they have only partially refunded me and have taken not only the return postage off my refund (which I understand), but also charged me an extra £8 for what I still have no idea! Tried to reach out to them via email, got one reply and then when I asked for a breakdown of my charges surprise surprise I’ve heard nothing from them! Currently under dispute with Klarna as I’m not paying for charges I shouldn’t have to pay for! Avoid at all costs!”

Posted 9 hours ago

“The reviews have put me off ordering.”

Posted 1 day ago

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AX Paris is rated 1.2 based on 284 reviews