B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6 newel finials online. Got emails from B&Q and courier to confirm delivery was on its way. On day of scheduled delivery got a phone call from B&Q to say they hadn't got 6, only 4, and one of them was damaged! Cancelled order, now awaiting refund. Why do they accept an order and take your money when they haven't got the stock. Totally unacceptable in this day and age....”

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Posted 5 years ago

“I regularly visit B+Q at Pontypridd and the staff are always very helpful and friendly, whichever dept I'm looking through. The garden centre is my favourite dept and the staff are knowledgeable (I'm not) and give advice freely. Whoever has been on the door checking customers in during covid has been welcoming and helpful,(I'm on crutches). Linda at the checkout is always lovely. Such a happy lady.”

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Posted 5 years ago

“My little girl trapped her fingers in the rear car door the staff were brilliant helping me find cold water tap and gave us an ice pack so I could take her to hospital happily it was not broken. Thank you B & Q Milton Keynes”

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Posted 5 years ago

“Just like to thank staff at Talke Stoke on Trent Danica especially. But thanks also to Dean and manger Amanda. Your customer service was great thank you you all deserve commission.”

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Posted 5 years ago

“We attended an appointment for a kitchen design with Ryan. We were possibly the most unorganised couple but Ryan was really helpful and talked us through all the options without any pushy sales techniques. After spending nearly 2 hours on our design and paying for the kitchen, we realised that we had given him the wrong measurements! Ryan was calm and without any problems adjusted the design and refund. After nearly 3 hours we left with a kitchen we love and will be returning to him to design our bathroom. Thank you Ryan, you were extremely patient with a nightmare of a couple!!”

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Posted 5 years ago

“A women called Kate in Stockton branch on the paint mixing. Went above and beyond for me today. So thank you Kate. Paul blatchford”

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Posted 5 years ago

“Yesterday at late afternoon I went to b&q on Peniston Road ,Sheffield. The staff member (paints and diy section) was very helpful and served me quick and very polite way. I dont know his name but He helped me with a choosing right tools and pva. Thank you very much for your proffesional help :)”

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Posted 5 years ago

“Julie served us today she was excellent dealt with our replacement in a friendly professional manner. 10/10”

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Posted 5 years ago

“Recently visited the b&q store at silver link North Shields, bought a item from the garden department the member of staff (Ray) could not have been more helpful, excellent service.”

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Posted 5 years ago

“Eastwood store in Nottingham very happy, went to plan a kitchen and Cole was great very helpful and knew what he was doing would definitely recommend”

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Posted 5 years ago

“Zelfo Blooma Charcoal BBQ. Took this to France . Amazing BBQ - was sufficient to cook plenty for a family of 12 Highly recommended- great build quality and fantastic value”

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Posted 5 years ago

“Well done B&Q Washington namely Ross & Liam in the Building section. They went over and above to help us pick MDF and cutting the same for a panelled wall we are doing. Keep up the good work lads. Thanks again.”

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Posted 5 years ago

“B&Q Washington - Ross & Liam in Building Section - fantastic lads. Both went over and above to help us with supplying and cutting MDF for a panelled wall. Keep up the good work lads. Thanks again.”

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Posted 5 years ago

“We received goods today delivered by Barry and Fraser from the Sutton in Ashfield store to our home in Derbyshire Dales. They assisted in unloading the goods and were very polite. Well done B&Q service excellence personified. Mrs K T Owen”

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Posted 5 years ago

“Been using B& Q for years now to supply kitchens to my rental properties using my Trade Point card. I always use the Blackburn branch as the ladies in the kitchen and Bathroom department are so knowledgeable and helpful. Plus the quality of the products are second to none. Would certainly recommend...”

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Posted 5 years ago

“Ordered the Rockwell Barbecue online. Bargain in the sale. Delivered on time by top team. Extremely well packed. Barbecue was ok to make up following the clear instructions. The barbecue is a good quality, sturdy and nice looking. Would recommend.”

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Posted 5 years ago

“We visited the Halifax store, met a wonderful helpful sales assistant called Steve. He was really helpful and went above and beyond his remit. Picked up and took 16 paving stones to our car, put them in the car and it was a pleasure to have met him. Fantastic service Steve, many thanks for your help and your customer support was brilliant.”

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Posted 5 years ago

“Was in B & Q consett yesterday , couldnt find what i was looking for asked for help , a young gentleman name badge Jay was a great help .He was polite and courteous , and kept a good conversation well done customer skills was amazing Thankyou Jay you made my journey alot easier”

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Posted 5 years ago

“Mansfield store. On Monday 10th August 7.15 am Returning items. A lovely lady called Tina was very supportive and caring as she could see I was a little upset.. .had to vist store several times that day and she checked on me each time. What a absolute gem . Hope her manager let's her know”

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Posted 5 years ago

“I have just bought my first home to renovate. I went into b&q bolton store for a kitchen appointment And met with amanda finney. She was absolutely incredible. Designed me the perfect kitchen! I had so many questions about everything and she explained and helped me out every step of the way. I couldn’t of received better customer service, nothing was to much for her. She made the experience enjoyable and the price could not be beaten. 10/10 on price 10/10 on design 10/10 on customer service Amanda deserves credit for the work she is doing and is an asset to the team! THANKYOU!”

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Posted 5 years ago

B&Q is rated 2.2 based on 2,661 reviews