B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say how wonderful and professional your staff at B&Q St.Helens were today 9/8/20 when faced with a very loud,disrespectful and aggressive customer who took it upon herself to go behind the desk she was extremely rude and obnoxious to staff.Both your customer service assistants,manager and security guard did a brilliant job in being both courteous and calm.I think they all deserve a pat on the back.”

Helpful Report

Posted 5 years ago

“B&Q Crewe branch. Simon from the garden section was so helpful. He actually made my day with how much help he gave. From getting planters off the top shelves to helping at the till. He assisted me with lots of gardening items and helped put them in my van. Nothing was too much trouble and I will definitely come back. Thank you Simon 😊”

Helpful Report

Posted 5 years ago

“B&Q leominster, visited twice in the last 10 days, friendly helpfull staff, and well controlled Covid procedures, well done”

Helpful Report

Posted 5 years ago

“I wish to compliment the staff at B&Q Leyton, London. I, and them, tried to sort out a problem with a bath/shower screen called Arkell produced by Cooke & Lewis via all the channels available - email/phone numbers - to be passed around from one department of B&Q and their delivery service, to come full circle. There is NO number for Cooke & Lewis. No part to replace the part that no longer worked on the bath shower screen...in short: don't buy the screen. A whole saga ensued to get this sorted, to get my money back!! However, customer services in the store are excellent. I wish to particularly nominate Saadet, who spent ages trying to sort this problem out for me. Thank you Saadet :)”

Helpful Report

Posted 5 years ago

“Yesterday Thursday 30th July 2020. I visited B & Q at Imperial Park, Hengrove, in Bristol.uk. I was helped by a very lovely young man, his name was “JAMES” (in gardening). Nothing was too much trouble. I needed help buying a parasol and base. He showed me how the parasol worked, made sure I could handle it. He then took the base and parasol to the car. I offered him a gratuity but he refused said “ it’s all part of the service”. I think MANAGEMENT at B & Q you should bottle James persona or at least use him in training re customer relations.”

Helpful Report

Posted 5 years ago

“Fantastic service from Michelle at B&Q parkhead. She gave me shade cards to show my wife at home. When I returned a day later, She mixed the paint We had chosen. Great patience( even though there was a queue)! So kind and helpful, A credit to the store.”

Helpful Report

Posted 5 years ago

“I was served by a lovely lady called Michelle at B&Q Parkhead, Glasgow. I,m painting my caravan, and on Tuesday She helped me pick out shade cards to show my wife at home. On Wednesday we returned to the store, and Michelle mixed the paint we had chosen. She was very patient (despite having a queue waiting), kind and helpful. Lovely customer service.”

Helpful Report

Posted 5 years ago

“B&Q Stanmore branch were excellent with design planning for a kitchen. The time expertise and advice provided was logical practical and economical. Amazing teamwork from Cletta, Keith and Aisha. Many thanks for the invaluable assistance.”

Helpful Report

Posted 5 years ago

“I'd like to commend one of your staff at your Port Glasgow branch. Unfortunately, I didn't ask his name. I had a problem with a broken cistern coupling and went to the branch today for a replacement. They were out of stock, but your staff member helped me "cobble together" suitable bolts, nuts and washers to do the job. The cistern is now operational. Thank you!”

Helpful Report

Posted 5 years ago

“The excellent customer service we have received at the Goole branch of B&Q has been fantastic. They have gone above and beyond to help us after buying our new kitchen there. Any problems have been rectified immediately by the wonderful friendly staff. This sort of service is seldom seen these days, so well done Goole you should be very proud of your staff and service.”

Helpful Report

Posted 5 years ago

“I would like to say that Ola the young guy at the retail park Friern Barnet was fantastic very helpful and took the time to help me get what I needed . Thank you Ola”

Helpful Report

Posted 5 years ago

“I just want to give a bid shout out to the delivery driver who just delivered my pallets of bricks, at 11.04 in Lancing this morning, he was fantastic, sorry forgot to get his name,”

Helpful Report

Posted 5 years ago

“I shop in B&Q Poole, and have got to say the guys that work in there in all departments are so chatty, happy and helpful, always! Today I particularly want to thank Sharon and Andy who work there, they really went out of their way to help me. Great support when I needed it! Big thank you! Xxxxx”

Helpful Report

Posted 5 years ago

“I bought a kitchen today from the great western retail park store in Glasgow. Eilidh was absolutely AMAZING and a pleasure to deal with.”

Helpful Report

Posted 6 years ago

“Just picked my paint up after Roz on click n collect rang. Very good customer service from Roz”

Helpful Report

Posted 6 years ago

“staff on flooring department helpful and john off show rooms helped us load the car on his way out as it was heavy thank-you”

Helpful Report

Posted 6 years ago

“I was in Falkirk branch this morning for click and collect. Staff were so helpful as I missed something out my order my fault. But staff were so helpful, professional, friendly and efficient. Under circumstances of covid I was a bit stressed and causing a bit of panic with my order. The staff helped through the whole process so quickly. Thank B&Q excellent service”

Helpful Report

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

“Under the circumstances of covid-19 B&Q have taken every step to ensure keeping customers & staff safe, secure whilst shopping. It is self service & card payments only which is understandable. I have been to many B&Qs & other retailers & so far hats off to B&Q. They actually have people in positioned to direct to areas & return to sections if example paint department is full. A special mention to Acton Branch in Park royal A40 the queue system is brilliant & the average time waiting is 10 to 15 minutes. Not so many customers are allowed in the buliding compare to other B&Q & retailers I have shopped in recently. Well done guys.”

Helpful Report

Posted 6 years ago

“WENT THE XTRA MILE... Just retuned from St Andrews Quay branch in Hull and met with excellent service from a staff member by the name of Harry...no last name needed as was informed “that there’s only one Harry at this branch” ...let’s just say there ought to be more Harrys’ as B&Q needs them in these times ...5 star performance from one and only Harry”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews