B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered 4/04/2020 still no email, I have noticed what I ordered is out of stock on their website now, so why did they take my money on 6/06/2020 I have emailed them but just a standard reply saying do not travel until you have had an email.”

Helpful Report

Posted 6 years ago

“I like to say how fantastic staff are in Durham during this tuff time A1”

Helpful Report

Posted 6 years ago

“Fort kinnaird .gave the chap my 3 item list I was then approached by a angry aggressive member of staff this 5ft on the dot angry aggressive woman , started to interrogate me, with questions she already knew the answer too, she had watched the chap get the list heard the conversation with him disappearing to get the 3 items, she then said I should be grateful that we are allowed to get any matierials. She was using this pandemic to elevate her status and put on her gestapo jack boots. A little tyrant, using this terrible time to exploit for her own selfish nature, she also breached the social distancing rules, I could even smell her bad breath that is how close she got.”

Helpful Report

Posted 6 years ago

“B & Q Riverside, Nottingham I made an order with B &Q and arranged pickup under the Click and Collect system. I am in self isolation (high risk) and at a later date requested to change to home delivery. The service I received was first class from start to finish. Mark who dealt with my request (in store) and the deliveryman Steve, both had a lovely friendly, professional manner. Steve respected the social distancing rule during the delivery. I would highly recommend B& Q.”

Helpful Report

Posted 6 years ago

“Went to get my click and collect. I explained I am front line NHS and ppe is short. Wayne the store manager was extremly helpful and get me lots of goggles to wear for work. Very polite and helpful. Thsnks Wayne i will share these with my colleague's. Excellent!!!!!”

Helpful Report

Posted 6 years ago

“During these crazy times we still need to repair our homes so i called B&Q..... Blackpool i ordered online and i must say they have a great set up at B&Q Blackpool.... pallets outside no contact with anyone... i dont use nationals much but i have to say go b&q 100% spot on 10/10 .... its time to think out of the box and B&Q have surely done that... Keep Safe and well folks ~wereallinthistogether”

Helpful Report

Posted 6 years ago

“i would like to give excellent feedback re staff member at lyons farm worthing branch. chap by the name of chris, who assisted me to check out and car. cheerful pleasant and there be an obvious shortage of staff and he being busy he gladly gave his time. thanks chris”

Helpful Report

Posted 6 years ago

“My husband and i visited B &Q in Wakefield yesterday 21st March 2020. We were helped by Luke that is Tradepoint Luke with sorting out our Tradepoint card. He couldn't have been more helpful,professional and friendly. He then continued to help us with the paint we needed. What a star. Great job Luke. Also a mention to the gentleman in the gardening dept. I couldn't find a flatbed trolley so he went and got one for me, loaded it with the compost and growbags that I needed even offered to take it to the till and load into the car which wasn't needed but a lovely offer and great service. Many thanks to both of you. Thankyou”

Helpful Report

Posted 6 years ago

“Went to Peterborough store today and met Nigel. I was needing all the help I could get, he was SO pleasant and helpful, and surprisingly knowledgeable..... it was his second day only. Thank you Nigel, let’s all be like Nigel!”

Helpful Report

Posted 6 years ago

“I just went into the Garthdee B&Q yesterday and the response I got from one of the staff I think her name was Penelope was amazing she was absolutely great in helping find exactly what I needed.”

Helpful Report

Posted 6 years ago

“B & Q Worthing - thank you Chris for your help today. Staff there always helpful.”

Helpful Report

Posted 6 years ago

“I visited the store in Charlton Greenwich, to buy flooring. I was helped by one of their staff members called Tatty. He made my shopping experience smooth and easy. He is very knowledgeable, gives advice and was extremely helpful.”

Helpful Report

Posted 6 years ago

“we went to B&Q Barnstaple approx 2 weeks ago we had great difficulty trying to find some some extra wallpaper to match what we had previously bought from the company, but one of the staff called Kirsty went to great lengths to help us find it. many thanks.”

Helpful Report

Posted 6 years ago

“I went to B&Q London, Lower Sydenham today 15.03.20. Darren was so knowledgeable, helpful and efficient. We ended up buying a lot more than we had planned because he showed us lots of good items and taught us how to use them. He even gave us a 20% off card!! Top employee. Jenny and Imahra were also amazing. Very patient , efficient and helpful regarding my enquiries. We will be back to buy a lot more things for our new kitchen, bathroom, door, etc. Thank you, B&Q :)”

Helpful Report

Posted 6 years ago

“Paula in the Northampton store What a helpful lovely lady. I wanted some little wheels that turn 360 degrees There was nothing available as I wanted such a small size. She went out of her way trying to think of an alternative even to the extent of googling it for me. Service like this should always be praised and I thank her very much”

Helpful Report

Posted 6 years ago

“Ian at Wakefield branch helped my wife and gave a clear explanation of how to connect and disconnect a pipe. He should have his own YouTube channel! 😀”

Helpful Report

Posted 6 years ago

“I had placed a click and collect order for store at Skippers Lane Middlesbrough but itcwasxthecwrong kind for me. Lisa came to my rescue. She showed me the correct flooring, helped me choose the colour and calculated the number of packets I needed. She was friendly, efficient and a credit to your company.”

Helpful Report

Posted 6 years ago

“A BIG THANK YOU, to ANNE MUSSELLE at B&Q Aintree Store,Liverpool, and A BIG THANK YOU to MELISSA at Head Office.(You have restored my faith in Human Kindness & Helpfulness). I Live in Staffordshire, and needed a Toffee coloured Worktop end cap for my kitchen to complete it, as this is a full b&q kitchen, and I was struggling to get one,having phoned 7 stores all with none left, (discontinued range),I eventually tracked one down at Aintree Store in Liverpool, I spoke to the showroom manager "Nicky" explained my situation, ie, "I just need one to finish my kitchen off", she did not seem very helpful at all, and with a couldn't care less attitude if I got this to finish my kitchen off or not. Therefore, in desperation,I rang Head Office,Customer Services to see if they could help me in any way, I spoke to a most helpful,most understanding Melissa, at Customer Services Head Office, she said to ring back to them as I would get this. I rang back,spoke to an amazing,helpful lady name Anne Musselle, who sent this out to me. Can't thank you enough Anne, (this arrived this morning and my husband has just fitted it,)this has now finished my kitchen off completely,(I just needed this extra one worktop end cap,as I had another unit put in,so needed this to match up to the rest of the b&q kitchen). I tried to order and pay on line for this but it wouldn't allow me as it was a discontinued range, and for me it would have been a 100 mile round trip from Staffordshire, to collect an item that was £1.60 Anne Musselle and Melissa (don't know Melissa's surname, but she was a lovely Scottish lady from Glasgow)have now restored my faith in people "trying to help you out in any way they can). So, Anne and Melissa,THANK YOU, THANK YOU, THANK YOU, I appreciate this very much,and my kitchen is now fully complete.Thanks again you lovely,helpful ladies. You were both amazing in my hour of need!!! Regards, Suzi Staffordshire”

Helpful Report

Posted 6 years ago

“I went to B & Q as a remote for fire didn't seem to work after I changed batteries the Sales associate looked at it adjusted a spring and it worked. So helpful at Edge Lane.”

Helpful Report

Posted 6 years ago

“Visited B&Q Dundee today and was met by one of your staff I,m sure his name was Peter,he was very pleasant and knowledgeable makes a welcome change to be met with such a cheery helpful chap, well done keep up the good work.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews