B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and myself went into your branch in Harlow today 9th March. and as we were paying we were greeted by a lovely young lady with the loveliest smile, great attitude, friendly happy.. And amazing service, very refreshing, her name was Jamie... Well done!!!!”

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Posted 6 years ago

“I just had to leave a review on B&Q customers service and delivery service the are the best I have ever ordered from and we are in the construction business 35 yrs now. I ordered some wardrobe doors recently , had to return two as I ordered the wrong size,it was no problem when I phoned them they gave me a pick up date and brought me a replacement, they even phoned me ahead to let me know when they would be with me. I have been so impressed with B&Q customer service and delivery service 🚚 I would give them 5out of 5👍🏻😀”

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Posted 6 years ago

“I was at Culverhouse (Cardiff) store yesterday and was buying paint. I was attended by Joan who was brilliant, she saw me waiting as other staff were busy with other customers and she served me immediately. She mixed the paint and showed me the mixed colour and was totally friendly and professional. A real asset to your store.”

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Posted 6 years ago

“Great service at timber saw by Matt”

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Posted 6 years ago

“Would like to thank Robyn at the Havant store for helping with my person I support Sort out a new shower hose”

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Posted 6 years ago

“I visited B&Q in Chester yesterday. I've always found the staff to be pleasant and helpful with the rare exception. I feel i just have to mention Jordan, the lovely man who helped me with heavy toilets, sinks and wooden flooring and loaded them into my car for me. Nothing was too much trouble for him. Polite, helpful and friendly a credit to the store. I was also helped by a lovely lady called Sheena. I was purchasing quite a lot and when some flooring fell by the checkout, she immediately went to pick it up and help me even though she's only recovering from surgery herself. I hope B and Q Chester take note of the exceptional service Jordan and Sheena provide to customers. Everyone is very quick to complain but when an excellent service is delivered it should be recognised.”

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Posted 6 years ago

“Called in your Skipper's lane branch today what a pleasure it was. I was in the flooring dept and was helped by a lady called Gaynor. Very helpful and knowledgeable. She was an absolute pleasure as well. Well done!!”

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Posted 6 years ago

“Called B and Q 1 /3/20 To look at bathrooms , mentioned display , told we could buy them at a bargain price , met a guy called Darren near display , he unscrewed them while we waited put them on a trolley, less than half price , great service no hard sell , great service from this company really informal , this is the way forward , B and Q Lincoln a great shopping experience.”

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Posted 6 years ago

“Visited Portrack Lane Stockton-on-Tees on Saturday and Sunday and was very professionally served by a lovely lady Sophie, both days she promoted the B&Q app and took her time to explain it. She genuinely wanted to help her customers and this was evident in her manner. A big well done to Sophie she is an asset to your store and certainly deserves praise.”

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Posted 6 years ago

“We have today ordered a bathroom suite from the Bridlington branch. It was by no means easy as there were stock issues with our first two choices. However the experience was still a positive one due to the professionalism of Fran, the sales adviser. He went to alot of trouble to deliver an excellent customer experience, was meticulous in his handling of our order and his product knowledge was also excellent.”

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Posted 6 years ago

“I visited the Huntingdon branch of B and Q with a query on my made to order mixed paint. It was a few shades lighter once applied. Rhiannon looked after me, she was excellent. She offered advice and spent time adjusting the mixture and tones until it was exactly right. 10/10 for customer service. I use B and Q for many purchases and this confirms that I will indeed be returning and highly recommending. thank you Rhiannon and B and Q!”

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Posted 6 years ago

“Devizes branch. Hannah was so very helpful and patient last evening, mixing and remixing Valspar paint to find a match and then carrying the tins to the checkout and to my car. Thank you Hannah.”

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Posted 6 years ago

“My sister and I went to B &Q in Sutton, London branch today and I am very pleased to say we met a very helpful, pleasant gentleman called Gerald in the paint mixing section. He was very kind, knowledgeable had excellent customer service skills. I got paint for my new kitchen which I am very happy with. The other staff were also very helpful. I would recommend this branch of B and Q to everyone.”

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Posted 6 years ago

“Charlie in the B&Q in Milton Keynes is the man to go to if you need any item in store....his knowledge is unrivalled! He is the absolute professional and gentleman... I will be writing to B&Q headquarters For the wonderful customer service That was received from this gentleman l.”

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Posted 6 years ago

“B and q Newmarket road Cambridge would like to say Jason in customer service was fantastic he was helpful took time to facilitate our requirements as we were two ladies scratching our heads he was always smiling even though we must have frustrated him he went the extra mile in customer service”

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Posted 6 years ago

“Ange at Colchester gave great information and was a pleasure to deal with. Excellent”

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Posted 6 years ago

“Yeovil ‘s Eric was most helpful with solution to a minor query,saved me time and money. Thanks”

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Posted 6 years ago

“Just visited B&Q at Gravesend admittedly it wasn’t busy because it was the last 15 minutes before they closed but the help and service I received was more than 10 out of 10 I think the guy was called Liam help me load my trolley wanted to pull it to the checkouts as it was heavy and even offered to load it into my van then the two ladies at the checkout really friendly and helpful to it’s not my local branch as I live next door to the Lakeside one in Thurrock never had a problem with Thurrock anyway but Gravesend went Will be on the customer service thanks again”

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Posted 6 years ago

“I visited the Warrington Store last week at Winwick. Was looking for advice on internal door purchase. A gentleman called Ed on hardware came to help me. He was so helpful,knew all about the products and offered really useful advice. Ed then went on to order my doors etc, saving me what would have been a very stressful hour at home on my computer. Fantastic service going above and beyond to make sure I was happy before I left. Thank you Ed”

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Posted 6 years ago

“Served today at Shrewsbury store by Hayley. She is always friendly and efficient, a pleasure to deal with.”

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Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews