B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like to thank Robyn at the Havant store for helping with my person I support Sort out a new shower hose”

Helpful Report

Posted 6 years ago

“I visited B&Q in Chester yesterday. I've always found the staff to be pleasant and helpful with the rare exception. I feel i just have to mention Jordan, the lovely man who helped me with heavy toilets, sinks and wooden flooring and loaded them into my car for me. Nothing was too much trouble for him. Polite, helpful and friendly a credit to the store. I was also helped by a lovely lady called Sheena. I was purchasing quite a lot and when some flooring fell by the checkout, she immediately went to pick it up and help me even though she's only recovering from surgery herself. I hope B and Q Chester take note of the exceptional service Jordan and Sheena provide to customers. Everyone is very quick to complain but when an excellent service is delivered it should be recognised.”

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Posted 6 years ago

“Called in your Skipper's lane branch today what a pleasure it was. I was in the flooring dept and was helped by a lady called Gaynor. Very helpful and knowledgeable. She was an absolute pleasure as well. Well done!!”

Helpful Report

Posted 6 years ago

“Called B and Q 1 /3/20 To look at bathrooms , mentioned display , told we could buy them at a bargain price , met a guy called Darren near display , he unscrewed them while we waited put them on a trolley, less than half price , great service no hard sell , great service from this company really informal , this is the way forward , B and Q Lincoln a great shopping experience.”

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Posted 6 years ago

“Visited Portrack Lane Stockton-on-Tees on Saturday and Sunday and was very professionally served by a lovely lady Sophie, both days she promoted the B&Q app and took her time to explain it. She genuinely wanted to help her customers and this was evident in her manner. A big well done to Sophie she is an asset to your store and certainly deserves praise.”

Helpful Report

Posted 6 years ago

“We have today ordered a bathroom suite from the Bridlington branch. It was by no means easy as there were stock issues with our first two choices. However the experience was still a positive one due to the professionalism of Fran, the sales adviser. He went to alot of trouble to deliver an excellent customer experience, was meticulous in his handling of our order and his product knowledge was also excellent.”

Helpful Report

Posted 6 years ago

“I visited the Huntingdon branch of B and Q with a query on my made to order mixed paint. It was a few shades lighter once applied. Rhiannon looked after me, she was excellent. She offered advice and spent time adjusting the mixture and tones until it was exactly right. 10/10 for customer service. I use B and Q for many purchases and this confirms that I will indeed be returning and highly recommending. thank you Rhiannon and B and Q!”

Helpful Report

Posted 6 years ago

“Devizes branch. Hannah was so very helpful and patient last evening, mixing and remixing Valspar paint to find a match and then carrying the tins to the checkout and to my car. Thank you Hannah.”

Helpful Report

Posted 6 years ago

“My sister and I went to B &Q in Sutton, London branch today and I am very pleased to say we met a very helpful, pleasant gentleman called Gerald in the paint mixing section. He was very kind, knowledgeable had excellent customer service skills. I got paint for my new kitchen which I am very happy with. The other staff were also very helpful. I would recommend this branch of B and Q to everyone.”

Helpful Report

Posted 6 years ago

“Charlie in the B&Q in Milton Keynes is the man to go to if you need any item in store....his knowledge is unrivalled! He is the absolute professional and gentleman... I will be writing to B&Q headquarters For the wonderful customer service That was received from this gentleman l.”

Helpful Report

Posted 6 years ago

“B and q Newmarket road Cambridge would like to say Jason in customer service was fantastic he was helpful took time to facilitate our requirements as we were two ladies scratching our heads he was always smiling even though we must have frustrated him he went the extra mile in customer service”

Helpful Report

Posted 6 years ago

“Ange at Colchester gave great information and was a pleasure to deal with. Excellent”

Helpful Report

Posted 6 years ago

“Yeovil ‘s Eric was most helpful with solution to a minor query,saved me time and money. Thanks”

Helpful Report

Posted 6 years ago

“Just visited B&Q at Gravesend admittedly it wasn’t busy because it was the last 15 minutes before they closed but the help and service I received was more than 10 out of 10 I think the guy was called Liam help me load my trolley wanted to pull it to the checkouts as it was heavy and even offered to load it into my van then the two ladies at the checkout really friendly and helpful to it’s not my local branch as I live next door to the Lakeside one in Thurrock never had a problem with Thurrock anyway but Gravesend went Will be on the customer service thanks again”

Helpful Report

Posted 6 years ago

“I visited the Warrington Store last week at Winwick. Was looking for advice on internal door purchase. A gentleman called Ed on hardware came to help me. He was so helpful,knew all about the products and offered really useful advice. Ed then went on to order my doors etc, saving me what would have been a very stressful hour at home on my computer. Fantastic service going above and beyond to make sure I was happy before I left. Thank you Ed”

Helpful Report

Posted 6 years ago

“Served today at Shrewsbury store by Hayley. She is always friendly and efficient, a pleasure to deal with.”

Helpful Report

Posted 6 years ago

“Went to York site (Hull Road). Very knowledgeable lady called Sammi helped us to design our new Kitchen. No question was a problem for her. Well done Sammi”

Helpful Report

Posted 6 years ago

“We went to B&Q in Bury St Edmunds to buy some laminate flooring. We received advice from a very helpful and knowledgeable assistant called Paul Who who was able to advise us on waterproof flooring which we were looking for. We decided to go for vinyl click flooring and avoided buying something which would not have suited us. He was very helpful and and knew his stuff regarding flooring. We would definitely recommend the store and him!”

Helpful Report

Posted 6 years ago

“I bought a kitchen from B&Q....had a few items to return and one item that was incomplete & needed to be exchanged. In every instance the customer services team were excellent - things got delivered, collected & exchanged without a problem, they couldn't have been more helpful. I have been very impressed with the service throughout. Thank you to the customer service team @ B&Q.. I will be recommending you in the future.”

Helpful Report

Posted 6 years ago

“A young lady called Shaz was so helpful in finding products that I needed today at the Ashton under Lyne branch. I would like to commend her to you, for her customer focused approach. Thank you Shaz”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews