B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I FOUND MY VISIT TO B&Q TODAY. IT WAS A PLEASURE TO SHOP THERE I WAS SERVED BY A LADY,,, ELENA SHE WAS SO HELPFUL AND SO GOOD WITH ADVICE SHE MADE MY SHOPPING EXPERIENCE SO GOOD. A GREAT PLACE TO SHOP ,,,, JENNIFER”

Helpful Report

Posted 6 years ago

“When enquiring of Valspar paint and trying to match and choose colours Anita was so helpful and patient! She pointed us in the right direction, giving us the choice of products to consider! She then allowed us to discuss our options and then mixed our paint efficiently pointing out colour matching and buying further products!! She is certainly an asset to B & Q Barnstaple!! We will certainly be returning to this store!!”

Helpful Report

Posted 6 years ago

“Customer service at Dover branch was amazing. We couldn’t get the amount of fixings For curtain rail we required from store or warehouse. Victor the supervisor rang round other stores and located them in Thanet he personally picked them up for us on his day off. That’s 100% service very grateful to him”

Helpful Report

Posted 6 years ago

“Just visited Castleford branch looking to purchase some lengths of pvc. As we required some assistance with measurements, we asked the staff for some help. The two staff members who came to our aid were Steve and Lorraine. They were extremely helpful, and courteous. We finally managed to get exactly what we wanted for the job in hand. Thank you both very much.”

Helpful Report

Posted 6 years ago

“In the middle of the Christmas sale period, my shower packed up and needed replacing so I went on to the store website and quickly found a reasonably priced replacement. I placed my order and as the local store is only a short distance from home, I went straight down to collect. On arrival, the customer service assistant told me that my item wasn’t ready for collection. This turned out to be my error as the e receipt clearly said that the item would be ready an hour after the order was placed. As the store was so busy at the time, I was expecting to be told that I would have to come back later to collect, but instead the staff went out of their way to find my item. The friendly & helpful staff went above and beyond to make sure I left the store with a smile on my face.”

Helpful Report

Posted 6 years ago

“Decided to call at Bamber Bridge store to look at kitchens as I had read that the kitchen designers are not on commission and therefor not as pushy Yes it turned out that was true. We were met by a assistant called Dave who enquktef6did we need help and the introduced us to Brian one of the designers who spent a good 2.5 hours forming a design from our measurements and then we achieved our perfect kitchen Very pleased with the cost and then we got some extra discount on the appliances. Nothing was to much trouble for Brian, and most helpful. We also were offered coffee which we gratefully accepted. After arriving home I was immediately on the laptop checking the price of the appliances against other suppliers and was most pleasantly surprised to find they were all cheaper even before the discount so more than happy. 2 nd stage will be when the units arrive in 21 days the I will add to this report. Decided not to go onto Wren Kitchens as more than happy with our choice.”

Helpful Report

Posted 6 years ago

“Was served by a lovely chap called Kevin in Hardware at Culver house cross today he was so helpful and found us the perfect item. He was dressed for xmas a credit to the company Many thanks Kevin”

Helpful Report

Posted 6 years ago

“Spent a fair amount of time yesterday at the Scotswood B and Q Newcastle and had excellent service and advice from a young man named Thomas who went out of his way to help us. He even ran over his working hours to assist us packing the car.”

Helpful Report

Posted 6 years ago

“Helpful staff member at the Trafford park store called Adam - went above and beyond to help load both the trolley and the van!! Very happy”

Helpful Report

Posted 6 years ago

“I had a member of staff at b&q trafford park named Adam and he was very helpful and very polite made me feel welcome and important so thank you Adam and thank you b&q for hiring him 👍🏼👍🏼”

Helpful Report

Posted 6 years ago

“BQ Dumbarton Road Glasgow. Assisted by Luke (A Glasgow University Student just in case there is another Luke) who was exceptionally helpful and courteous to me during my visit. He wrote down numerous points, costs and requirements for me and really left me feeling valued. Thank you Luke.”

Helpful Report

Posted 6 years ago

“Would like to thank Ali (New Craighall Branch, Edinburgh) for his excellent service today. We really appreciated his genuine help and support. Thank you.”

Helpful Report

Posted 6 years ago

“Looking for flooring tonight and thank you so much to Ian and mick who helped us from beginning to end. Fantastic service guys and thanks for all your help and advice. Nothing was a problem and first class service from both 👍”

Helpful Report

Posted 6 years ago

“I visited the Tunbridge Wells branch today and received great customer service from Gill and Diane “Dee”. They were both so helpful in helping me find what I was looking for, set me up with a B&Q card to get £5 off my shop and took the time to help me find everything I needed. So helpful and really went the extra mile. A credit to the store.”

Helpful Report

Posted 6 years ago

“Visited the Wakefield branch a week ago to sort items out for my bathroom project. The staff there were absolutely brilliant, they couldn't have been more helpful. A big thank you to Wendi who checked stock and spent time and was very patient to place our order and sort everything out for us. Also Laura with her help in checking on a replacement toilet seat as well, she was most helpful. Luke (trade) was really helpful with find us a radiator that wasn't showing in stock on the computer but went out of his way and checked on the shop floor and found the one we wanted, was very polite, helpful and even carried the item to the car for us. Please could you pass these comments back to the staff mentioned above and acknowledge that my comments have been forwarded. Many thanks”

Helpful Report

Posted 6 years ago

“Visited Bilston store today trying to find 1 kitchen cupboard door , this was an old range. Yvonne at the design desk was fab. She checked any stock in store, ordered our door, helped us with the carcass and handles. She was a complete star!”

Helpful Report

Posted 6 years ago

“Yvonne from Wakefield store was very knowledgeable and gave us lots of advice on our new wardrobes. She created a 3D image of how our wardrobes are going to look once assembled.”

Helpful Report

Posted 6 years ago

“Amazing customer service! Sharon from the Erdington branch was super helpful and an absolute delight. Made a stressful job easy and went above and beyond. Received all my order on time will defo be going again. Thanks alot”

Helpful Report

Posted 6 years ago

“We put our own b&q kitchen in over a 6mths. Tim & Shelby at ravenside b&q were absolutely brilliant. We are oaps & i am disabled but they talked us through all the things we asked. We are very pleased with the quality of the product and the service we received”

Helpful Report

Posted 6 years ago

“I MADE A PURCHASE OF FLOORING ON 29.10.19.AAND WAS SERVED BY SIMON. HE WAS MOST HELPFUL WITH ADVICE ETC AND VERY POLITE AND EFFICIENT. I COULD NOT FAULT HIM AND OPE HE WILL DO WELL WITH YOUR COMPANY. ALSO TWO WEEKS BEFORE I WAS SERVED BY ROGER AND AMIEE REGARDING THE ABOVE. THEY ALSO WAS HELPFUL AND EFFICIENT. I COULD NOT FAULT THE SERVICE OF THESE THREE PEOPLE.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews